What is Upgrade & Protect?

Upgrade & Protect is a service that lets you upgrade your phone or tablet on an eligible device repayment arrangement.

Subject to the outcome of a credit assessment, you can upgrade as often as you want during your repayment term if your device is returned in good condition, or twice every 12 months if it’s damaged, so long as you take up an eligible new phone or tablet on a device repayment arrangement with an eligible plan.

Redemption fees apply and you may be required to make an upfront payment towards the cost of the device as part of your device repayment arrangement.

Upgrade & Protect can only be added when taking up an eligible device repayment arrangement with an upfront plan. Customers will need to visit a Telstra store when purchasing their device to see if they are eligible to add Upgrade & Protect. 

Only those customers who successfully pass our usual credit assessment, both at the time of adding the service and at each point of redemption, will be eligible for Upgrade and Protect. 

How does it work?

Add it on for $15/mth

Upgrade & Protect can only be added on when taking up a new phone or tablet on a 12, 24 or, for eligible devices, 36 month device repayment term with an Upfront Mobile or Data plan. It can’t be added on later. You can cancel Upgrade & Protect anytime.

Upgrade in good condition for $99

Want to upgrade in the first 6 months of your 12 month repayment term or before the last 12 months of your 24 or, for eligible devices, 36 month repayment term? Pay a $99 redemption fee when you return your device in good working order and take up a new phone or tablet on an eligible device repayment arrangement with an eligible plan.

$0 redemption fee in the last 6 or 12 months

When you return your device in good working order in the last 6 months of your 12 month repayment term or in the last 12 months of your 24 or, for eligible devices, 36 month repayment term, pass another credit assessment and upgrade to a new phone or tablet on an eligible device repayment arrangement with an eligible plan, we’ll waive the redemption fee.

Broken device? Upgrade for $249

If you return a damaged device at any time during your repayment term, and pass another credit assessment, you’ll pay a $249 redemption fee to upgrade to a new phone or tablet on an eligible device repayment arrangement with an eligible plan. You can make two damaged device upgrades per service every 12 months.

How could this help me?

See how you could use Upgrade & Protect in different scenarios.

Smiling woman in kitchen chats on her phone

Example 1: $99 redemption fee

Imagine that you purchased a new Apple iPhone 11 on a 24 month repayment term with a mobile plan six months ago, and added on Upgrade & Protect when you purchased the iPhone 11. However, Apple recently launched their new iPhone 12 range, and you want to upgrade to an iPhone 12 Pro.

You choose to use your Upgrade & Protect service to upgrade your existing iPhone 11 to a new iPhone 12 Pro. Your iPhone 11 is in good working order. Because of that, plus the fact you’re upgrading before the last 12 months of your repayment term, you’ll pay a one-off redemption fee of $99 to enter into a new device repayment arrangement for your iPhone 12 Pro with a new mobile plan.

Seated man chatting on his phone

Example 2: $0 redemption fee

Now imagine that you purchased an Apple iPhone 11 on a 24 month repayment term with a mobile plan 12 months ago, with Upgrade & Protect added on when you purchased the iPhone 11. Again, you decide that you’d like to upgrade to a new iPhone 12 Pro.

Your iPhone 11 is in good working order and you’re in the last 12 months of your repayment term. So when you choose to use your Upgrade & Protect service to upgrade your existing iPhone 11 to an iPhone 12 Pro on a new device repayment arrangement with a new mobile plan, you won’t have to pay a redemption fee.

Example 3: Damaged device upgrade

In this scenario, you’ve dropped your Apple iPhone 11 and now the screen is cracked. But luckily you took up Upgrade & Protect when you purchased the iPhone 11 on a 24 month repayment term with a mobile plan. It’s the first time you’ve damaged your iPhone 11.

You choose to use your Upgrade & Protect service to upgrade your existing iPhone 11 to a new iPhone 12 Pro. You’ll be charged a one-off $249 redemption fee because your device is damaged, regardless of what stage you’re at in your repayment term. You can only upgrade a damaged device on the same mobile service twice every 12 months. You’ll enter into a new device repayment arrangement for your iPhone 12 Pro with a new mobile plan.

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