5G Business Internet

You can connect any Wi-Fi capable devices on your premises to the 5G modem, from PCs to notebooks, and set top boxes to smart appliances. You can also connect up to 4 devices via ethernet using the 4 ports on the 5G modem, and a USB device via the modem’s USB port.

Your business premises may be in an area that hasn’t got 5G coverage yet. Or you may be in a 5G area, but that area has reached its maximum capacity of 5G Business services.

5G Business services are limited. If the maximum capacity for 5G Business services in your area has been reached, then you won’t get the best possible experience. If this is the case, we won’t be able to complete your 5G Business Internet order.

Remember, we offer a range of internet services built for business.

Explore business internet

Set up is super easy. The advanced 5G modem connects wirelessly to the Telstra 5G mobile network so there are no ethernet cables. Just plug it in where you get the strongest 5G signal on your premises, as close to a window as possible. A strong signal will be indicated by a green light on your modem. The 5G modem will then connect with your devices via Wi-Fi.

You can use the modem placement tool in the My Telstra app to help find a strong signal.

Message us for further help

No, the 5G Business Internet plan does not support a landline or fixed phone line service. All our nbn plans include a landline at no extra cost.

To explore our nbn service, visit business nbn plans.

You could, but it’s unlikely. 1 terabyte (TB) is a thousand gigabytes (GB) of data.

To give you an idea, we estimate that you could do all of the following activities and still use less than 1TB in a month:

• Send and receive 40,000 emails
• Use the internet for 2,000 hours
• Stream high-definition videos for 365 hours or 171 hours for 4K video
• Post to social media for 5,600 hours.

What happens if I do go over the 1TB allowance?

You won't be charged, but your speed will be slowed to 25Mbps. To help you manage your usage, we let you know when you've hit 50, 85 and 100% of your data.

You can check your usage within the My Telstra app.

We’re expanding our 5G Business Internet footprint all the time, so keep returning to this page to check if your address becomes eligible.

Check your address

Yes, once you’ve confirmed you’re happy with your 5G Business Internet service, you’ll need to cancel your existing internet service if you want to avoid paying for two connections.

We recommend doing this within the first month, so you aren’t charged for two services when your first month at $1 ends.

To cancel your existing business internet service, contact us.

We recommend not cancelling your existing internet service while you try 5G Business Internet, to make sure it’s right for you.

If you haven’t cancelled your existing internet service, you can simply cancel the 5G business service and return the 5G modem to us in good working order.

To cancel your 5G Business Internet plan, call us on 13 20 00. Once your service is cancelled, you must return the modem within 21 days of cancellation to avoid late return fee.

We’ll send you an email with an eParcel consignment ID. Then, simply take your eParcel consignment ID and 5G modem to your nearest Australia Post store and they’ll take care of it from there. We’ll cover the postage so there’s no cost to your business.

This is the easiest way to return the 5G modem and allows you to track the modem on its journey back to us. If you already cancelled your existing internet service, you’ll need to take up a new plan.

5G Business Internet delivers a current typical busy period download speed of 348Mbps (typical speed range 50Mbps to 600Mbps), with a typical upload speed of 44Mbps (range 10Mbps to 90Mbps)* 

Average and typical speeds are into-the-premise speeds measured at the modem. Speeds over Wi-Fi may be slower.

*Download speeds were measured at the in-premise modem during the busy period between 9am-5pm weekdays over a representative period, typically ranging between 50 and 600Mbps. Upload speeds during this same period typically ranged between 10Mbps to 90 Mbps.

Average and typical speeds may be slower over Wi-Fi connection and can be impacted by factors such as the distance from the serving 5G mobile tower, number of users online, where your modem is located, how far you are from your modem, and whether there are obstructions between your modem and the 5G mobile tower. Speeds may change over time but are anticipated to remain within the estimated speed ranges above.

We don’t recommend running both the 5G internet and your existing business internet service at the same time, as Wi-Fi networks can interfere with each other and cause device connection issues. We recommend you unplug your old modem completely before setting up your new 5G modem.

If you’re happy with your 5G internet service, we recommend you cancel your old internet service to avoid paying for a service you’re not using. We’re giving you one month at no charge so you can decide whether 5G Business Internet is right for you.

No, your existing Telstra internet service remains connected. This is so you can confirm that you're happy with your 5G internet service while you take advantage of the first month at $1.

Once you're happy, you can cancel your old internet service. We recommend doing this within the first month so you aren’t charged for two services after your first month on us ends.

No, your 5G modem is locked to the address you provide when you take up your 5G internet plan, which means you can only use the 5G internet service while at that address.

If you are moving to a new address, you'll need to cancel your existing 5G Business Internet service and order a new one.

For fast 5G internet you can take with you on the go, the Telstra 5G Wi-Fi Pro mobile broadband device offers next-gen speeds with no excess data charges in Australia.

Explore Telstra 5G Wi-Fi Pro

Yes. 5G Internet uses the same technology as the 5G mobile network and has been extensively tested to ensure it meets independent health authority requirements.

Read more on 5G safety

Find out more about 5G

Service not available to all areas or all premises. Initial checks may show you are eligible for this service however actual availability will be confirmed after order. This plan does not include a fixed voice service and you will not be able to use it to make or receive calls or support a lift, security or medical alarm. Not compatible with Telstra Air, Telstra Broadband or 3 for Free broadband top-ups.

Speed: Average busy period download speed is 348Mbps with speeds typically ranging between 50 and 600Mbps. Typical upload speeds of 46Mbps (ranging between 10Mbps to 90 Mbps). Average and typical speeds may be slower over WiFi connection and can be impacted by factors such as the distance from the serving 5G mobile tower, number of users online, where your modem is located and how far you are from it, and whether there are obstructions between your modem and the 5G mobile tower. Speeds may change over time but are anticipated to remain within the quoted speed range.

Average and typical speeds are into-the-premise speeds measured at the modem. Speeds over Wi-Fi may be slower. Download speeds were measured at the in-premise modem during the busy evening period between 9am-5pm weekdays over a representative time period, typically ranging between 50 and 600Mbps and upload speeds typically ranging between 10Mbps to 90 Mbps. Once you exceed your included data allowance, your speed will be capped at 25Mbps, and slowed further in busy periods until your next billing month. There is no option to top up your data or move to a higher data plan.

If you cancel your plan in the first 24 months your modem must be returned via our eParcel service (we will provide details in an email to you once you cancel) in good working order within 21 days of cancellation or a $400 non-return fee will apply.