What happens when I make a complaint?

If you tell us you're not satisfied with the resolution or the investigation of your complaint, it'll be reviewed by a Case Manager in a specialised customer relations area. The manager of your complaint will deal with you directly to discuss your complaint and the resolutions you've been offered.

If we're still unable to resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman (TIO). The TIO is an office of last resort for complaints about telecommunications services.