There are a variety of reasons for when we give refunds, such as an overpayment of your account, a final bill, or a point of sale error or a product fault. 

However, if we investigate a request and decide that a charge is valid, we won’t provide a refund.

If you notice your bill has a charge you don't recognise, or you haven’t received a credit you were expecting, let us know. You can raise a dispute via the My Telstra app, the Telstra 24x7 app or Telstra 24x7 My Account. Find out more about querying a charge on your bill.

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