Upgrade your phone or plan

Revamp your mobile experience

Upgrade your mobile plan to one of our great value Upfront mobile plans. Or upgrade your phone and plan.

Upgrade your phone and plan

  1. Choose a phone

  2. Select a plan

  3. Sign in

If you have a device on an existing repayment option and wish to upgrade your phone and add a new repayment option, Message Us and one of our agents will assist you.

More ways to help you upgrade

Upgrade & Protect

Upgrade to the latest tech, swap a damaged device or replace your screen. If you already have Upgrade & Protect learn how to redeem.

Telstra Plus Points + Pay

Reward yourself sooner with Points + Pay. Use Points + Pay to combine your Telstra Plus points with an acceptable payment method (eg: a credit card). 

Eligibility criteria apply to join Telstra Plus.

Compare phone models

Compare iPhone models, Compare Samsung models or Compare Google models.

Upgrade your plan

MY TELSTRA APP

Upgrading to an upfront mobile plan is easy

If you want to upgrade your mobile plan, it's quick and easy using the My Telstra app. Sign in, choose the service you want to upgrade and follow the steps.

Need help choosing a mobile plan?

Find a mobile plan that suits your needs in a few steps.

Frequently asked questions

If you have a month-to-month mobile or data plan, there’s no fee to change your plan. However, if you choose a larger plan, you’ll be charged the higher cost per month for that plan until you cancel or change your plan again.

If you’re on one of our older contracted plans, there may be a cost to change plans if you’re still in contract. You can check your plan end date, and any charges that may apply to change your plan, in My Telstra.

Sign in to My Telstra, select the mobile number associated with the plan that you want to change, and follow the prompts to view your plan details.

Sign in to My Telstra

You can check when your current plan ends in the My Telstra app. Sign in to My Telstra, select the mobile number associated with the plan that you want to check, and follow the prompts to view your plan details.

Sign in to My Telstra

If you’re on an Upfront Mobile plan, you can upgrade your phone and stay on your current plan. If you want to change your plan, you can do so via My Telstra.

If you’re on a plan other than an Upfront Mobile plan, to upgrade your phone you’ll also need to take up a new Upfront Mobile plan. When buying your new phone, you may be prompted to sign in to My Telstra to select your new plan. Your current plan will be cancelled once you take up your new phone and plan.

If your current device payment contract has expired, and you’ve paid for your phone in full, there’s no fee to upgrade to a new phone (other than the cost of your new phone and plan). But if your current phone is still in contract, you’ll be charged for the remaining cost of your phone if you want to upgrade to a new phone on your existing mobile service.

You can check your device payment contract end date, and any charges that may apply to upgrade your phone, in the My Telstra app. Sign in to My Telstra, select the mobile number of the phone that you want to upgrade, and follow the prompts to view your plan details.

Sign in to My Telstra

If you’ve used up your included data on your month-to-month plan, you can access more data by changing to a larger plan. You can change your plan size once a month, via My Telstra.

Sign in to My Telstra

Even though we may already have your details, we’re legally obliged to ensure that your ID, employment and income details are up-to-date when you upgrade to a new phone on a repayment arrangement.

This helps us to keep your account safe and prevent any fraudulent activity, as well as enabling us to perform a credit assessment to help to ensure that you’re able to afford your new phone.

When you pay will vary based on whether you are upgrading or downgrading your Upfront plan.

Upgrading your plan

You can enjoy the benefits of your new plan straight away, but you won’t pay any additional cost for the upgrade until your next payment date, which covers the following month in advance.

Downgrading your plan

As you have already paid for the current month in advance, your plan downgrade will take effect from your next payment date.

Questions about Telstra mobiles?

My Telstra app

View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.

Support

More information about mobile phones can be found in our Support section.

Send us a message

Questions about mobiles? Get in touch and we'll help you as soon as we can.

Contact us

We're here to answer your questions.