How do I set up and manage a passkey?
Setting up a passkey can help make signing in faster and more secure.
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What's a passkey?
Passkeys are a simple and secure way to set and forget the many passwords you often need to remember.
Each website or app can have its own unique passkey stored on your device, protected by your fingerprint, face or device PIN. Your personal information isn’t shared with us when you use a passkey to sign in.
To add a passkey in My Telstra:
- Go to Profile
- Scroll to Advanced security settings and select Set up or manage passkeys
- Add your passkey.
Manage your passkey
Yes. Passkeys created are automatically synced across your devices signed in to the same iCloud or Google account.
You can also create a passkey for any device you trust that is not synced to your iCloud or Google account.
To sign in on a different device, use the passkey saved on your phone. First, type in your username, select Use a different phone or tablet, then scan the QR code using your phone camera. If you trust the device, make a passkey for simpler sign-ins later. Or, you can use your username, password, and two-step verification to sign in.
No, each passkey is unique to one device and account. This means you can't use the same passkey for different accounts. This is one of the reasons passkeys are safer than passwords, because they are unique and bound specifically to one website and one account.
Yes. Turning your password off and using a passkey is recommended to keep your account secure.
To turn off your password in My Telstra:
- Go to Profile
- Scroll to Advanced security settings and select Set up or manage passkeys
- Turn password status to off.
Troubleshooting
If you lose your device, your account is still secure.
To delete your passkey in My Telstra:
- Go to Profile
- Scroll to Advanced security settings
- Follow the prompts to delete your passkey.
If you lose your device, make sure you set your device to lost mode or do a remote wipe to keep your personal information safe.
If you've lost access to your passkey, you can recover your account.
To recover your account in My Telstra:
- Go to Profile
- Scroll to Advanced security settings and select Recover account
- Follow the prompts to recover your account.
Yes, if you think someone may have your passkey, you should change it immediately.
To delete your passkey in My Telstra:
- Go to Profile
- Scroll to Advanced security settings
- Follow the prompts to delete your passkey.
Yes, your device's PIN or password will still work.
When you sign-in to your iCloud or Google account on your new device, the passkey comes with it. You should sign out and remove the passkey from your old device's passkey management screens. Think about erasing all data from the old device, following the how-to erase data instructions in your device manufacturer's help and support pages.
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