There are a variety of reasons for when we give refunds, such as an overpayment of your account, a final bill, or a point of sale error or a product fault.
However, if we investigate a request and decide that a charge is valid, we won’t provide a refund.
If you notice your bill has a charge you don't recognise, or you haven’t received a credit you were expecting, let us know. You can raise a dispute via the My Telstra app, the Telstra 24x7 app or Telstra 24x7 My Account. Find out more about querying a charge on your bill.
Telstra Upfront Plans
If you notice your digital receipt has a charge you don't recognise, contact us.
Rather get in touch? Let's get you connected
Got a question? Join our online community that's open 24x7.
Speak to us in your preferred language. We've got you covered.