Router Management Standard Advanced Add On: Basic Device Management - Standard
Monthly Charge

12 month term
Monthly Charge

$160 per managed device $200 per managed device $99
Monthly Charge

12 month term or casual month to month
Standard Pack Cost
Standard Pack Cost with Netflix
Minimum Term
Entertainment Pack
What's Included

Standard Router Management:

ITIL inspired pro-active Network Device Management for nominated small and medium capacity, standard complexity routers.  The router classification is predetermined by the router capability (lower than 1Gbps throughput, or able to deliver less than 1000 concurrent VPN tunnels).

Advanced Router Management:

ITIL inspired pro-active Network Device Management for nominated high capacity and high complexity routers.  The router classification is predetermined by the router capability (1Gbps or higher throughput, or able to deliver 1000 or more concurrent VPN tunnels).

Business Hours Support:

8:30AM to 5PM Monday to Friday (excluding public holidays at the relevant site).

Service Elements:

  • Remote management setup, configuration, & testing 
  • Monitoring & Alerting 
  • Service Ticket Management 
  • Incident Management 
  • Monthly Service Reporting 
  • Service Asset & Configuration Management 
  • Patch Management 
  • Service Improvement 
What's Not Included

Items not listed as included above or in the Service Description are not included in the Service Minimum Cost and will incur extra costs.

Examples of additional services and devices not included are:

  • Devices: The Service Minimum Cost does not include device supply and installation, cabling, or any other underlying device-specific licences, equipment or infrastructure unless explicitly specified in our agreement with you.
  • Work outside standard packages: Additional work, including out of hours work, are not included as part of the package Service Deliverables (to meet your specific requirements).
  • Site visit or non-Metro site visits: See Other Fees below. Before we perform any service outside standard included Service Deliverables for the management service, we will provide a quotation for the non-standard services for your confirmation.
Minimum Cost Standard Pack with Netflix

Includes set up costs (with Self Install Kit option)

 Casual month by month
Maximum Early Termination Charges (ETC)
Not applicable
Maximum Early Termination Charges (ETC)

12 month term
Maximum Early Termination Charges (ETC)

24 month term
Maximum Early Termination Charges (ETC)

Casual month to month
Devices
Allowances
Minimum Monthly Cost

Standard Router Management is $160 or Advanced Router Management is $200

Monthly Charge

Standard Advanced Add On: Basic Device Management - Standard
$160 per managed device $200 per managed device $99
What's Included?

Standard Router Management:

ITIL inspired pro-active Network Device Management for nominated small and medium capacity, standard complexity routers.  The router classification is predetermined by the router capability (lower than 1Gbps throughput, or able to deliver less than 1000 concurrent VPN tunnels).

Advanced Router Management:

ITIL inspired pro-active Network Device Management for nominated high capacity and high complexity routers.  The router classification is predetermined by the router capability (1Gbps or higher throughput, or able to deliver 1000 or more concurrent VPN tunnels).

Business Hours Support:

8:30AM to 5PM Monday to Friday (excluding public holidays at the relevant site).

Service Elements:

  • Remote management setup, configuration, & testing 
  • Monitoring & Alerting 
  • Service Ticket Management 
  • Incident Management 
  • Monthly Service Reporting 
  • Service Asset & Configuration Management 
  • Patch Management 
  • Service Improvement 
What's Not Included

Items not listed as included above or in the Service Description are not included in the Service Minimum Cost and will incur extra costs.

Examples of additional services and devices not included are:

  • Devices: The Service Minimum Cost does not include device supply and installation, cabling, or any other underlying device-specific licences, equipment or infrastructure unless explicitly specified in our agreement with you.
  • Work outside standard packages: Additional work, including out of hours work, are not included as part of the package Service Deliverables (to meet your specific requirements).
  • Site visit or non-Metro site visits: See Other Fees below. Before we perform any service outside standard included Service Deliverables for the management service, we will provide a quotation for the non-standard services for your confirmation.
Maximum Early Termination Charges (ETC)
Not applicable
Minimum Monthly Cost

Standard Router Management is $160 or Advanced Router Management is $200
Switch Management Standard Extended Hours Extended Hours
Monthly Charge

12 month term
Monthly Charge

$30 monthly per managed device $20 $20
Monthly Charge

12 month term or casual month to month
Standard Pack Cost
Standard Pack Cost with Netflix
Minimum Term
Entertainment Pack
What's Included

ITIL inspired, pro-active Network Device Management for nominated small and medium capacity, standard complexity network switches.

Business Support Hours (8:30AM to 5PM Monday to Friday, excluding public holidays at the relevant site).

Service Elements are as per Router Management.

