Innovation and Experience

Let’s create progress, together.

From large emerging technology showcases like Telstra Vantage to interactive workshops in our Customer Insights Centres or state-of-the-art demonstrations in our 5G innovation centre, we have many enterprising avenues to collaborate and help you turn your ambitions into reality.

Telstra Vantage

Australia’s largest showcase of what’s possible when you combine powerful networks with the power of collaboration. With thought-provoking sessions, exciting exhibitors, and the chance to network with thousands of your peers, you can shape a better future for your business.

Driving Customer Success

Our dedicated Customer Success Practice has been designed to ensure the best possible customer experience for our customers and our customer’s customer. Our Customer Success Managers (CSMs) will prioritise your needs, connect you with technologists and strategists and help you navigate the complexities of the technologies you are investing in; ensuring that you are unlocking the true value of that investment. We're focused on building a lifecycle of engagement and developing a plan with you to achieve your business objectives.

Customer Insight Centres (CICs)

Our centres are designed specifically for you to access a world class technology precinct, purpose-built to foster innovation and partnerships. It houses collaboration spaces, partner pop-up installations and immersive technology demonstrations featuring state of the art business solutions.


We’ve hosted numerous hackathons to challenge customers to use technology to find solutions to issues within their business or sector.

5G Innovation Centre

Based at our Southport Exchange on the Gold Coast, the centre tests next generation mobile technologies in Australian conditions to support the early and continuing commercial deployment of 5G mobile services in Australia. We can arrange a visit at anytime where you can interact with top notch Networking experts and experience first hand some of the demonstrations and use cases.

Telstra Labs

We’ve created an environment where we learn by doing, and can test, trial, experiment and explore. It’s home to our global start-up accelerator and it’s where we dive into emerging technologies like mixed reality and the Internet of Things. It’s also home to Australia’s first publicly accessible Internet of Things (IoT) Lab - an open environment which is recognised by GSMA, a trade body focussed on mobile operators worldwide.

The IoT Lab is a safe space where product developers can test and prototype IoT solutions in controlled radio conditions. This means we can simulate devices moving in and out of coverage, transferring between cell connections, and transmitting in noisy environments. The result? You get to see how your device will perform in a variety of real-world situations without leaving the Lab.

It is the first lab of its kind in Australia and includes an open invitation for anyone from anywhere to build and test their ideas in the Open IoT Lab.