Telstra Platinum®
Tech help, online and on call.
Get expert help with devices, home tech and software - over the phone and online. With Telstra Platinum, you can choose your level of help according to the type of problem you have.
Why get Telstra Platinum?
No fix. No fee. That's our Guarantee
For our One-off and Pay on Demand services. Excludes Subscription services.
Access to dedicated support
You can have 24/7 access to our dedicated tech support over the phone and online.
Secure Remote Access
We can make getting help easier with our remote access tool.
Non-Telstra tech
We can help set up and protect your other technology like computers, gaming consoles, smart home devices and printers.
What type of technical support do you need?
With Telstra Platinum, you can choose the level of technical help for your Telstra and non-Telstra tech that best suits your needs. We’ve got different options like one-off help or a month-to-month subscription for you to choose from. Our Platinum service includes:
Online and phone support
24/7 phone and online support from dedicated technical experts
In store help
Access to tech support experts in retail stores during trading hours
Personalised help
Personalised coaching, including help on how to use webcams, printers, emails and internet
Device care
Advice to maximise device capabilities, diagnosis and solution of technology problems including the removal of viruses
Smart gadget support
Support for most Australian supplied internet enabled gadgets including computers, smart televisions, smartphones and tablets
Software support
Support for common software including iTunes, Internet Explorer, Firefox, MS Office and anti-virus
Before deciding whether to contact our Platinum team, Telstra offers a range of standard support services for our Telstra products. Support for faults is part of included service for your Home Broadband or Mobile service when purchased from Telstra.
Choose your support package
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Basic , Telstra Platinum
One-off-payment
$30
Basic tech supportIncludes setting up email, software and tablets, connecting your printer and social media tutorials.
No fix. No fee.
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That's our Guarantee.
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Intermediate , Telstra Platinum
One-off-payment
$60
Intermediate tech supportIncluding setting up printers, cloud storage and troubleshooting gaming, email and software issues.
No fix. No fee.
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That's our Guarantee.
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Complex , Telstra Platinum
One-off-payment
$90
Complex tech supportIncluding setting up smart home devices and laptops, port forwarding and operating system recovery.
No fix. No fee.
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That's our Guarantee.
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Remote Service , Telstra Platinum
Monthly-payment
$10 per month
Remote supportContact us 24x7 to get expert help whenever you need it.
Call or chat with us.
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Remote Service , Telstra Platinum
Monthly-payment
$15 per month
Remote supportContact us 24x7 to get expert help whenever you need it.
Call or chat with us.
In-person tech supportGet in-person tech support at your nearest Telstra shop during trading hours.
Visit whenever you need.
What Technical issues can Telstra Platinum help with?
Bought your own gear? No problem we take care of non-Telstra devices. We work with all major brands, and the list is constantly growing.
TV & Streaming Services
Get expert help to connect your TV to your WI-FI, or stream Netflix, Stan and Foxtel.
Email & Virus Protection
We'll help you detect and remove spyware and viruses, and help you keep them out by configuring what you already have.
Data & Photo Backup
Get expert help saving your data onto hard drives or cloud services like Google Drive, Dropbox, iCloud, One Drive & more.
Computer & Software
We'll help keep your computer running at its best speed with support with software and printer connectivity, so you can focus on being your productive best.
Mobiles & Tablets
Our experts can help sync your mail, calendars, and photos from Apple, Samsung or any brand of android smartphone or tablet.
Questions about Telstra Platinum? We can help
Get Platinum support
For advice and tech support, call or chat to our experts.
Platinum in store
Store locator will help you find your closest Telstra store.
Telstra Business Services
Do you own a business? We can help you build a stronger digital presence.
Telstra Platinum® is available for eligible Telstra customers only. Services are not available for some devices and software. The cost of any software/hardware is not included in the price of the service and you are responsible for any data charges. Fair Use Policy applies.
In-home services are not available in all areas. If you change or cancel an in-home service, you need to give us 24 hours’ notice, otherwise you’ll be charged a $99 cancellation fee.
Support for faults is part of an included service in your Broadband, Home or Mobile service when purchased from Telstra. Telstra Platinum supports all tech in the home whether from Telstra or not.
Full terms can be found in Our Customer Terms at https://www.telstra.com.au/customer-terms/home-family
The spectrum device and ™ are trade marks and ® are registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556.