 
What's Not Included
Minimum Cost Standard Pack with Netflix

Includes set up costs (with Self Install Kit option)

 Casual month by month
Maximum Early Termination Charges (ETC)
Not Applicable
Maximum Early Termination Charges (ETC)

12 month term
Maximum Early Termination Charges (ETC)

24 month term
Maximum Early Termination Charges (ETC)

Casual month to month
Devices
Allowances
Minimum Monthly Cost

Standard Switch Management is $30

Monthly Charge

Standard Extended Hours Extended Hours
$30 monthly per managed device $20 $20
What's Included?

ITIL inspired, pro-active Network Device Management for nominated small and medium capacity, standard complexity network switches.

Business Support Hours (8:30AM to 5PM Monday to Friday, excluding public holidays at the relevant site).

Service Elements are as per Router Management.

 
Maximum Early Termination Charges (ETC)
Not Applicable
Minimum Monthly Cost

Standard Extended Hours Extended Hours
Standard Switch Management is $30
Access Point Management Standard
Monthly Charge

12 month term
Monthly Charge

$30 monthly per device $10 $10
Monthly Charge

12 month term or casual month to month
Standard Pack Cost
Standard Pack Cost with Netflix
Minimum Term
Entertainment Pack
What's Included

ITIL inspired Network Device Management for nominated small and medium capacity, standard complexity network access points.

Business Support Hours (8:30AM to 5PM Monday to Friday, excluding public holidays at the relevant site).

Service Elements are as per Router Management.
What's Not Included
Minimum Cost Standard Pack with Netflix

Includes set up costs (with Self Install Kit option)

 Casual month by month
Maximum Early Termination Charges (ETC)
Not applicable
Maximum Early Termination Charges (ETC)

12 month term
Maximum Early Termination Charges (ETC)

24 month term
Maximum Early Termination Charges (ETC)

Casual month to month
Devices
Allowances
Minimum Monthly Cost

Standard Access Point Management is $30

Monthly Charge

Standard
$30 monthly per device $10 $10
What's Included?

ITIL inspired Network Device Management for nominated small and medium capacity, standard complexity network access points.

Business Support Hours (8:30AM to 5PM Monday to Friday, excluding public holidays at the relevant site).

Service Elements are as per Router Management.
Maximum Early Termination Charges (ETC)
Not applicable
Minimum Monthly Cost

Standard
Standard Access Point Management is $30

Information about the service

The Network Device Management service provides remote device management and support, internet connectivity monitoring and internet connectivity and device status alerting for your business networking infrastructure.  The service is delivered by approved Telstra partners and is suitable for use with remote management capable networking devices, such as current model, routers, switches and Wi-Fi access points.  The service also includes a service desk.

Eligibility

You are eligible to order this service if:

  • you are a Telstra business customer with an ABN; and
  • your network device was purchased from Telstra and passed a hardware assessment
  • you need ten or fewer network devices managed
  • your connectivity carrier must be Telstra
  • you meet Telstra's technical and other requirements, as updated from time to time

Information about pricing

Refer to the Plan Cost table. 12, 24 and 36 month contracts are available.

Call Out Fees

Onsite service is not included.  This is a remote service only.  Onsite service can be purchased separately.

Other Fees

Site visit: Price on application

Complex Service 

Outside Package inclusions: Price on Application

Other Information

Payment Options 

If eligible, you can select from the following payment options: 

  • Upfront Purchase: Charges will appear as a once off amount on the first Telstra bill you receive after successful installation.  You must pay this amount to us within our usual credit terms. 
  • TBS Repayment Option (TBSRO): Charges will be billed to you monthly.  These charges will be greater than if you paid upfront via the TBS Phone System outright purchase option.  You can choose to pay off your phone system over 3, 6, 9, 12, 24 or 36 months. 

Credit Assessment

Subject to credit assessment, your requested payment option may be rejected.  If so, you may be requested to pay some or all the fees as upfront purchase.

Billing

On the same day of each month you’ll be billed in advance for TBS Care and TBSRO (where applicable).

Bill Payment Charges

  • Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
  • Electronic payments – Free.
  • Payments made in person or by cheque – Extra $2.75 (some exemptions apply).
  • Paperless bills are free. A paper bill can be issued for $2.50 per copy sent (some exemptions apply).
  • Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

We're Here To Help

Please visit telstra.com/contact-us if you have questions about your offer, technical support, service or connection. Alternatively, you can call us on 13 2200 or 1800 808 981 (TTY).  To report technical issues while overseas, you can call our 24/7 International Roaming Helpdesk on +61 439 12 5109.

Complaints or Disputes

If you have a problem or complaint about your service, go to telstra.com/complaints where you’ll find full contact details and information about how to resolve it. 

Further investigation 

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information, visit tio.com.au/about-us/contact-us 

This is a summary only – the full legal terms for your service are contained in your agreement with Telstra, including Our Customer Terms which is available at telstra.com.au/customer-terms 

MOSB9214-17062024

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