Customer Contact

Give your customers the experience they deserve

Every time a customer engages with your company is an opportunity for your business. Contacting your business has to be simple, transparent and available when it’s needed most.

Explore Customer Contact solutions

We make improving customer experiences easy by integrating with your existing solutions, no matter how complex. Our expertise in consulting, design, procurement and management increases customer satisfaction while increasing your productivity and reducing costs.

Telstra Contact Centre Genesys Cloud

Create personalised, multi-channel customer experiences with the simplicity of the cloud. Ideal for organisations with 10 to 500+ seats.

Inbound Services

Make it as easy as possible for customers to talk to you with inbound services.

Why Telstra

Experience that's second to none

We manage 20,000+ contact centre seats handling over 100 million interactions a year, and run one of Australia’s largest integrated contact centres. We draw on this vast experience across diverse industries to design the best solution for your needs.

We know what works

Take advantage of our expertise in customising, configuring and integrating contact centre solutions, as well as providing training and ongoing advice. You can also rely on our proven capability in designing and both cloud and premise-based communications solutions.

Deep understanding of vendor technologies

We have forged strategic partnerships with some of the most innovative players like Genesys and Cisco. You'll have the assurance of expert advice, set up and support for their solutions.

Connect reliably in more places

Connect across Australia and the world, and have the confidence of intelligent networks with full redundancy, disaster recovery and multiple security layers. Our customer contact solutions are tightly integrated with the network to help ensure peak performance.

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