Disney+ on Telstra

We’ve made it easier for you to stream Disney+

Add your Disney+ subscription to your Telstra billing account and get all your billing in one place.
Or Telstra Plus members can also redeem 3 months of Disney+ for 5,000 Telstra Plus points. Offer ends 30 September 2022. Eligibility Criteria Apply to join Telstra Plus

Roll onto month-to-month subscription, currently $11.99/month, after 3 months unless you cancel. Cancel your subscription anytime. Must sign up via Telstra. Not compatible with other Disney+ offers from Telstra. Telstra billing and Telstra Plus member offer available to new, returning and existing Disney+ subscribers only. Requires internet and compatible device.

What is Disney+?

Disney+ is the streaming home of Disney, Pixar, Marvel, Star Wars, National Geographic and Star. With Original series, Award Wining films and your favourite guilty pleasure, there's something for every mood on Disney+.

How to get Disney+

Select Sign up to Disney+
Sign into your Telstra account and set-up an account with Disney+ to subscribe
Sit back and stream

Disney+

Disney+ Originals + new titles added every month
Up to 4 screens
Conveniently pay for your Disney+ subscription on your monthly Telstra bill

3 month subscription for 5,000 Telstra Plus points
Roll onto $11.99/month after 3 months. Redeem by 30 September 2022.
For new, returning & existing Disney+ subscribers. Eligibility criteria apply to join Telstra Plus.

What to watch on Disney+

Stream the latest and greatest from Disney, with more added all the time.

Turning Red
Moon Knight
The Rescue
How I Met Your Father
The Dropout
Ice Age: Adventures of Buck Wild
Torn

Watch Disney+ your way

Watch together when you are apart

The only thing better than watching the hottest new Marvel series or Pixar Animation, is watching them with mates, wherever they are. Host virtual movie nights with GroupWatch with up to six friends.

Stream on 4 screens at once

While the kids won't 'let it go', watching Frozen for the hundredth time in the lounge room, you can stream Pam & Tommy in the kitchen.

Robust Parental Controls

You’ve got a friend in Disney+ with robust, easy-to-use parental controls that let you put a PIN on your profile, helping to keep your family safe.

Unlimited Downloads

Whether under the sea or on a magic carpet ride, watch your shows even when you’re offline, thanks to unlimited downloads.

Disney+

Add Disney+ to your Telstra account

Add your Disney+ subscription to your Telstra billing account and get all your billing in one place.

Or Telstra Plus members can also redeem 3 months of Disney+ for 5,000 Telstra Plus points. Offer ends/redeem by 30 September 2022. Eligibility Criteria Apply to join Telstra Plus

Frequently Asked Questions

Over 100 titles on Disney+ are available in 4K. Subscribers can enjoy an ultra-high-definition viewing experience with up to 4K Ultra HD video playback in Dolby Vision ultra-vivid imaging, HDR10, and Dolby Atmos immersive audio on supported devices for available programming.

For more details visit the Disney+ support page.
You can watch Disney+ on up to 4 compatible screens at the same time.

To see the list of supported devices, visit www.disneyplus.com

You can also stream Disney+ on your Telstra TV device (compatible TV required).
On Telstra TV, your Disney+ offer will be presented to you. From the offer screen, scan the QR code shown with a mobile device. This will take you to visit the My Offers portal

Go to ‘How to sign up to Disney+ via web’ question below and follow the steps from step 2.

To watch Disney+ on your Telstra TV, ensure you have the Disney+ app downloaded on your Telstra TV device from the Telstra TV store, select LOG IN and enter your existing Disney+ account details. Data charges apply.
Using a web browser, go to the Telstra Offers Hub

Sign in using your Telstra ID (Need a new Telstra ID)

Once you’ve signed in, you’ll be in the ‘My Offers’ page

Select the Disney+ offer
Please note: the offer only appears if you have an eligible service on your account

Select Redeem

You’ll be prompted to enter a One Time PIN before you can proceed (this verification code will be sent to the Telstra Account Holder)

Because you have chosen to sign up to Disney+ via your Telstra ID, the payment method defaults to Telstra Billing (ie. the month to month subscription fee will automatically be added to your Telstra bill for payment). You’ll then be directed to Disney+ to enter your preferred email address and password and to set up your account with Disney.

