How do legacy business models need to transform to perform in an exponential world?
Discover why digital technology and Millennials’ behaviours are accelerating the pace of change in financial services, and how to adapt so you thrive in the experience economy with Telstra’s latest report.
Leaner, more productive operations
We’ve built a solid reputation for helping financial services organisations to automate and streamline processes, improve productivity and security, create compelling multichannel customer experiences and expand cost effectively into new markets.
To improve collaboration and customer service, we offer IP telephony, unified communications, audio, video and web conferencing. Customer-facing workers can easily reach specialists for fast answers to specific questions.
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Partnering with us means
Access to experts
Contact centre, unified communications, video conferencing and collaboration solutions help your customers connect with staff and experts.
Personalised apps
Telstra cloud solutions support value-added services, including messaging and location-based solutions.
Digitised branches
Promote products with digital signage and video-enabled kiosks, while financial planners and lenders can meet customers virtually in dedicated video rooms.
Convenient alerts
Telstra Integrated Messaging lets customers request SMS alerts so they know when wages are deposited, payments are processed or their account balance is low.
Engaging video content
Telstra Content Management Services and our Content Distribution Network let you deliver large volumes of content to any device.
Better collaboration
Improve staff engagement and productivity with smart collaboration, training, real-time voice, video and data, email and instant messaging on a range of devices.
Reliable assets
With our machine-to-machine technologies, you can take advantage of timely data transmitted from vehicles, ATMs, in-branch kiosks and other assets.
Improved planning
Spot opportunities with integrated financial, management, sales and customer information via our cloud-based SAP® enterprise resource management solutions.
Enhanced knowledge management
Share customer, product, sales, commission and other data efficiently with partners in our highly secure cloud via Telstra Business Process eXchange.
How can financial services organisations differentiate their offerings, improve productivity and grow in the face of challenges?
We work with financial services organisations across Australia to bring a unique suite of capabilities. We have highly experienced consultants who understand financial services and a track record for designing smart ICT solutions.
To improve collaboration and customer service, Telstra offers IP telephony, unified communications, audio, video and web conferencing. Customer-facing workers can easily reach specialists for fast answers to specific questions. We’ve built a solid reputation for helping financial services organisations to automate and streamline processes, improve productivity and security, create compelling multichannel customer experiences and expand cost effectively into new markets.
To ensure that our services provide the greatest value today, as well as a roadmap to the future, we have designed an industry vision blueprint for connected financial services. We connect your workers, partners, suppliers and customers to intelligent workflows, efficient communication and collaboration, secure cloud services and the latest productivity applications.
The result is a holistic environment that helps equip you to create customer experiences that promote greater satisfaction, advocacy and consideration.
Blue Jeans
Take advantage of BYOD and a mobile workforce - all you need are video enabled devices, cameras and internet access to conference.
Telstra IP Telephony (TIPT)
Get time and cost savings across multiple sites with features like video calling, virtual meetings and computer desktop sharing.
Cloud Infrastructure
Cloud infrastructure gives you secure access to your data from any internet-enabled device, with 24/7 support, and the option to add a range of security, data backup and disaster recovery add-ons.
Unified Communications
We helped ME Bank take personal banking out of the branch and to the customer with Workplace Banking Kiosks.
Superpartners
We helped Superpartners improve staff productivity and sharpen the responsiveness of its call centre operation.