$
30
one-off payment
Why get tech help from Telstra?
What type of technical support do you need?
With Telstra Platinum you can choose your level of help according to the type of problem you have. Check out the support packages below to help identify your issue, and whether it’s big or small.
Not sure? Contact us and we’ll discuss it with you before we start to make sure you select the right level of support.
One-off
Over the phone or in-store supportBasic
Basic tech support
Including setting up email, software and tablets, connecting your printer and social media tutorials.
No fix. No fee.
We'll only charge you if we fix it. That's our Guarantee.
Conditions apply*
Intermediate
$
60
one-off payment
Intermediate tech support
Including setting up printers, cloud storage and troubleshooting gaming, email and software issues.
No fix. No fee.
We'll only charge you if we fix it. That's our Guarantee.
Conditions apply*
Complex
$
90
one-off payment
Complex tech support
Including setting up smart home devices and laptops, port forwarding and operating system recovery.
No fix. No fee.
We'll only charge you if we fix it. That's our Guarantee.
Conditions apply*
*Services are not available for some devices and software. The cost of any software/hardware is not included in the price of the
service and you are responsible for any data charges. Fair Use Policy applies. For further details visit telstra.com/customer-terms
Subscription
For ongoing supportTelstra Platinum
Remote Service
$
10
per month
Remote support
Contact us 24x7 to get expert help whenever you need it, whatever your problem.
Call or chat with us as often as you need.*
Telstra Platinum
Subscription
$
15
per month
Remote support
Contact us 24x7 to get expert help whenever you need it, whatever your problem.
Call or chat with us as often as you need.*
In-person tech support
Get in-person tech support at your nearest Telstra shop during trading hours.
Visit as often as you need.*
*Use of this service is governed by a fair usage policy, which deals with
excessive use. For further details visit telstra.com/customer-terms
In-home
For support that comes to youSet It Up
& Optimise
& Optimise
Set IT Up & Optimise
Let us get your new modem, tech or up to five internet-enabled devices connected to your home network.
Payment options
Monthly repayments
Or, spread the cost over 12 equal-monthly repayments
$ 20 per month
Support
IT
IT
Support IT
We'll investigate and solve an issue for you, such as slow computers, removing a computer virus, or fixing a connection problem.
Payment options
Monthly repayments
Or, spread the cost over 12 equal-monthly repayments
$ 20 per month
What technical issues can Telstra Platinum help with?
Bought your own gear? No problem we take care of non-Telstra devices. We work with all major brands, and the list is constantly growing.
What technical issues can Telstra Platinum help with?
TV & Streaming Services
Watch what you want, when you want. Get expert help to connect your TV to your Wi-Fi, or stream Netflix, Stan and Foxtel.
Email & Virus Protection
We’ll help you detect and remove spyware and viruses, and keep them out with Telstra protection services or by configuring what you already have.
We’ll help you detect and remove spyware and viruses, and keep them out with Telstra protection services or by configuring what you already have.
Data & Photo Backup
Get expert help saving your data onto hard drives or cloud services like Google Drive, Dropbox, iCloud, One Drive & more.
Get expert help saving your data onto hard drives or cloud services like Google Drive, Dropbox, iCloud, One Drive & more.
Computers & Software
We’ll keep your computer running at its best speed with the latest software and printer connectivity, so you can focus being your productive best.
Mobiles & Tablets
Our experts can sync your mail, calendars, and photos for Apple, Samsung or any brand of android smartphone or tablet.
Smart Home
Let our experts help set up your Smart Home to control lights, appliances and thermostats remotely with the Smart Home app.
Will changing Wi-Fi channels improve my speed?
Sometimes the best way to get better Wi-Fi speeds
is to just change your Wi-Fi channel. Here’s how.
How to extend the ring time of your home phone
Want your phone to ring a little longer to give you extra time to answer? Find out how.
Set up your Wi-Fi printer on your computer
Learn how to set up your Wi-Fi printer with our helpful video.
Questions about Telstra Platinum? We can help
Things you need to know
Telstra Platinum® is available for eligible Telstra customers only. Services are not available for some devices and software. The cost of any software/hardware is not included in the price of the service and you are responsible for any data charges. Fair Use Policy applies.
In-home services are not available in all areas. If you change or cancel an in-home service, you need to give us 24 hours’ notice, otherwise you’ll be charged a $99 cancellation fee.
Support for faults is part of an included service in your Broadband, Home or Mobile service when purchased from Telstra. Telstra Platinum supports all tech in the home whether from Telstra or not.
Full terms can be found in Our Customer Terms at https://www.telstra.com.au/customer-terms/home-family
The spectrum device and ™ are trade marks and ® are registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556.