Review and accept Disney’s terms and conditions and you’re ready to start streaming.
Sign in using your Telstra ID (Forgotten your Telstra ID)

Navigate to the Services tab and select your eligible service

Click on the Extras tab

Scroll down to the Entertainment section

Click on the Disney+ tile

Select the relevant offer and redeem it on your eligible service.

You’ll be prompted to enter a One Time Pin before you can proceed (this verification code will be sent to the Telstra Account Holder)

You’ll be directed to the Disney+ website to create an account with Disney+, select the month to month subscription plan and complete your account set up with Disney)

Because you have chosen to sign up to Disney+ via the My Telstra app, the payment method defaults to Telstra Billing (ie. the subscription amount is automatically added to your Telstra bill for payment)

You’ll then be directed to Disney+ to enter your preferred email address and password and to set up your account with Disney.

Review and accept Disney’s terms and conditions and you’re ready to start streaming.
Your Disney+ subscription is month to month, so you're able to cancel and re-join when you like. If you cancel your subscription, you can continue to enjoy Disney+ until the end of your current billing month.

Cancelling your Telstra billing via Web and My Telstra

To stop your Disney+ subscription from appearing on your Telstra bill you can follow the steps below. Note, once you have cancelled your payment method with Telstra, you will receive a confirmation e-mail or SMS from Telstra to confirm the cancellation.

If you are using the web, go to the Telstra My Offers page. If you are using My Telstra, you can start at the next step.

Sign into My Telstra using your Telstra ID. (Forgot your Telstra ID details?)

Once you’ve signed in, you’ll be in the My Offers section of My Telstra

Select Manage on your Disney+ offer

Select Cancel

Confirm cancellation

Note: If you were an existing Disney+ subscriber that was previously billed directly by Disney+ your previous subscription with Disney+ will automatically resume once you cancel your Telstra billing arrangement for Disney+. In this instance, you will need to take the additional step of cancelling your Disney+ account via Disney+ directly otherwise your subscription will re-commence via Disney+.

If you were not a Disney+ subscriber before subscribing through Telstra then you will no longer be able to access Disney+ after your current billing cycle.
If you choose to cancel your Telstra billing arrangement for your Disney+ subscription and were originally a New or Returning Disney+ subscriber, you will have access to your Disney+ subscription until the end of the billing cycle.

However, if you were an existing Disney+ subscriber that paused their subscription before moving to Telstra for billing, your subscription and payment will resume through Disney+ directly, and you will continue to have access.
Yes! The email you use to set up your account when activating your Disney+ subscription can be any email of your choosing. It does not have to be the email associated with your Telstra account. The email you use can then be used to log into Disney+ across any other platforms you choose to use. To read more on the other platforms you can use visit the Disney+ help center.
The 12 month Disney+ offer with Telstra is not compatible with Telstra pay/billing. You may choose to subscribe to Disney+ through Telstra once your 12 month offer period ends if you don’t want to roll onto your month-to-month charges via credit card. To do this, you need to pause or cancel your Disney+ subscription and then follow the ‘How do I sign up to Disney+’ via web’ steps to subscribe to this service and then pay for your Disney+ subscription on your Telstra /bill.
If you would like to change the email address associated with your Disney+ account:

Open the Disney+ app or visit DisneyPlus.com and log in

Tap or hover over your Profile

If you are using a TV connected device, select SETTINGS instead Select ACCOUNT

Tap CHANGE or select the pencil icon

Check your inbox for an email from Disney+ (subject: Your temporary passcode)

Enter your 6-digit verification code to verify your email address

Enter your new email and current password

Select SAVE

You will receive an email to your new email address confirming the change.
Can’t remember your password or need to update it? We can help! To reset your password, you'll need to have access to your account email address.

