Why have I received a final bill?

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    There are three reasons why you may receive a final bill from Telstra:

    • You have cancelled all of your services with us, or
    • We have cancelled your services due to non-payment of your bill
    • As you have recently taken up an Upfront Plan, you will no longer receive a monthly bill for your service; it will be paid for each month via Autopay.

    Frequently asked questions

    Your final bill will show any outstanding credits, and any outstanding amounts you need to pay before your account can be closed off. It will also show any Early Termination Charges that apply.

    You can pay any outstanding amounts using your preferred payment method.

    For upfront mobile and data plans

    If you have recently switched to an upfront plan and have no other services that continue to receive a monthly bill you may receive a final bill. The final bill closes out your old billing arrangement so that your account is not in credit or debit, when you start paying by AutoPay on the upfront plan.

    The final bill may include charges for outstanding device repayments, or your account may be in credit to reimburse part month charges.

    If your final bill is in credit, you’ll be issued with a cheque for that amount. Cheques may take up to 10-14 business days and will be posted to the address on your account.

    When an account is closed in credit, we'll be in touch to explain the process. You'll also see a message in My Telstra prompting you to request a refund.

    You'll automatically receive a cheque refund for any amounts we owe you between $5 and $250.

    For all other amounts, we will send you a final bill showing your credit amount. You'll also see a message in My Telstra prompting you to request a refund.

    You can message us and request that any outstanding amounts be refunded via cheque or credit transfer to a nominated account in your name.

    We send your final bill by post so that you have a physical copy to keep for your records.

    Make sure the postal address on your account is current - you can update your profile in My Telstra.

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