Telstra Enterprise billing and payments

How to make and manage payments

Telstra Enterprise customers have several ways to pay Telstra invoices.

Invoice payment options

  • Your Telstra Tools – Online Bill offers payments by credit or debit card and direct debit.
  • Telstra Connect – credit or debit card payments and direct debit on some accounts.
  • BPAY® – your biller code and reference number is on your invoice.
  • Over the phone – call us on 1300 369 666. You’ll need your Telstra account and invoice number handy.
  • Electronic Funds Transfer (EFT) – to register for EFT, contact us at eft@team.telstra.com.
  • Visit your local Telstra store or Australia Post to make payments. Fees may apply.

Your Telstra Tools

What is Your Telstra Tools?

Your Telstra Tools is a secure, personalised online portal that helps you manage your various Telstra accounts and services in one place.

What payment options are available in Your Telstra Tools?

Within Your Telstra Tools, Online Bill offers credit or debit card and direct debit payments. 

How to access Your Telstra Tools

If you are the authorised representative for your Telstra business account

Contact your Telstra service team to complete a Your Telstra Tools registration request.

If you are not the authorised representative for your Telstra business account

Your authorised representative is the person in your company who is authorised to manage access rights and permissions for users of Your Telstra Tools.

  • Find out who your authorised representative is. If you do not know, ask your Telstra service team.
  • Ask your authorised representative to register you for Your Telstra Tools and the portal access (e.g. Online Bill, T Analyst) you need to pay and manage invoices.
  • Your authorised representative can register and enrol you in either Online Bill or T Analyst using Manage Your Users in Your Telstra Tools.
  • You’ll receive an email notifying you of your new temporary online credentials. Once you use these details to sign in and reset your credentials, you’re ready to go.

Already have sign-in details for Your Telstra Tools and need to enrol for Online Bill or T Analyst?

  • Find out who your authorised representative is. You can do this by signing in to Your Telstra Tools and checking in the Welcome area under your own details on the home page.
  • Ask your authorised representative to assign and enrol you via Your Telstra Tools to the portals you want to use (e.g. Online Bill, T Analyst). They can do this by going to Manage Your Users.
  • Once assigned, your access will be visible the next time you sign in to Your Telstra Tools.

Online Bill

What is Online Bill?

Online Bill helps you manage your Telstra invoices online. It’s the convenient way to monitor invoice summaries, view outstanding invoices, amounts owing and payments made.

What payment options are available in Online Bill?

  • Credit and debit card
  • Direct debit

How to access Online Bill

Online Bill is accessed via Your Telstra Tools.

Additional approvals are required in Your Telstra Tools to use Online Bill. If you do not have access to it, ask Your Telstra Tools authorised representative to assign you to it.

To do this, an authorised representative must sign into Your Telstra Tools then go to:

  • Online Bill / Admin tab / Billing Accounts and the Services / Users tab.
  • Search unassigned users and select the required username and click Assign.

T Analyst

What is T Analyst?

T Analyst is an online bill and reporting tool developed to make organising and managing your Telstra invoices easier.

How to access T Analyst

Additional approvals are required in Your Telstra Tools to use T Analyst. If you do not have access to it, ask Your Telstra Tools authorised representative to assign you to it.

To do this, an authorised representative must sign in to Your Telstra Tools then:

  • Go to T Analyst / Setup / Users profiles / Manage Users.
  • Search the unassigned users and select the username that requires updating.
  • Select Edit user to choose the hierarchy level and other permissions.

Help and support

Telstra Connect

Need help with your invoice or Your Telstra Tools registration? Contact your Telstra representative or support team. Or you can submit a billing enquiry in Telstra Connect.

Payment Assistance Policy

If your business needs payment assistance, you may qualify for our Payment Assistance Policy. Find out more at https://www.telstra.com.au/business-enterprise/support/financial-hardship-policy or call 1800 318 087 Monday to Friday 9am to 5pm AEST.