Triple Zero (000) and 112 Emergency Call Service | Telstra

When a person calls 000 or 112, they first speak to a Telstra Triple Zero Emergency Call Service Operator. As directed by the caller, Telstra transfers the call to the required Emergency Service Organisation (ESO) – being Police, Fire or Ambulance services. The emergency response is provided by the requested ESO. 

Calls to the Triple Zero Emergency Call Service can be made without charge to the caller, including when the caller’s service is active, suspended, disconnected (only applicable to a Public Mobile Telephone Service) or out of credit for a pre-paid service.

The Triple Zero Emergency Call Service should only be used when an emergency response from Police, Fire or Ambulance is required in a life-threatening or time-critical situation.

It is an offence under the Criminal Code Act to make a non-emergency call to the Triple Zero Emergency Call Service.

For more information, visit the nationally endorsed Triple Zero website.

Advances in technology have improved the range of accessible services for people who are deaf, hard of hearing or have a speech impairment. For more information, visit Access Hub.

Calling Triple Zero (000) from a mobile phone

When you call Triple Zero (000) from a mobile phone, your phone will first attempt to connect using your mobile network.

If your mobile network isn't available, your phone may automatically attempt to connect to another available mobile network to make the emergency call. This means that even if you are outside Telstra mobile coverage, your call may still connect if another mobile network is available.  This is known as emergency camp-on.

What is emergency camp-on?

Emergency camp-on allows a mobile phone to temporarily connect to another available mobile network when your usual network isn't available, helping improve the chance of connecting to Triple Zero (000).

You don't need to change any settings or take any action for emergency camp-on to work. It happens automatically, at no cost to you, and may work even if your phone does not have an active SIM.

Emergency camp-on requires an available mobile network. You may see a satellite connection on some phones, but Triple Zero (000) calls cannot currently be made using satellite-to-mobile connectivity. 

Learn what to do if my Triple zero call doesn’t connect