How do I transfer or close an account in the event of a death?
Take me to
We understand that taking care of your loved one's accounts and services can be stressful and overwhelming during this difficult time, so we’re here to make it as easy as possible.
Find the relevant compassionate care support to help you transfer or cancel the account:
Rather get in touch? Let's get you connected
Sign in to the My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more
Chat with us
If you don't use My Telstra, you can still chat with us online.
Helping you when times are tough
Depending on your level of urgency, we have flexible options that can help keep you connected.