Router Management Standard Advanced Add On: Basic Device Management - Standard
Monthly Charge

12 month term

Monthly Charge

$160 per managed device $200 per managed device $99
Monthly Charge

12 month term or casual month to month

Standard Pack Cost
Standard Pack Cost with Netflix
Minimum Term
Entertainment Pack
What's Included

Standard Router Management:

Information Technology Infrastructure Library ('ITIL')  inspired pro-active Network Device Management for nominated small and medium capacity, standard complexity routers. The router classification is predetermined by the router capability (lower than 1Gbps throughput, or able to deliver less than 1000 concurrent VPN tunnels).

Advanced Router Management:

ITIL inspired pro-active Network Device Management for nominated high capacity and high complexity routers.  The router classification is predetermined by the router capability (1Gbps or higher throughput, or able to deliver 1000 or more concurrent VPN tunnels).

Business Hours Support:

8:30AM to 5PM Monday to Friday 

(excluding public holidays at the relevant site)

Service Elements:

  • Remote management setup, configuration, & testing 
  • Monitoring & Alerting 
  • Proactive Service Desk 
  • Incident & Problem Management 
  • Monthly Service Reporting 
  • Service Asset & Configuration Management 
  • Patch Management 
  • Service Improvement
What's Not Included

Items not listed as included above or in the Service Description are not included in the Service Minimum Cost and will incur extra costs.

 

Examples of additional services and devices not included are:

  • Devices: The service minimum cost does not include device supply and installation, cabling, or any other underlying device-specific licences, equipment or infrastructure unless explicitly specified in our agreement with you. 
  • Work outside standard packages: Additional work, including out of hours work, are not included as part of the package Service Deliverables (to meet your specific requirements) 
  • Site visit or non-Metro site visits: See Other Fees below. Before we perform any service outside standard included Service Deliverables for the management service, we will provide a quotation for the non-standard services for your confirmation.
Minimum Cost Standard Pack with Netflix

Includes set up costs (with Self Install Kit option)

Casual month by month
Maximum Early Termination Charges (ETC)
Not applicable
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

Devices
Allowances
Minimum Monthly Cost

Standard Router Management is $160 or Advanced Router Management is $200

Monthly Charge

Standard Advanced Add On: Basic Device Management - Standard
$160 per managed device $200 per managed device $99
What's Included?

Standard Router Management:

Information Technology Infrastructure Library ('ITIL')  inspired pro-active Network Device Management for nominated small and medium capacity, standard complexity routers. The router classification is predetermined by the router capability (lower than 1Gbps throughput, or able to deliver less than 1000 concurrent VPN tunnels).

Advanced Router Management:

ITIL inspired pro-active Network Device Management for nominated high capacity and high complexity routers.  The router classification is predetermined by the router capability (1Gbps or higher throughput, or able to deliver 1000 or more concurrent VPN tunnels).

Business Hours Support:

8:30AM to 5PM Monday to Friday 

(excluding public holidays at the relevant site)

Service Elements:

  • Remote management setup, configuration, & testing 
  • Monitoring & Alerting 
  • Proactive Service Desk 
  • Incident & Problem Management 
  • Monthly Service Reporting 
  • Service Asset & Configuration Management 
  • Patch Management 
  • Service Improvement
What's Not Included

Items not listed as included above or in the Service Description are not included in the Service Minimum Cost and will incur extra costs.

 

Examples of additional services and devices not included are:

  • Devices: The service minimum cost does not include device supply and installation, cabling, or any other underlying device-specific licences, equipment or infrastructure unless explicitly specified in our agreement with you. 
  • Work outside standard packages: Additional work, including out of hours work, are not included as part of the package Service Deliverables (to meet your specific requirements) 
  • Site visit or non-Metro site visits: See Other Fees below. Before we perform any service outside standard included Service Deliverables for the management service, we will provide a quotation for the non-standard services for your confirmation.
Maximum Early Termination Charges (ETC)
Not applicable
Minimum Monthly Cost

Standard Router Management is $160 or Advanced Router Management is $200
Switch Management Standard Extended Hours Extended Hours
Monthly Charge

12 month term

Monthly Charge

$30 monthly per managed device $20 $20
Monthly Charge

12 month term or casual month to month

Standard Pack Cost
Standard Pack Cost with Netflix
Minimum Term
Entertainment Pack
What's Included

ITIL inspired, pro-active Network Device Management for nominated small and medium capacity, standard complexity network switches.

