Managed Cost Optimisation

Get visibility and control of your ICT spend

Together with our industry partners, Telstra provides the assurance that the technology behind your business is expertly managed, giving you the greater peace of mind and more time to focus on your core business.

Reduce complexity and optimise your spend

Around the globe, businesses are looking to fully understand their communications and ICT environment- what they own, where it resides, and who pays for it. Telstra’s Managed Cost Optimisation offers a range of fully managed customer solutions, customisable as per requirements - to provide greater visibility, more control, and management of your telecom and ICT spend. With our advanced reporting, we offer data and insights necessary to help you make informed business decisions on future communications strategy.

Key features

Telecom expenses

Liberate your workforce by leveraging usage and assets analysis in-line with contracts, orders and invoices combined together.

IT & Cloud

Drive cost optimisation by standardising devices, equipment & technologies in IT systems and applications, hosted in the cloud including networking and security.

Software Licenses

Improve ROI by rationalizing and optimizing your software investments, considering quantity, contractual agreements, and supporting audit obligations.

IT systems

Manage the extent to which the chargeable IT assets are used, thereby simplifying complete assurance management

ICT Services

Get cost optimised ICT services such as cloud, network, security, mobility, remote office, devices, infrastructure, managed services and much more.

Business Processes

Enjoy greater savings by focusing on business processes and systems rather than expenses and profits.


Reduced complexity

Optimise ICT spend, handle inventory management, bill payment, procurement, invoice management and other functions through a single platform.

Increase core business focus

Simplify business processes and spend more time focusing on your core business rather than managing telecommunication and ICT services

Improved productivity

Reduce repetitive manual ordering and reporting tasks with automation of ordering, approvals, invoice management and reporting customised as per your requirement.

More visibility & greater asset control

Complete visibility of what assets you own, who owns them, where are the services located and a greater control of ICT spend and usage.

Better customer advocacy

Make informed business decisions with business intelligence and insights to support smart business decision making.

Access to Telstra expertise

Get access to expertise, knowledge of TEM solutions, and operational best practice that’s too time consuming to develop in-house.

Detailed cost analysis

Implement policy controls for greater transparency of telecommunication spend and control costs with our expense management and asset management services.

Greater efficiency

Gain greater insights with detailed customisable reporting and usage analytics, streamlining your bill management processes and increasing efficiency.

Use cases

Telecom Services Optimisation

  • Telecom expense management (TEM is reported by Gartner to reduce costs by as much as 30%.)
  • Change of a service or asset supplier may reduce certain rates, supplier change brings with it transition costs, and may introduce new costs.
  • Our Services deliver help to improvements on the status-quo rather than a sourcing sugar-hit.
  • Our additional Cost Optimisation value added services allow a customer to Re-invest in-line with their growth plans.

Improved productivity and efficient processes

  • Inefficient Business Processes between a Customer and Service Provider.
  • Full control over Procurement equipment and costs.
  • Global Industry standards based best practices helps customer achieve huge efficiencies and improved productivity, hence resource optimisation and savings.
  • Pro-active visibility and management of Services and Charges.
  • Exceptions verified against contracts.

New or significant Investment in ICT

  • Optimised cost, based on usage, deployment, location and consolidated Cloud based resources.
  • In addition to Telecom equipment - IT Hardware, Software, Cloud or Cloud Services, everything in one-system.

AGL Energy case study

Telstra’s Managed Cost Optimisation Services helped one of Australia’s biggest energy and gas providers optimise their ICT cost, reduce operational complexity and streamline internal processes.

What our customers say

NRW Holdings logo
We now have vastly improved vision of our accounts and can gain the valuable insights that Billview was meant to do for the business

Philip Heyns, IT Asset Coordinator, NRW Holdings.

AGL logo
The Telstra managed billing service drives tangible benefits to AGL year on year, through proactive bill checks, analysis, process alignment and continuous improvements.

Jacqualin Baldwin, Technology Relationship Manager, AGL Energy.

AGL logo
Telstra are our trusted technology partner and through the provision of a managed service, has allowed AGL to improve, optimise and reduce costs. The managed service provides insights and recommendations through regular reporting and analytics, that has enabled AGL to align processes and make cost optimisation choices and realise savings. With the expert oversight of AGL’s telecom spend, we have confidence our services are tracked and monitored and regular proactive bill checks ensures our processes are aligned and our telecom costs are controlled.

Tracey Costar, Supplier Financial Management Lead, Technology Business Management, AGL Energy.



Why Telstra

Expertise to match your business needs

Draw on the experience of our global experts and business partners who understand the importance of your network and can help you design, build and manage complete integrated solutions, whatever your requirements.

End-to-end view for better performance

As a network operator and services provider, we can give you more visibility of your IT systems and structures. We also make managing your IT simpler by offering technology and service as a complete, integrated solution.

We reduce network complexity

To make your experience as simple as possible, we manage your network from end-to-end, across the entire lifecycle of a fault across both carriage and equipment.

Getting started

Interested to learn more? Register here and one of our solutions experts will get back to you