Foxtel from Telstra Packages

From 17th December 2020, we will be providing our Foxtel from Telstra customers with the following at no extra charge:

• more content with access to our full range of Drama, Entertainment, Lifestyle, Documentaries, Reality and Kids TV channels and on demand libraries
• access to Multiscreen, giving expanded access to watch on up to two additional devices at the same time including casting the Foxtel GO app to additional TVs

The access to the extra entertainment, channels will be available to our Foxtel from Telstra customers until 21 February 2021.

What channels will I be able to watch?

You’ll be able to watch all of the channels included in our Foxtel Plus, Favourites and Kids packs, even if you’re not currently subscribed to the packs or you’re on an older version of our pricing and packaging.

What do I need to do to access these channels?

Nothing, these additional channels have been automatically opened up now. You can start enjoying the extra content and features immediately at no extra cost.

What do I need to do if I can’t access these channels?

If you can’t access these channels, we recommend resetting your box. To reset your box:

• Locate the power point the box is plugged into (trace the power cable from the box to the power point).
• Turn the power point off and wait 10 seconds.
• Turn the power point back on. This will reboot the box, which will take a few minutes. The power light should turn blue once the reset has finished.
• 4. If the power button stays red, turn on your box by pressing the power button on the front panel.

If you still have a problem contact:

• Telstra Technical Support on 13 22 00

Will I be charged for these channels at the end of this period?

No. The channels will be automatically removed from your account at the end of this period and you won’t have any additional charges.

If you want to add these channels to your subscription at the end of this period, you can add them online through MyTelstra

What happens if I’m already subscribed to these channels – do I get a credit?

There will be no change to your package if you’re already subscribed to these channels. We appreciate your loyalty and we hope that you see the value of Foxtel’s extensive range of programming.

What is changing? 

On 13 October, we’ll be making some changes to our channel numbers to improve your viewing experience and make it easier to find new shows you’ll love. 

Why are the channel numbers changing? 

Changing the channel numbers will also make it simpler for you to channel-surf as it will group more of the channels you love together, including Drama and Comedy, Lifestyle and Reality, Docos and True Crime, +2 timeshift channels, News and free-to-air. You’ll also notice that more of the channels in your subscription will be available next to each other. 

What channel numbers are changing? 

See below for the list of channel numbers that are changing. If a channel is not listed below, it means the channel number won’t be changing.

Am I losing any content? 

No, this change affects the channel numbers only, not the content on the channels. 

Why does it look like I have less channels on my onscreen TV Guide? 

You’ll still have the same number of channels, we’ve just removed the alternate Standard/High Definition channel numbers from the onscreen TV Guide to avoid any confusion when trying to find a channel. 

If you have an iQ4 or iQ3 and you are subscribed to High Definition, you can still find these Standard Definition channels by entering the specific channel number on your remote. 

If you have an iQ4 or iQ3 and you are not subscribed to High Definition, you will still see the Standard Definition version of the channel on its normal channel number. You will no longer see the High Definition channels in your line-up.

Note: If you have any other box type, you’ll still be able to see these channels in the onscreen TV Guide. 

What happens to my Series Links? 

If you have a show Series Linked on a channel number that’s being changed, this should remain on the new channel number. 

However, if the Series Link is no longer available or you’ve never set up a Series Link before, following the steps below to set up a Series Link on an iQ4 or iQ3:

1. Press Home on your Foxtel remote
2. Scroll across to TV Guide
3. Find the program you want to Series Link
4. Scroll to Record and press Select
5. Press Select Entire Series. The Series Link has now been set up and your iQ3 will automatically record every episode of the series. You can tell if your show is Series Linked by two small overlapped circles next to the recording in the Library and on the program listing in the TV Guide.

Note: Not all TV shows support Series Link. If you don’t see the option to Select Entire Series, then Series Link is not available.

What happens to my downloaded or recorded shows? 

Any downloaded or recorded shows you have will still be available after the channel number changes. However, due to licensing there will be an expiry date listed next to any downloaded shows. After the expiry date, the show will be automatically removed from your Library.

As we adapt to the impacts of COVID-19, we appreciate that it may take a while to speak with one of our colleagues in the contact centre. To avoid the wait, we have a range of online tools to help you manage your Foxtel from Telstra service:

• Adding a package
• Removing a package
• Suspending your service
• Moving house with Foxtel

For more information visit our Foxtel from Telstra support page