Telstra’s Network Device Management for Businesses
Bolster your business with better network management
Our Network Device Management helps to optimise the performance of your network so that you can do business with a competitive edge.
What is Network Device Management?
Network Device Management is a service that acts akin to your own specialised IT department. Working with your needs, we'll monitor, manage, and report on your Cisco Meraki™ routers, access points, fire walls, or switches to help optimise performance and keep your business running at its best.
Business benefits of Network Device Management
Get more from your network
We’ll work with you to find the right network configuration for your business to help improve productivity and streamline collaboration tools.
Minimise business disruption
We'll conduct automated monitoring to mitigate interruptions in real time, and provide you with support via our proactive helpdesk*.
*Available during service hours only, between Mon - Fri 8am - 6pm local time. Support Hours are 8:30am to 5pm if you purchase the service from the TBTCs located in Braddon, 2612 (ACT), Wagga Wagga, 2650 (NSW), Pakenham, 3810 (VIC), Dandenong, 3175 (VIC), West Perth, 6005 (WA) or Bunbury, 6230 (WA)
Free up your resources
We'll take on the burden of day-to-day network management like your own specialised IT department, so your teams can focus on business objectives.
Monitor your network performance
We’ll keep you updated with monthly device performance reports, so you can easily track your return on investment.
Plans and pricing
As part of router management, we'll remotely monitor, run diagnostics and provide performance improvements to your business network routing and firewall. Offering plans suited to your business goals, with the option of switch and/or access point management, as well as extended service hours, we’ll work with you to create a custom network management solution.
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Standard Router Management
$160/mth per device
month-to-monthSizing guidelines
Good for businesses with any of the following:-
Low-medium bandwidth requirements (less than 1Gbps throughput): operational and administrative tasks, smart camera systems, video conferencing, remote working.
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Standard router complexity.
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Small-to-medium sites with up to 500 users.
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Lower network capacities.
Service hours8am to 6pm* local time. Mon to Fri (excl. public holidays).
*Support Hours are 8:30am to 5pm if you purchase the service from the TBTCs located in Braddon, 2612 (ACT), Wagga Wagga, 2650 (NSW), Pakenham, 3810 (VIC), Dandenong, 3175 (VIC), West Perth, 6005 (WA) or Bunbury, 6230 (WA) -
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Advanced Router Management
$200/mth per device
month-to-monthSizing guidelines
Good for businesses with any of the following:-
High bandwidth (1Gbps or higher throughput): large multimedia traffic, high resolution security camera systems, video conferencing, mobile and/or field teams.
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Advanced router complexity.
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Large sites with up to 500 users and more.
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High network capacities.
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Advanced IT services delivered to multiple locations.
Service hours8am to 6pm* local time. Mon to Fri (excl. public holidays).
*Support Hours are 8:30am to 5pm if you purchase the service from the TBTCs located in Braddon, 2612 (ACT), Wagga Wagga, 2650 (NSW), Pakenham, 3810 (VIC), Dandenong, 3175 (VIC), West Perth, 6005 (WA) or Bunbury, 6230 (WA) -
Switch and access point management plans
Get network device performance improvements, monitoring, and diagnostics beyond your business firewall to your end device through Switch Management, or wirelessly through Access Point Management. Already have a router? Buy either Switch Management and/or Access Point Management to meet your business needs.
Switch Management
$30/mth per device
An optimised network management service that runs diagnostics, improves performance, and creates custom access to your switch connected end devices.
Access Point Management
$30/mth per device
An optimised network management service that runs diagnostics, improves performance, and creates custom access to your Wi-Fi connected end devices.
Frequently asked questions
Network Device Management is a premium service designed to help you configure, manage, and report on your network devices. From troubleshooting tech issues to optimising your systems to best suit your business goals, Network Device Management acts akin to your own specialised IT department. Basically, we help manage your tech so you can focus on taking care of business.
To subscribe to Network Device Management, you must meet the following eligibility criteria.
- You must have an Australian Business Number (ABN) and be a Telstra business customer.
- The network device to be managed must pass a hardware assessment.
- You must need 1 – 10 network devices to be managed.
Yes, we can integrate and manage your network devices to help optimise performance.
Things you need to know
We may consider managing non-Telstra networks, as well non-Telstra sourced devices that pass our hardware assessment, on a case-by-case basis. Terms and conditions may apply. For more information, contact your Telstra Business Technology Centre.