Connecting local government to communities
From keeping your mobile workforce connected to digital citizen engagement, our experienced, skilled team has a proven track record designing and delivering innovative solutions tailored to the needs of your council and community. And it’s all underpinned by our leading Australian network and enabled by our investment in innovation and security.
We work with your agency to bring together key solutions, integrate infrastructure and leverage external skills and capabilities to provide foundational mission-enabling capabilities.
Be sure your network and devices are protected from end to end, around the clock through our core commitment to security.
Ensure cost-effective management and control of your infrastructure through flexible cloud management platforms and self-service portals.
Empower your people with engaging mobile solutions that let them work the way they prefer.
Make it quick, easy and intuitive to collaborate and engage with omni-channel contact solutions backed up by in-depth analytics.
Internet and networks
Enable citizens, staff and stakeholders to connect and engage with innovative technologies, underpinned by high performance networks, data centre and cloud solutions.
Internet of Things
Spend less time on administration and more time helping people in your community through digitising business processes.
Case Studies for Local Government
Tablelands Regional Council
Telephony in the cloud: Telstra, in partnership with RMT assisted Tablelands Regional Council in migrating to the Microsoft Teams Calling solution, enabling telephony integration, and enhancing communication capabilities.
[Title] Taking telephony to the cloud. Integrating calls through teams.
AMANDA HENDERSON (Manager Systems and Information, Tablelands Regional Council, QLD): We’re located up on the Atherton Tablelands. It’s a beautiful area filled with rainforests and lots of hills and agricultural industry. We have approximately 11,400 square kilometres of area that we cover and obviously across that area that requires a lot of remote working and associated with that is connectivity challenges.
So our phone system was becoming end of life, it was out of date and we were starting to see business disruption with failing hardware. Because it was a single point of failure for us it was causing challenges if we did have issues with our hardware, we actually lost complete phone services across our council.
JIMMY BOSANQUET (ICT System Engineer, Tablelands Regional Council, QLD): To mitigate this risk, we engaged Telstra Enterprise partner, RMT and Telstra as our partner to move to Telstra Operator Connect and to utilise the Microsoft Teams platform. So basically what the Operator Connect platform has provided us with is a cloud based model which handles all our call routing in the digital world. This almost removes the reliance on any sort of office space itself. From a technological point of view we've moved to a much more secure and simplified space.
JENNI: So the other thing that the Teams platform being fully cloud has enabled us to do is mobilise wherever we need to to actually set up to manage a disaster. We are a cyclone prone area and it is something that we actively prepare for and practise for on an annual basis. With Microsoft Teams, we can now basically pick up our staff, give them devices and set them up anywhere that we have an internet connection.
5G has added to the capabilities of the staff working remotely. They are seeing greater speeds in the field, which enables them to go about undertaking their day to day jobs, their processing on their iPads. Loading data into their systems via their mobile devices has been a lot more efficient since we’ve had the 5G connectivity in the area.
So we’ve been a Telstra customer for quite some time. And so for us it was a very simple decision. As a council, we have further plans to have more and more staff working out in the field, being able to deliver their services and their functions remotely and utilising the Teams platform will provide us that greater capacity.
Smart innovation in the City of Joondalup
The City of Joondalup and Telstra have worked together to create a smart community where the bins talk to you, the number of parking spaces are visible to you in near real-time and you can check the air quality. Find out how they did it below.
[Title] Telstra + City of Joondalup presents Products of Innovation. Story 2.
This is a story about a park ... and technology. But parks and tech don't go together do they? Well what if I told you Telstra helped create a park where the bins talk and you can see the air.
[Title] City of Joondalup, Perth, Western Australia
Our story begins with the City of Joondalup aiming to be one of Australia's most innovative and livable cities Telstra is helping them use the Internet of Things to do things better for their community.
JAMIE PARRY (Director Governance and Strategy, City of Joondalup): "the City has a strong focus on innovation within the workplace. Telstra has helped us install sensors within the bins that helps us understand when those bins are reaching capacity. By having that real-time data displayed on a dashboard we can empty those bins that actually need emptying."
Other sensors let the city view environmental conditions like weather the noise levels and carpark cameras and digital displays make it easier to find free parking bays.
JAMIE: "That allows us to be able to view in near real-time data what is happening within the park and it helps us keep on top of things."
Data is transmitted over the Telstra network and collated on a Telstra-made, user-friendly display.
JAMIE: "Telstra has really assisted us to enhance our understanding of what digital technologies can do for our organisation and for the benefit of our community."
So if the parks are better in your location it may well be the product of a Telstra collaboration.
Find out how we can help your organisation innovate at telstra.com/innovation
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