Disney+ offer

Disney+ is the streaming home of Disney, Pixar, Marvel, Star Wars, National Geographic and Star. With Original series, Award Winning films and your favourite guilty pleasure, there's something for every mood on Disney+.

Over 100 titles on Disney+ are available in 4K. Subscribers can enjoy an ultra-high-definition viewing experience with up to 4K Ultra HD video playback in Dolby Vision ultra-vivid imaging, HDR10, and Dolby Atmos immersive audio on supported devices for available programming.

For more details visit the Disney+ support page.

1. On Telstra TV, your Disney+ offer will be presented to you. From the offer screen,  scan the QR code shown with a mobile device. This will take you to visit the My Offers portal
2. Go to ‘How to sign up to Disney+ via web’ question below and follow the steps from step 2.

To watch Disney+ on your Telstra TV, ensure you have the Disney+ app downloaded on your Telstra TV device from the Telstra TV store, select LOG IN and enter your existing Disney+ account details. Data charges apply.

Your Disney+ subscription is month to month, so you're able to cancel and re-join when you like.  If you cancel your subscription, you can continue to enjoy  Disney+ until the end of your current billing month.

Cancelling your Telstra billing via Web and My Telstra

To stop your Disney+ subscription from appearing on your Telstra bill you can follow the steps below. Note, once you have cancelled your payment method with Telstra, you will receive a confirmation e-mail or SMS from Telstra to confirm the cancellation.

If you are using the web, go to the Telstra My Offers page. If you are using My Telstra, you can start at the next step.

1. Sign into My Telstra using your Telstra ID. (Forgot your Telstra ID details?)
2. Once you’ve signed in, you’ll be in the My Offers section of My Telstra
3. Select Manage on your Disney+ offer
4. Select Cancel
5. Confirm cancellation

Note: If you were an existing Disney+ subscriber that was previously billed directly by Disney+ your previous subscription with Disney+ will automatically resume once you cancel your Telstra billing arrangement for Disney+. In this instance, you will need to take the additional step of cancelling your Disney+ account via Disney+ directly otherwise your subscription will re-commence via Disney+.

If you were not a Disney+ subscriber before subscribing through Telstra then you will no longer be able to access Disney+ after your current billing cycle.

For all account and billing queries related to your Disney+ subscription via Telstra, please contact us.

Yes!  Your Disney+ subscription via Telstra can be used on other compatible devices. 

See a full list of platforms supported by Disney+.

The 12 month Disney+ offer with Telstra is not compatible with Telstra pay/billing. You may choose to subscribe to Disney+ through Telstra once your 12 month offer period ends if you don’t want to roll onto your month-to-month charges via credit card. To do this, you need to pause or cancel your Disney+ subscription and then follow the ‘How do I sign up to Disney+’ via web’ steps to subscribe to this service and then pay for your Disney+ subscription on your Telstra /bill.

For trouble shooting Disney+ you can visit the Disney+ help desk. For instructions on managing account and settings visit Disney+ Help Centre.

If you would like to change the email address associated with your Disney+ account: 

1. Open the Disney+ app or visit DisneyPlus.com and log in
2. Tap or hover over your Profile
3. If you are using a TV connected device, select SETTINGS instead Select ACCOUNT
4. Tap CHANGE or select the pencil icon
5. Check your inbox for an email from Disney+ (subject: Your temporary passcode)   
6. Enter your 6-digit verification code to verify your email address 
7. Enter your new email and current password
8. Select SAVE

You will receive an email to your new email address confirming the change.

Contact us and we’ll help you out. You can either message us online or give us a call between 8am-9pm 7 days a week.

Can’t remember your password or need to update it? We can help! To reset your password, you'll need to have access to your account email address.

Follow these steps to reset your password:

• On the Disney+ welcome page, select LOG IN
• Enter your email address
• Select CONTINUE
• Select FORGOT PASSWORD?
• Check your inbox for an email from Disney+ (subject: Your temporary passcode)  
• Enter your 6-digit verification code to verify your email address
• Enter new password
• Select CONTINUE 

You can select to pay for your Disney+ subscription with Telstra at time of sign up. To cancel billing via Telstra, you must follow the ‘ I am billed by Telstra for my Disney+ month to month subscription, how do I cancel?’ steps. Once cancelled, you can sign up to Disney+ via www.disneyplus.com directly. 

Yes. If you have an existing Disney+ subscription that’s billed directly through Disney, this existing subscription will be paused automatically, and you may choose Pay with Telstra via subscribing through the My Offers portal.

If you are an existing subscriber to Disney+ via any other third-party platform partner, such as Apple, Google please call the Disney+ Help Centre on 1800 965 160 to discuss your options.

Disney+ automatically detects your system’s capabilities and internet connection speed and delivers the highest quality experience possible as a default setting. We also give you the choice to change your data usage settings on all devices. For details of the data usage of Disney+ on your device please refer to the following article. 

Data usage and streaming quality on Disney+

Telstra TV

Existing Telstra post-paid service required. Requires a compatible TV with a HDMI port. A minimum internet speed of 3.5Mbps is recommended. Antenna required to access free-to-air channels in your area. Subscription and data charges apply, except when using Telstra TV Box Office. Search not available across all apps. To benefit from HEVC and 4K, content needs to be produced in this format. 4K TV is also required to experience 4K resolution.

Disney+ Addon

Disney+ month-to-month subscription fees (currently $13.99/mth) will be billed by Telstra. Telstra billing available to Telstra Personal customers (excl. pre-paid). Must sign up via Telstra on an active Telstra service. Requires internet and compatible device. For new, existing & returning Disney+ subscribers. Must be Australian resident aged 18 years or over. Cancel your subscription anytime, effective at the end of your billing period. You will be required to accept the Disney+ Subscriber Agreement, Privacy Policy and Collection Statement.

Black Panther: Secret Invasion, Moana, The Kardashians Season 3, Grey’s Anatomy, The Clearing, Star Wars: The Mandalorian, Antman and the Wasp, How I Met Your Father, Frozen, Secret Life of the Elephants, The Simpsons & The Matildas.​

©2023 Disney and related entities​