A simple, cost-effective, ready-to-go solution that enables you to delight customers with rich, personalised and memorable experiences. Contact Centre Genesys Cloud is affordable and quick to deploy, ideal for contact centres with 10 to 500+ seats, or larger businesses with simpler requirements. Fast and easy to configure, all you need is internet access to get started.
For all channels - single queue or multiple queues. Advanced routing, auto-response, and AI capabilities.
Workforce and quality management.
For common applications such as Salesforce, ZenDesk and MS Dynamics.
Cloud-based voice, touch phone and text-to-speech.
Connect to or create your own applications.
Monitor queues and agents, and respond in near real-time.
PureCloud contact centre workflow diagram
Explore the interface, features and functionality of the Genesys Cloud platform. In this self-guided tour, you get to experience the call centre software through the eyes of your agents, supervisors and management.
Telstra Contact Centre Genesys Cloud datasheettDownload the Telstra Contact Centre Genesys Cloud Datasheet to learn more.866 KB | pdf | tDownload the Telstra Contact Centre Genesys Cloud Datasheet to learn more.
people shaking hands
Tools and cogs illustration
All PureCloud data is stored and processed in Australia. The platform meets all industry standards to keep interactions and private.
Assurance of highly reliable operations through 99.95% target availability.