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Integrated Public Number Database (IPND)

The IPND is an industry wide repository of all public numbers. Carriage Service Providers, also known as Data Providers, are required to provide public number customer data (PNCD) to the IPND.

Part 4 of Schedule 2 of the Telecommunications Act (the Act) specifies the obligations on Carriage Service Providers (including Telstra) to provide data to the IPND.

The responsibility to establish and maintain the IPND was placed on Telstra as part of the Carrier Licence Conditions (Telstra Corporation Limited) Declaration 1997 (Licence Condition).

Approved IPND Users, also known as Data Users, may access the database for approved purposes as described in Clause 10(1) of the Licence Condition:

  • providing directory assistance services
  • providing operator services or operator assistance services
  • publishing public number directories
  • providing location dependent carriage services
  • the operation of emergency call service or assisting emergency services under Part 12 of the Act
  • assisting enforcement agencies or safeguarding national security under Part 14 of the Act
  • any other activities specified by the Australian Communications and Media Authority (ACMA) by written notice to the licence. This includes IPND Audits and Emergency Warning Services.

Those parties intent on becoming an IPND Data Provider or an IPND Data User should firstly read the IPND Scheme (Division 3A) of the Telecommunications Act 1997, the Emergency Call Service Determination 2009 and the IPND Code.

The IPND Scheme is administered by the Australian Communications and Media Authority (ACMA). The IPND Scheme details the processes by which ACMA may grant authorisation enabling access to and use of information in the IPND. Public Number Directory Publishers (PNDPs) and researchers will have to hold an authorisation from ACMA before they are allowed to access data from the IPND. Please visit the ACMA website for further information on the IPND Scheme.

IPND Code (ACIF C555:2008)

The IPND Code protects the interest of Data Providers, Data Users and the integrity of the IPND. The IPND Code provides a practical guide to how IPND Data Providers and Data Users interact with the IPND. Please visit the Communications Alliance website for further information on the IPND Code.

Communications Alliance was formed in 2006 with the merger of the Australian Communications Industry Forum (ACIF) and the Service Providers Association Inc (SPAN).

IPND Data (ACIF G619:2007)

The IPND industry guideline is a valuable tool for Data Providers and Data Users. It assists Data Providers in providing accurate data to the IPND. Please visit the Communications Alliance website for further information on the IPND Data guidelines.

IPND Charges

IPND Charges are to enable the IPND Manager to recover the cost of maintaining and operating the IPND (pursuant to the IPND Manager’s rights as set out in Clause 10(10) of Telstra’s Carrier Licence Conditions). All Data Users are charged an Annual Subscription Charge, Communication Charge and Encryption Device Charge to access data from the IPND. If you require further information on IPND Charges, please contact the IPND Manager using the Contact IPND form.

Data User Agreements

All Data Users are required to sign an IPND Data Access Agreement with the IPND Manager prior to proceeding with access to any IPND Data.

Please review the IPND Data Users and Data Providers Technical Requirements for IPND document, the IPND Data File Guidelines document and the IPND Error Correction document below.

Those parties intent on becoming an IPND Data Provider or an IPND Data User should contact the IPND Manager via the Contact IPND form. The IPND Manager will outline the process involved in connecting to the IPND and forward an IPND information pack which will include an Application of Intent (AOI). The completed AOI should be returned to the IPND Manager, as soon as practical.

Data Users and Data Providers Technical Requirements for IPND

This document provides sufficient detail to enable Data Users and Data Providers to build an interface to the IPND.

Concepts included in this document are:

  • communications link used to connect to the IPND
  • data file transfer between the IPND and its users
  • data to be provided to the IPND
  • data to be made available by the IPND
  • high-level description of the IPND.

Data Users and Data Providers Technical Requirements for IPND (PDF, 1.95MB)

Data File Guidelines

This document provides IPND Users and Data Providers with a set of guidelines that will enable them to produce valid input to and correctly interpret the output from the IPND. This document is evolutionary because the IPND data file source codesets will grow as the number of Data Providers and Data Users grow.

Data File Guidelines (DOC, 187KB)

Error Correction

This document is describes the processes for the management and correction of hard and soft errors resulting from erroneous or incomplete files being sent to the IPND. It covers the business processes regarding error management and correction in the IPND. Technical aspects of error management are not considered.

Error Correction (PDF, 432KB)

Contact IPND with your questions and feedback.