For all channels - single queue or multiple queues. Advanced routing, auto-response, and AI capabilities.
Workforce and quality management.
For common applications such as SalesForce, ZenDesk and MS Dynamics.
Cloud-based voice, touch phone and text-to-speech.
Connect to or create your own applications.
Monitor queues and agents, and respond in near real-time.
PureCloud contact centre workflow diagram
Telstra Contact Centre Genesys Cloud datasheettDownload the Telstra Contact Centre Genesys Cloud Datasheet to learn more.866 KB | pdf | tDownload the Telstra Contact Centre Genesys Cloud Datasheet to learn more.
people shaking hands
Tools and cogs illustration
All PureCloud data is stored and processed in Australia. The platform meets all industry standards to keep interactions and private.
Assurance of highly reliable operations through 99.95% target availability.