Track & Monitor - Telstra Business

Take charge of your assets with Track and Monitor

Telstra Track and Monitor can help your business track assets, reduce costs, and improve customer experience.

Why Telstra Track and Monitor?

Today, your customers demand a better service, faster and cheaper. To meet these demands, you need to manage your moving assets more efficiently. Telstra Track and Monitor can help your business track moving assets by showing their last-known approximate location, reducing costs, and improving customer experience.

Our Track and Monitor solutions are tailored to your needs

We understand that your business is unique. That's why we offer a range of IoT asset tracking devices and technologies to suit your requirements. From Cat-M1 trackers for vehicles and trailers to Bluetooth® tags for equipment and keys, we've got the devices you need and the knowledge to help you find the perfect solution.

What can I do with a Telstra Track and Monitor solution?

The more visibility you have, the better you can manage your business. We’ll deliver the right asset tracking solution for your business, helping you to keep an eye on what's important.

Choose from a range of IoT asset tracking devices

With Telstra you can track the last-known approximate location of assets of different sizes utilising different network technologies and values with business-grade devices designed to suit your needs.

Access powerful Telstra IoT network technologies

Monitor assets using a range of different Telstra IoT network technologies including Cat-M1/LTE-M, GPS and Bluetooth®.

Check IoT network coverage map Check Telstra Bluetooth® Finding Community map

Manage your assets from more places with ease

With Track and Monitor you can manage your assets from more places. A secure onshore cloud platform hosts your data which is then displayed in an intuitive web portal and mobile app. You can also integrate your tracking data with your own systems via API.

How can my business benefit from a Telstra Track and Monitor solution?

You can gain valuable visibility

Making decisions informed by location data can empower you to manage your assets, connect your supply chain, and serve your customers better.

You can reduce the cost of lost or missing assets

Companies commonly misplace ~3% to 5%* of their assets each year. Tracking your assets can contribute directly to your business’ bottom line by reducing such losses.

You can improve your customer experience

A strong track and monitor solution can improve your operational efficiency. You’ll spend less time looking for your assets and more time serving your customers.

Your solution will suit your environment

Your track and monitor solutions need to function in your location. That's why we offer durable, easy-to-install devices suited to Australian conditions.

Tracking units and tags for business

The tracking devices best suited to your needs will depend on your desired tracking frequency, coverage and battery life, as well as the value of your assets.

Cat-M1 Solar Tracking Unit

Built to withstand the elements, this unit can be attached to vehicles, trailers and heavy-duty equipment to track larger movable assets.

View device specs

Cat-M1 Tracking Unit

Ideal for equipment and large movable assets that don't require frequent location updates such as storage containers and trailers.

View device specs

Cat-M1 Rechargeable Tracking Tag

Ideal for smaller assets that need frequent tracking, such as tools, tech equipment and small storage containers.

View device specs

Bluetooth Tracking Unit

Ideal for small assets of lower value that need semi-frequent tracking such as gadgets and tools.

View device specs

Bluetooth Tracking Tag

Suitable for assets that are used mostly indoors such as keys, bags and office equipment.

View device specs

How Track and Monitor devices can help your industry

Telstra Track and Monitor can help your business track moving assets, reduce costs, and improve customer experience, no matter what your industry. Whether your business is large or small, we're here to help keep you on track.

Construction and engineering

In the construction and engineering sectors equipment is often shared between many employees across multiple sites. Track & Monitor devices allow you to keep track of items such as power tools so that you can better protect your resources.

Hire and rental industry

Track and Monitor devices allow businesses in the hire and rental industry to better coordinate the movement of their goods between customers. This can eliminate the need to have equipment returned to a warehouse before it’s sent to the next customer, in turn lowering transportation costs.

Sport industry

Businesses in the sport industry often need to keep track of all kinds of sporting equipment such as shared trailers, kit bags and protective gear. By attaching tracking devices to their supplies, businesses can better manage inventory and decrease the chance of items going missing.

Medical industry

From wheelchairs to mobile scooters to crutches and walking frames, there are plenty of items to keep track of if you run a medical business. Track and monitor devices allow you to keep up to date on the location of assets as well as information on when they will be returned.

