Telstra Connect

A centralised home for your enterprise services

Managing your enterprise services should never get in the way of your business. That’s why we’ve created Telstra Connect - a digital home to view and manage your Telstra business and enterprise products and services in one place.

Telstra Connect will keep growing with your feedback, so you get what you want from it. We’ll add new apps and features quickly and improve existing ones.

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COVID-19 impacts to our global service teams

COVID-19 impacts on our teams have resulted in reduced capacity in our global service centres. Calling or messaging us will have longer wait times.

Telstra Connect is the fastest and most reliable way to ensure your issues, requests or queries are addressed and responded to.

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What our customers are saying

  • “The Telstra Connect service has proved invaluable as it provides a seamless way to log incidents, as well as get an up to date status of existing incidents. The interface is intuitive and provides a list of existing sites which makes logging calls easy!”

    Rio Tinto

  • “Being able to log, check and update incidents via the Telstra connect dashboard has helped our team improve their way of working. It gives us back some time in our day to work on other issues.”

    Tabcorp

Key benefits

A platform designed for you, by you

Telstra Connect offers simple, fast and efficient management of your most important IT infrastructure – your network.

Self-service

Simple, integrated and easy-to-use self-service functionality for transparent access to key business metrics and information.

Save time

Don’t wait to talk to an agent – and flexibly manage services on-the-go with the mobile or desktop application.

What can I do with Telstra Connect?

Over time, Telstra Connect will become your single digital channel for all your interactions with us. If you see something here you don’t have yet, contact your Account Executive to find out more.

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Manage my incidents

Simply manage your incidents without the need to call or email Telstra. Submit and manage your incidents, follow our progress fixing the issue and communicate with us quickly to get more information.

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Request or change Telstra Services

Submit and track service requests with no complicated paperwork. Quickly and easily order new Telstra services, modify your existing services and monitor the progress of all your requests.

performance dashboard

Monitor my network

Manage your network as closely as you want with near real-time information on availability, utilisation and error rates. Check network speed, status, history and outages anywhere and anytime.

View and download my bills

Download bills for all your products and services. You have historical access to the past 13 months of invoices, see when they were issued and the total amount due.

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Order new products and services

Use the Telstra Connect store to order, select and configure mobile broadband and SIM only plans and add-ons. Soon, you will also be able to order mobiles outright and mobiles on a plan.

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Get customer support

Raise a support enquiry regarding your products or services - and count on a response within 24 hours. See a list of your open cases and track their progress and stay in touch with us about your case.

Getting started

How to use Telstra Connect

Learn

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Register your interest

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Things you need to know

  1. See our full terms and conditions for Telstra Connect.