Upgrade & Protect is a $15/mth service that allows you to upgrade to the latest device before your contract ends plus claim up to two screen replacements or damaged device upgrades per year. You need to add Upgrade & Protect when buying your payment term with an Upfront Mobile or Data plan.
Upgrade is subject to our standard credit assessment. Damage and redemption fees may apply.
You can upgrade to the latest version of your device when it launches.
On a new device repayment contract.
Subject to our standard credit assessment.
You can claim two screen replacements or two damaged device upgrades (or one of each) per year, for a fee.
Can't get to a Telstra store? No problem. We can come to your home or work to replace your damaged screen.
A $59 call-out fee may apply if you are not home when the technician arrives. If your device condition doesn’t match your assessment a $79 non-repair fee may apply. Eligibility criteria apply.
| If your device is in good working order | If your device is damaged | If your screen is damaged |
|---|---|---|
|
$249 per upgrade [terms]You can upgrade up to twice a year.[/terms] |
$99 per screen replacement [terms]You can get it replaced up to twice a year.[/terms] |
Note: You can only claim one of the following combinations in a 12-month period: 1 damaged device and 1 screen replacement, or 2 damaged devices, or 2 screen replacements.
You can book a screen replacement in three easy steps.
Having trouble redeeming? You could be on an older plan. Message us and we’ll check your plan and help you redeem.
Upgrade subject to standard credit assessment.
No, the remaining payments for your device repayment will be paid on your behalf by our nominated second-hand device vendor if:
No, Upgrade & Protect can only be added when taking up a new device on a repayment with an eligible plan.
No, Upgrade & Protect can be removed at any time in My Telstra. If you cancel Upgrade & Protect part way through your month, you’ll continue to be covered for the period that you've already paid for.
Customers who have purchased Upgrade & Protect can have their screen replaced for $99.
You can choose to have a screen replacement technician come to an address in an eligible post code. Or you can mail-in your device to have the screen replaced. Check if your postcode is eligible.
Your device will be fitted with a replacement screen, which is consistent with the quality and grade of the Original Equipment Manufacturer (OEM) screen standard. It may be a refurbished or genuine OEM screen.
You can make a maximum of two damage redemption upgrades or screen replacements per device, within a 12-month period.
We can support online redemption of Upgrade & Protect on our Upfront Mobile plans. If you are on an older mobile plan which still has active Upgrade & Protect you can book an appointment in-store.
Available for $15 per month at the time you purchase an eligible mobile or tablet device on an eligible mobile or data plan.
Upgrade redemptions can be made during the current device payment contract term by returning the device to our second-hand device vendor, paying applicable redemption fees (determined based on condition of the return device) and purchasing an upgrade or replacement device on a new, eligible device payment contract with a new mobile or data plan.
The charges for the cost of the redemption will be issued via a Pay It Later invoice. The cost for the new device will be charged to your AutoPay payment method. Limit of two damaged device return redemptions per service per 12 months. Excludes lost/stolen devices.
Upgrade redemptions can only be made in-store, over the phone, or via messaging.
If you choose to upgrade your device, our nominated second-hand device vendor will buy the device from you for an amount equal to your remaining device payments and will forward that payment to us on your behalf.
Once you return your old device it becomes the property of our nominated second-hand device vendor. You will no longer have any ownership rights to the device.
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
More information about Upgrade & Protect can be found in our Support section.
We're here to answer your questions.
You can message us about a range of topics and we'll get back to you as soon as we can.