Aged care sector

Many businesses in the aged care sector need to track and monitor assets such as oxygen tanks, iPads and wheelchairs. Comprehensive track and monitor solutions make it easier to share, track, monitor and locate assets efficiently on any given day.

Agriculture and Agribusiness

Telstra Track and Monitor helps primary producers and other agribusinesses track the last known approximate location of machinery, tools, trailers and other business equipment easily across large regional areas utilising a range of different Telstra IoT network technologies enabling them to coordinate their people and businesses in order to help save them time and money.

Get Telstra Track and Monitor for your business assets

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Why choose Telstra for your asset tracking solution?

We're invested for the long haul

When you’re investing in a long-term business solution, you need a long-term partner. With a team of IoT specialists, ongoing infrastructure investment, market-leading technology and global partnerships, IoT is at the core of our strategy.

We help with challenges around costs, productivity and customer experience

It’s not an asset tracking solution unless we are solving a real problem or addressing a key priority you face every day. Our solutions are built to integrate into and improve your business processes to help you compete.

We support you with tailored solutions made simple

It’s simple - you bring the business challenge and we’ll scope the asset tracking solution. We can help you design, trial, deploy, scale, and manage your track and monitor systems. We can even offer commercial terms to help with upfront costs.

Earn points with Telstra Plus

Join Telstra Plus and earn 10 points per $1 when you make an eligible payment on your service.

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Frequently asked questions

Telstra Track and Monitor is an Internet of Things (IoT) solution that gives you automated, mapped visibility of your moving assets at scale. Data on the condition and approximate location of your assets is collected by IoT trackers and sent via cost-effective network technologies to be displayed on an easy-to-use portal. Information can also be delivered to your existing applications using your data from our API.
You’ll need your Telstra ID to access the Telstra Track and Monitor app and/or web portal. Your Telstra ID will be set up at the time of sale. You can also register for a Telstra ID, or recover one you already have, online.

Register for a Telstra ID

Recover a Telstra ID

To track and monitor your assets via the Track and Monitor web portal go to: https://trackandmonitor.telstra.com/

You can also download the Track and Monitor app from Apple Store or Google Play. Simply search ‘Telstra Track and Monitor’ and download the app to your devices.
Your Track and Monitor web portal allows you to manage your assets. Once you log in, you can:

Onboard, remove and manage the devices you track and monitor

Get help with your track and monitor product/s

Edit the profile* of your devices

Review data collected on your assets, including battery levels and location

Trace location histories of assets at specific dates and intervals of time

Search for a specific asset by its name of Tracker ID (serial number)

Filter searches by specific assets, Geozones, tags, battery levels and temperatures

Create Geozones, assign tags to your assets, and assign categories to Geozones

View notifications to keep up to date on when trackers have entered and left Geozones

Edit asset Tracker IDs and other asset details.

* The profile of your Track and Monitor device refers to how you set it to behave. Certain devices can be configured to collect and report information in different ways and at different frequencies.
No, there are no additional charges for Track and Monitor device data or SIMs. Your month-to-month Track and Monitor subscription includes:

Access to the Telstra Track and Monitor software application

Mobile data to transmit the approximate location of Track and Monitor devices

A secure onshore cloud platform to host data, which is then displayed in an intuitive web portal/app or integrated with your own systems via API.
Tracking devices will not work outside of Australia, but you can access your Track and Monitor app and/or web portal outside of Australia when connected to the Internet (data charges may apply).

Telstra Track and Monitor is designed for use in Australia. Track and Monitor device location information is approximate only and may be unavailable if a device is no longer detected or in range of the Telstra Mobile Network, the Telstra Bluetooth Community and LTE-M technologies (as applicable).
Telstra Track and Monitor devices are built to collect information and communicate via one or more network technologies including:

Cat-M1 technology (LTE-M) on the Telstra Internet of Things network. View the IoT coverage map.

Wi-Fi technology on surrounding Wi-Fi networks.

