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Integrated Public Number Database (IPND)

The IPND is an industry wide repository of all public numbers. Carriage Service Providers, also known as Data Providers, are required to provide public number customer data (PNCD) to the IPND.

Part 4 of Schedule 2 of the Telecommunications Act (the Act) specifies the obligations on Carriage Service Providers (including Telstra) to provide data to the IPND.

The responsibility to establish and maintain the IPND was placed on Telstra as part of the Carrier Licence Conditions (Telstra Corporation Limited) Declaration 1997 (Licence Condition).

Approved IPND Users, also known as Data Users, may access the database for approved purposes as described in Clause 10(1) of the Licence Condition:

  • providing directory assistance services
  • providing operator services or operator assistance services
  • publishing public number directories
  • providing location dependent carriage services
  • the operation of emergency call service or assisting emergency services under Part 12 of the Act
  • assisting enforcement agencies or safeguarding national security under Part 14 of the Act
  • any other activities specified by the Australian Communications and Media Authority (ACMA) by written notice to the licence. This includes IPND Audits and Emergency Warning Services.

Those parties intent on becoming an IPND Data Provider or an IPND Data User should firstly read the IPND Scheme (Division 3A) of the Telecommunications Act 1997, the Emergency Call Service Determination 2009 and the IPND Code.

The IPND Scheme is administered by the Australian Communications and Media Authority (ACMA). The IPND Scheme details the processes by which ACMA may grant authorisation enabling access to and use of information in the IPND. Public Number Directory Publishers (PNDPs) and researchers will have to hold an authorisation from ACMA before they are allowed to access data from the IPND. Please visit the ACMA website for further information on the IPND Scheme.

IPND Code (ACIF C555:2008)

The IPND Code protects the interest of Data Providers, Data Users and the integrity of the IPND. The IPND Code provides a practical guide to how IPND Data Providers and Data Users interact with the IPND. Please visit the Communications Alliance website for further information on the IPND Code.

Communications Alliance was formed in 2006 with the merger of the Australian Communications Industry Forum (ACIF) and the Service Providers Association Inc (SPAN).

IPND Data (ACIF G619:2007)

The IPND industry guideline is a valuable tool for Data Providers and Data Users. It assists Data Providers in providing accurate data to the IPND. Please visit the Communications Alliance website for further information on the IPND Data guidelines.

Data Provider Information

Thank you for your enquiry to connect to the Integrated Public Number Database (IPND) as a Data Provider.

Please note that it is a requirement under the Telecommunications Act 1997 that all carriage service providers who supply a carriage service to an end user using a public number must provide the public number and related customer data to the IPND Manager. Failure to comply with this obligation may attract remedial directions, formal warnings of a breach or ultimately invoke civil penalty provisions by the Australian Communication Media Authority (ACMA).

Below is a brief summary of the process involved in connecting to the IPND as a Data Provider:

  1. Data Provider submits an Application Of Intent to the IPND Manager.
  2. IPND Manager acknowledges receipt of application and allocates Data Provider Code, File Source Code and CSP Code. If required an optional IPND walk through can be arranged (Charges apply - see IPND Cost Summary) at a mutually agreed time. The Walkthrough will be held in Melbourne.
  3. Data Provider submits a comprehension file to the IPND Manager for evaluation.
  4. IPND Manager will evaluate comprehension file and provide feedback to Data Provider.
  5. IPND Manager will authorise IPND support to connect the Data Provider to the IPND User test area. Please note the IPND Manager will approve connectivity to the user test area only on receipt of a comprehension file from the Data Provider.
  6. Once connected to the IPND user test area the Data Provider commences testing.
  7. IPND Manager will authorise IPND support to connect the Data Provider to the IPND production system once testing has been completed.
  8. Data Provider commences providing data to the IPND. (Note: The ACMA has requested the IPND Manager notify it of any Data Providers who have not commenced providing data to the IPND within two weeks of the Data Provider receiving authorisation to connect to the IPND).

Please note the above is a summary, please review the document - "IPND User Connection" for detailed information.

Please note the following key requirements:

  • The IPND does not charge Data Providers connecting to the IPND for the first time and IPND Support will provide an encryptor at no cost in these instances. Please note, any changes required by the Data Provider after the first connection will incur an associated change request cost.
  • Data Providers are responsible for obtaining infrastructure such as routers, ISDN or Frame Relay connection and systems for extracting the data at their own cost.
  • An ISDN / Frame Relay connection with a minimum bandwidth requirement of 64K is required and you will be dialling to a Melbourne number.
  • The IPND uses a private network, the internet is not used to transmit or receive data.

 

IPND Note on ISDN Cease of Sale (June 2017)

IPND Data Provider Information Pack

  1. ACIF-IPND code (ACIF C555:2008)
  2. ACIF-IPND Industry Guideline (ACIF G619:2007)
  3. ACMA IPND Checklist
  4. Application of Intent to Provide data to the IPND
  5. IPND Change Request Process
  6. IPND Data File Guidelines
  7. IPND Data Users and Data Providers Technical Requirements Document
  8. IPND Error Correction
  9. IPND User Connection

It is essential you read and understand the information contained in the IPND Data Provider Information Pack and also the checklist in the below AMCA link : http://www.acma.gov.au/Industry/Telco/Numbering/IPND/ipnd-checklist-for-csps-2

Data User Information

Thank you for your enquiry regarding the Integrated Public Number Database (IPND). The IPND Data User Information Pack (see below) contains a copy of the Communications Alliance IPND Code (C555:2008), IPND Technical Requirements Document, IPND Cost Summary and other related IPND documentation.