Follow these steps to reset your password:

On the Disney+ welcome page, select LOG IN

Enter your email address

Select CONTINUE

Select FORGOT PASSWORD?

Check your inbox for an email from Disney+ (subject: Your temporary passcode)

Enter your 6-digit verification code to verify your email address

Enter new password

Select CONTINUE
You can select to pay for your Disney+ subscription with Telstra at time of sign up. To cancel billing via Telstra, you must follow the ‘ I am billed by Telstra for my Disney+ month to month subscription, how do I cancel?’ steps. Once cancelled, you can sign up to Disney+ via www.disneyplus.com directly.
Yes. If you have an existing Disney+ subscription that’s billed directly through Disney, this existing subscription will be paused automatically, and you may choose Pay with Telstra via subscribing through the My Offers portal.

If you are an existing subscriber to Disney+ via any other third-party platform partner, such as Apple, Google please call the Disney+ Help Centre on 1800 965 160 to discuss your options.
Disney+ automatically detects your system’s capabilities and internet connection speed and delivers the highest quality experience possible as a default setting. We also give you the choice to change your data usage settings on all devices. For details of the data usage of Disney+ on your device please refer to the following article.

Data usage and streaming quality on Disney+

Telstra Plus 5000 points for 3 months of Disney+ offer frequently asked questions

Telstra Plus Customers in Australia with a consumer post-paid service who are on a Member, Silver or Gold Telstra Plus tier and have a balance greater than 5000 Telstra Plus points can take up 3months of a Disney+ subscription in exchange for 5000 Telstra Plus Points.

This offer must be redeemed by 30 Sep 2022. After the 3 months of your subscription, you’ll then roll onto a month-to-month subscription, currently $11.99/mth unless you cancel before the end of the 3 months. Customers can cancel anytime.

For details on how to take up this offer, additional FAQs and the full offer Terms and Conditions visit www.telstra.com.au/disneyplus or Call 13 22 00 for further Telstra support.
To be eligible to redeem the offer customers must:

Be a Telstra Plus Member on a Member, Silver or Gold Telstra Plus tier with a consumer post paid service and have a balance greater than 5000 Telstra Plus Points

Redeem the offer between 12 April 2022 and 30 September 2022 and activate your Disney+ account within one month of redeeming the offer

Must sign up and redeem offer via Telstra Plus https://plus.telstra.com.au/offers

Not compatible with other Disney+ offers from Telstra

This offer can only be redeemed once.
Yes. However, if you are eligible, this offer can only be redeemed once. If you have an existing Disney+ subscription that’s billed directly through Disney, this existing subscription will be paused and it will resume if you cancel your Disney+ subscription from Telstra offer. If you do not want your existing direct Disney+ subscription to resume after cancelling with Telstra, you will need to cancel that existing subscription with Disney directly. If you are an existing subscriber to Disney+ via any other third party platform partner, such as Apple, Google, you must manage your subscription directly with that provider.
If you are an eligible Telstra Plus member please follow these steps;

Visit the Telstra Plus Rewards store - https://checkout.telstra.com.au/consumer/rewards

Find the Disney+ offer

Check you have enough points

Click through to redeem

You'll be taken through to various pages and asked to add it to your service

Next, you’ll be taken to Disney+ to create your account.

Follow these simple steps to get set-up:

Enter your email address

Enter a password

Select START STREAMING DISNEY+
It is possible that you are not eligible for the offer. For example, you may not see the offer if you do not have enough points or if you have taken up another Disney+ offer. If you don't have enough points you can still subscribe to Disney+ and pay for your subscription via your Telstra bill through the My Offers portal.
The offer provides 3 months of Disney+ subscription and then subscribers will roll into a month-to-month subscription fee (currently $11.99/mth) which will be billed monthly to your Telstra bill, unless you cancel your subscription before the end of the 3 months. You can cancel anytime.

