Telstra Contact Centre Genesys Cloud
Satisfy customers across all channels
A simple, cost-effective, ready-to-go solution that enables you to delight customers with rich, personalised and memorable experiences. Contact Centre Genesys Cloud is affordable and quick to deploy, ideal for contact centres with 10 to 500+ seats, or larger businesses with simpler requirements. Fast and easy to configure, all you need is internet access to get started.
Benefits
Enrich customer experiences
Personalise every contact and pre-empt your customer’s enquiry using AI and BOTs.
Dynamically resolve issues
Identify customer frustrations and take swift action with optional analytics.
Optimise performance
Assign channel priority, set rules to direct customers, record, monitor and coach calls.
Easy to set up
No dedicated network or data and voice design required - Contact Centre Genesys Cloud uses the internet and the PSTN.
Adapt quickly
Easily gear capacity up or down to meet business fluctuations.
Manage on the go
Control operations from the office or when mobile via a simple, intuitive web interface.
Case studies
Resources
2021 Contact Centre Buyer's Guide
Trends driving the essentials for modern customer experiences
The Essential Migration Checklist
Your Checklist for identifying the right customer experience solution
Things you need to know
Telstra is the only provider of the 100% in-the-cloud Contact Centre Genesys Cloud solution within Australia, with the option to connect your SIP trunks and phones via the Telstra Next IP network.