Data from the IPND can be used for approved purposes by Data Users. IPND data must not be used for unapproved purposes and publication of reverse search directories. Please refer to the Communications Alliance IPND (C555:2008) Code for the list of approved purposes.

Telstra manages the IPND on behalf of the telecommunications industry. Data is supplied to the IPND by carriage service providers also known as Data Providers. This data is from their service activation or billing systems. Subsequently, a user needs to build in significant data parsing and checking routines. There are systems and processes in place to inform carriers of incorrect data.

Please familiarise yourself with the IPND Scheme administered by the Australian Communications and Media Authority (ACMA).

If you intend to use data from the IPND for the purposes of publishing a directory or for research, you will require authorisation from the ACMA to access data from the IPND. Further details on the IPND Scheme are available at the ACMA website www.acma.gov.au

After getting authorisation from The ACMA the first step in the connection process is to fill in the Application of Intent to Use the IPND application form which is included in the Data User Information Pack. The form needs to be completed, signed and returned to the IPND Manager.

The application form identifies the additional steps required in the application process (e.g. payment of fee, credit check and requirement for ACMA authorisation). Additional steps also apply if the application is accepted (e.g. execution of a Standard IPND Data User Agreement).

 

IPND Note on ISDN Cease of Sale (June 2017)

IPND Data User Information Pack

  1. ACIF-IPND code (ACIF C555:2008)
  2. ACIF-IPND Industry Guideline (ACIF G619:2007)
  3. Application of Intent to Use IPND
  4. IPND Change Request Process
  5. IPND Cost Summary
  6. IPND Data File Guidelines
  7. IPND Technical Requirements Document
  8. IPND Error Correction
  9. IPND User Connection

Standard IPND Data User Agreement

All Data Users are required to sign an IPND Data Access Agreement with the IPND Manager prior to gaining access to any IPND Data

Standard IPND Data Access Agreement – 2017 (EXAMPLE ONLY : do not submit)

IPND Charges

IPND Charges are to enable the IPND Manager to recover the cost of maintaining and operating the IPND (pursuant to the IPND Manager’s rights as set out in Clause 10(10) of Telstra’s Carrier License Conditions). All Data Users are charged an Annual Subscription Charge, Communication Charge and Encryption Device Charge to access data from the IPND. If you require further information on IPND Charges, please refer to the Cost Summary document found in the IPND Data User Information Pack.

Please review the IPND Data Users and Data Providers Technical Requirements for IPND document, the IPND Data File Guidelines document and the IPND Error Correction document below.

Those parties intent on becoming an IPND Data Provider or an IPND Data User should contact the IPND Manager via the Contact IPND form. The IPND Manager will outline the process involved in connecting to the IPND and forward an IPND information pack which will include an Application of Intent (AOI). The completed AOI should be returned to the IPND Manager, as soon as practical.

Data Users and Data Providers Technical Requirements for IPND

This document provides sufficient detail to enable Data Users and Data Providers to build an interface to the IPND.

Concepts included in this document are:

  • communications link used to connect to the IPND
  • data file transfer between the IPND and its users
  • data to be provided to the IPND
  • data to be made available by the IPND
  • high-level description of the IPND.

Data Users and Data Providers Technical Requirements for IPND (PDF, 1.95MB)

Data File Guidelines

This document provides IPND Users and Data Providers with a set of guidelines that will enable them to produce valid input to and correctly interpret the output from the IPND. This document is evolutionary because the IPND data file source codesets will grow as the number of Data Providers and Data Users grow.

Data File Guidelines (DOC, 187KB)

Error Correction

This document is describes the processes for the management and correction of hard and soft errors resulting from erroneous or incomplete files being sent to the IPND. It covers the business processes regarding error management and correction in the IPND. Technical aspects of error management are not considered.

Error Correction (PDF, 432KB)

Before contacting the IPND Manager please ensure you are aware of the following:

  • The IPND Manager cannot make changes to your information contained in the IPND.
  • Your Service Provider is responsible for sending all your information to the IPND and is the only one that can make changes to your information in the IPND.
  • To check or make changes to your information in the IPND, please contact your Service Provider. A good way to contact your Service Provider is via the contact number on your last bill.
  • If you have a query or issue regarding a directory listing, please contact your Service Provider and check your details and/or listing status with them.
  • The IPND does not provide information to Sensis White Pages. Please contact your Service Provider or Sensis White Pages for any queries or issues regarding your directory listing in Sensis White Pages.

ACMA : http://www.acma.gov.au/Industry/Telco/Numbering/IPND/integrated-public-number-database-numbering-i-acma

Contact IPND with your questions and feedback.