Telstra TV

Existing Telstra post-paid service required. Requires a compatible TV with a HDMI port. A minimum internet speed of 3.5Mbps is recommended. Antenna required to access free-to-air channels in your area. Subscription and data charges apply, except when using Telstra TV Box Office. Search not available across all apps. To benefit from HEVC and 4K, content needs to be produced in this format. 4K TV is also required to experience 4K resolution.

Telstra Plus Disney+

Roll onto Disney+ month-to-month subscription fees (currently $11.99/mth) after three months unless you cancel. Cancel anytime. Offer available to Telstra Plus consumer post-paid customers (excludes Telstra Plus Business members). This offer can only be redeemed once. Must sign up and redeem offer via Telstra My Offers. Requires internet and compatible device. Data charges apply. Subscription Offer: You must have sufficient Telstra Plus points to redeem the offer at the full amount; no partial payments are allowed. You must be a Legal Lessee, Account Owner, or Full Authority on the account to redeem this offer. Credit is not transferable to any other plan or product. You must not be a pre-paid only customer. Offer not available to Business tier Telstra Plus members or customers who have taken up the ‘12 months on us’ Disney+ offer through Telstra. You must complete account sign up with Disney+ within 30 days of taking up the Telstra Plus Disney+ subscription offer otherwise your points will be refunded and you will need to go through the redemption of this offer again to take it up. If you have an existing Disney+ subscription that’s billed directly through Disney, this existing subscription will be paused. If you are an existing subscriber to Disney+ via any other third party platform partner, such as Apple, Google you must manage your subscription directly with that provider.

Offer Get three months Disney+ subscription for 5000 Telstra Plus points, then roll onto a month-to-month subscription, currently $11.99/mth after 3 months unless you cancel. Cancel your subscription anytime.

Disney+ Addon

Month-to-month subscription, currently $11.99/month. Cancel your subscription anytime. Must sign up via Telstra. Telstra billing available to Telstra post-paid consumer customers. New, returning and existing Disney+ subscribers. Not compatible with other Disney+ offers from Telstra. Requires internet and compatible device.

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Disney+ offer

We’ve made it easier for you to stream Disney+

What is Disney+?

How to get Disney+

Select Sign up to Disney+

Sign into your Telstra account and set-up an account with Disney+ to subscribe

Sit back and stream

Disney+

Telstra Plus member offer

What to watch on Disney+

Watch Disney+ your way

Watch together when you are apart

Stream on 4 screens at once

Robust Parental Controls

Unlimited Downloads

Disney+

Add Disney+ to your Telstra account

Frequently Asked Questions

What is Disney+?

Is Disney+ available in 4K?

How many devices can I watch Disney+ on?

How do I subscribe and start watching Disney+ on Telstra TV?

How do I sign up to Disney+ via web?

How do I sign up via My Telstra app

I am billed by Telstra for my Disney+ month to month subscription, how do I cancel?

If I cancel my Telstra billing for my Disney+ subscription, will I still be able to access Disney+?

I am a Telstra customer. Can I use any email to create my Disney+ account?

I have a question about my Telstra billing for Disney+

Can I use my Disney+ subscription via Telstra on other devices?

I’ve taken the 12 month Disney+ offer through Telstra, how can I ensure I’m billed by Telstra after the offer period?

How do I manage my "Disney+" account details and settings?

How do I change the email address associated with your Disney+ account?

I can’t reset my password due to using an incorrect email address during the sign-up process or have forgotten the email address I used to sign up to Disney+. What should I do?

How do I change my Disney+ password?

How do I change my payment option from Pay with Telstra to credit card

I’m currently a Disney+ subscriber, can I change my billing to Telstra?

What is my data usage with Disney+?

Telstra Plus 5000 points for 3 months of Disney+ offer frequently asked questions

What is the “3mths of Disney+” promotional offer to Telstra Plus customers in Australia?

Who is eligible for the Telstra Plus Disney+ offer?

Can I take up a Disney+ subscription if I already have it?

How can I take up the Telstra Plus offer?

I have logged the Telstra Plus Rewards store and can’t see the Disney+ Offer?