Telstra Bluetooth® Finding Community , a community of Telstra mobile devices and Bluetooth observing points on Telstra infrastructure. View Telstra Bluetooth® Finding Community map
We provide a wide range of products and services and to do this we need to collect, store, use and disclose a broad range of information.

Our Privacy Statement explains how we collect, use and protect your information. It applies to all the businesses in the Telstra Group including Telstra Corporation Limited. It extends to both our control and processing of personal information. It also incorporates our Credit Reporting Policy which lets you know how we use any credit related information we might collect.

Read more about Privacy at Telstra

Download the Privacy Statement

We use the location of your Track and Monitor devices and compatible iOS or Android devices to provide you with your service. This includes:

Running a scanning feature to identify if there are Telstra Track and Monitor Devices nearby

Using the current and previous locations of your Track and Monitor devices to provide an indicative published map of where devices have been found.
The profile of your Track and Monitor device refers to how you set it to behave. Certain devices can be configured to collect and report information in different ways and at different frequencies. Both the Cat-M1 Tracking Unit and Cat-M1 Rechargeable Tracking Tag can be configured in this way.

The profile of your device is set based on your needs. Note: this functionality will have an impact on battery life, depending on the amount of data that needs to be gathered and how often it needs to be reported.
A Geozone is a virtual zone created around a geographic area of importance, such as a construction site or depot. You can filter your Track and Monitor portal searches by Geozone to quickly find assets within a specific area. You can also receive notifications when assets enter or leave their assigned Geozones.
Each Track and Monitor device is track and monitored at different frequencies. For details on your device, refer to the list below.

Bluetooth Tracking Tag

The Bluetooth Tracking Unit beacons to communicate its presence every 2.57 seconds.

Once the beacon is detected by a Telstra Bluetooth® Finding Community member, the time taken to report the unit’s location will depend on the status of the Bluetooth Finding Community member. Status is determined by what App the member is using, the mobile operating system and whether the mobile device is active. This data is then aggregated to the Telstra Track and Monitor platform.

If the beacon is not detected, no location update will be provided.

Bluetooth Tracking Unit

The Bluetooth Tracking Unit beacons to communicate its presence every 2.57 seconds for 30 seconds, and then sleeps for 30 seconds (to preserve battery life).

Once the beacon is detected by a Telstra Bluetooth® Finding Community member, the time taken to report the tag’s location will depend on the status of the Bluetooth Finding Community member. Status is determined by what App the member is using, the mobile operating system and whether the mobile device is active. This data is then aggregated to the Telstra Track and Monitor platform.

If the beacon is not detected, no location update will be provided.

Cat-M1 Solar Tracking Unit

1 location update per minute when asset is moving via the Cat-M1 network.

1 location update per 4 hours when asset is stationary via the Cat-M1 network.

Any motion (constant vibration gets filtered out), wakes the unit up, then checks GPS coordinates and if greater than 80 metres, the unit goes into moving state where it checks its location via GPS every minute. If coordinates don’t change for 200 seconds, the unit goes back to stopped state.

Cat-M1 Tracking Unit

By default, 1 location update per day via the Cat-M1 network.

Location updates are also provided via proximity to the Telstra Bluetooth® Finding Community

As part of the operating profile when you get your location update via the Cat-M1 network, it will include temperature information. Please note that location updates made via the Telstra Bluetooth® Finding Community will not include temperature information.

Cat-M1 Rechargeable Tracking Tag

By default, 1 location update per 20 minutes when the asset is moving via the Cat-M1 network and 1 location update every 12 hours when the unit is stationary via the Cat-M1 network.

Location updates are also provided via proximity to the Telstra Bluetooth® Finding Community

Telstra Track & Monitor subscription and compatible SIM enabled iOS or Android device required

One Telstra Locator Subscription per Telstra customer account.

For use in Australia. Data charges may apply.

Android is a trademark of Google LLC.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Telstra Corporation Limited is under license.

*Statistics based on data gathered by Telstra on Track and Monitor customers. And research conducted by Telstra on asset loss from a sample of 500 Australian companies.

Need help with Telstra Track and Monitor?

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Explore Telstra Internet of Things

Internet of Things (IoT) makes it easier to monitor and control devices, machinery and equipment.

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