Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

 Call 13 75 87

Overseas customers: +612 9242 0570


Tech crisis? Talk to one of our experts now.

Our experts are available 24x7 over the phone and online to help get your technology working.

Have questions? Reach us on 24x7 chat

Why get tech help from Telstra?

No fix. No fee.

We’ll only charge you if we fix it. That’s our Guarantee.

Non-Telstra tech

We work with major brands, and the list is constantly growing.

Secure Remote Access

We can make getting help easier with our remote access tool.

In-person support

We can help in-store or in-home. Charges apply for a home visit.

What type of technical support do you need?

With Telstra Platinum you can choose your level of help according to the type of problem you have. Check out the support packages below to help identify your issue, and whether it’s big or small.

Not sure? Call us on 13 75 87 and we’ll discuss it with you before we start to make sure you select the right level of support.

*Services are not available for some devices and software. The cost of any software/hardware is not included in the price of the
service and you are responsible for any data charges. Fair Use Policy applies. For further details visit telstra.com/customer-terms


Have questions?

We're available 24x7 to answer them.

 Call us on 13 75 87


*Use of this service is governed by a fair usage policy, which deals with excessive use. For further details visit telstra.com/customer-terms


Have questions?

We're available 24x7 to answer them.

 Call us on 13 75 87



Have questions?

We're available 24x7 to answer them.

 Call us on 13 75 87


What technical issues can Telstra Platinum help with?

Bought your own gear? No problem we take care of non-Telstra devices. We work with all major brands, and the list is constantly growing.

TV & Streaming Services

Watch what you want, when you want. Get expert help to connect your TV to your Wi-Fi, or stream Netflix, Stan and Foxtel.

Email & Virus Protection

We’ll help you detect and remove spyware and viruses, and keep them out with Telstra protection services or by configuring what you already have.

Data & Photo Backup

Get expert help saving your data onto hard drives or cloud services like Google Drive, Dropbox, iCloud, One Drive & more.

Computers & Software

We’ll keep your computer running at its best speed with the latest software and printer connectivity, so you can focus being your productive best.

Mobiles & Tablets

Our experts can sync your mail, calendars, and photos for Apple, Samsung or any brand of android smartphone or tablet.

Smart Home

Let our experts help set up your Smart Home to control lights, appliances and thermostats remotely with the Smart Home app.

How to identify and block spam calls

Learn how to use the Caller ID and Spam feature to block spam callers on your phone.

Making payments with Google Pay™

Google Pay is the fast, simple way to pay – online, in stores, and more.

How do I setup and use my eReader?

What you need to know about eReaders and getting access to thousands of ebooks.

Android and Apple iOS can work together

Read on to find out how to have the best of both worlds.

Remote Login

When receiving over the phone support your Platinum technician may ask to use the Remote Access Tool to show or help you with an issue.

Find out more


Questions about Telstra Platinum? We can help

24x7 chat

Chat with our Platinum experts online.

Chat now
Call Platinum support

Call 13 75 87 24x7 for advice and tech support with patience for your technology needs.

Call now
Platinum in-store

Store locator will help you find your closest Telstra store.

Find a Telstra store