Managing your enterprise services should never get in the way of your business. That’s why we’ve listened to you and created a single digital home to view and manage our Telstra business and enterprise products and services – get in touch with us when you need to. Telstra Connect makes managing your enterprise services simple.
What can I do with Telstra Connect?
Manage my incidents
Log and track incidents and chat with us online
Simply manage your incidents without the need to call or email Telstra. Our Incident Management capability empowers you to submit and manage your incidents, follow our progress fixing the issue and communicate with us quickly to get more information.
Request Telstra services
Submit and track service requests with no complicated paperwork
Don’t wait to email or call to get what you want. Quickly and easily order new Telstra services, modify your existing services and monitor the progress of all your requests with our Service Request functionality.
Track my order delivery status
Keep an eye on the status of your order
Stay up-to-date on the status and estimated delivery date of your orders. Keep your customers and stakeholders fully informed with all the relevant details from our Order Tracker.
Monitor my network performance
Get deep insight into your network
Manage your network as closely as you want with near real-time information on availability, utilisation and error rates. Check network speed, status, history and outages anytime and anywhere with our Network Performance capability.
A platform designed for you, by you
Telstra Connect offers simple, fast and efficient management of your most important IT infrastructure – your network.
Simple, integrated and easy-to-use self-service functionality for transparent access to key business metrics and information.
Fast and flexible information, ordering and incidents
We offer faster response times and the flexibility to manage services on-the-go with the mobile or desktop application.
Frequently asked questions
Telstra Connect is for international and Australian-based Telstra Enterprise customers. Check the eligibility criteria to be sure you can benefit from Telstra Connect.
We will automatically register Telstra Enterprise customers to Telstra Connect once they meet eligibility criteria. Please speak to your Service manager for more information.
Telstra Connects four core capabilities have the following eligibility criteria:
· Incident Management is only available to customers with 70% or more of their products on Service Central
· Service Request is only available to customers with 70% or more of their products in Service Central
· Order Tracker is only available to customers who have less than 20 active IP and Data orders visible from MAXIM/AMDOCs and at least 70% are currently showing reliable estimated delivery dates. International customers and multi-entities are not currently supported
Network Performance is only available to Integrated Operations Management (IOM) customers. International customers are not currently supported.
Now is the time to benefit from simply managing your enterprise services by talking to your Account Executive. Alternatively, try one of the following options: