Accessibility and Inclusion Action Plan
We're proud to be a corporate leader in serving customers with disability and addressing barriers to accessibility and inclusion.
In 1996 we formalised commitments to ensure Australians with disability have access to communications, including to the latest technological advances, by becoming one of the first major Australian corporations to lodge a Disability Action Plan with the Australian Human Rights Commission.
Our aspiration at Telstra is to build a connected future that is accessible to all Australians so that everyone can thrive.
This plan presents a collection of actions that we are doing as a business to encourage, recognise, and promote an active commitment to eliminating disability discrimination.
Telstra FY23-FY25 Accessibility and Inclusion Action Plan
Download the latest PDFs or you can also view past Disability Action Plans in our Reports archive.
Rather get in touch? Let's get you connected
National Relay Service (NRS)
If you're a TTY user or have difficulty with speech or hearing, call the NRS.
We're here and ready to help. You can get in touch online, on the phone or in person.
My Telstra app
View your services, pay your bill, troubleshoot tech issues and contact us via messaging.
Online help & support
Find answers to your frequently asked questions.