 
Business Hours Support is standard unless Extended Hours Support add-on is selected. 
Service Elements are as per Router Management.
 
What's Not Included
Minimum Cost Standard Pack with Netflix

Includes set up costs (with Self Install Kit option)

Casual month by month
Maximum Early Termination Charges (ETC)
Not Applicable
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

Devices
Allowances
Minimum Monthly Cost

Standard Switch Management is $30

Monthly Charge

Standard Extended Hours Extended Hours
$30 monthly per managed device $20 $20
What's Included?

ITIL inspired, pro-active Network Device Management for nominated small and medium capacity, standard complexity network switches.

 
Business Hours Support is standard unless Extended Hours Support add-on is selected. 
Service Elements are as per Router Management.
 
Maximum Early Termination Charges (ETC)
Not Applicable
Minimum Monthly Cost

Standard Extended Hours Extended Hours
Standard Switch Management is $30
Access Point Management Standard
Monthly Charge

12 month term

Monthly Charge

$30 monthly per device $10 $10
Monthly Charge

12 month term or casual month to month

Standard Pack Cost
Standard Pack Cost with Netflix
Minimum Term
Entertainment Pack
What's Included

ITIL inspired Network Device Management for nominated small and medium capacity, standard complexity network access points.

Business Hours Support is standard unless Extended Hours Support add-on is selected 

Service Elements are as per Router Management.

What's Not Included
Minimum Cost Standard Pack with Netflix

Includes set up costs (with Self Install Kit option)

Casual month by month
Maximum Early Termination Charges (ETC)
Not applicable
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

Devices
Allowances
Minimum Monthly Cost

Standard Access Point Management is $30

Monthly Charge

Standard
$30 monthly per device $10 $10
What's Included?

ITIL inspired Network Device Management for nominated small and medium capacity, standard complexity network access points.

Business Hours Support is standard unless Extended Hours Support add-on is selected 

Service Elements are as per Router Management.

Maximum Early Termination Charges (ETC)
Not applicable
Minimum Monthly Cost

Standard
Standard Access Point Management is $30
Add-On: Extended Hours Support Extended Hours support is only available at selected locations
Monthly Charge

12 month term

Monthly Charge

$55 monthly per managed device
Monthly Charge

12 month term or casual month to month

Standard Pack Cost
Standard Pack Cost with Netflix
Minimum Term
Entertainment Pack
What's Included

Extending Helpdesk support hours to 8:30AM to 8PM Monday to Friday + Saturday 9AM to 12PM (excluding public holidays at the relevant site) 

What's Not Included
Minimum Cost Standard Pack with Netflix

Includes set up costs (with Self Install Kit option)

Casual month by month
Maximum Early Termination Charges (ETC)
Not Applicable
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

Devices
Allowances
Minimum Monthly Cost

Standard Router Management + Extended Hours Support is $215 or Advanced Router Management + Extended Hours Support is $255; Standard Switch Management + Extended Hours Support is $85 or Standard Access Point Management + Extended Hours Support is $85

Monthly Charge

Extended Hours support is only available at selected locations
$55 monthly per managed device
What's Included?
Extended Hours support is only available at selected locations

Extending Helpdesk support hours to 8:30AM to 8PM Monday to Friday + Saturday 9AM to 12PM (excluding public holidays at the relevant site) 

Maximum Early Termination Charges (ETC)
Extended Hours support is only available at selected locations
Not Applicable
Minimum Monthly Cost

Extended Hours support is only available at selected locations
Standard Router Management + Extended Hours Support is $215 or Advanced Router Management + Extended Hours Support is $255; Standard Switch Management + Extended Hours Support is $85 or Standard Access Point Management + Extended Hours Support is $85

Information about the service

The Network Device Management service provides remote device management and support, internet connectivity monitoring and internet connectivity and device status alerting for your business networking infrastructure. 

The Service is delivered by approved Telstra Partners and is suitable for use with remote management capable networking devices, such as current model; routers, switches and Wi-Fi access points. The service also includes a service desk with various support options.

Eligibility

You are eligible to order this service if:

  • you are a Telstra business customer with an ABN; and
  • your network device was purchased from Telstra and passed a hardware assessment
  • you need ten or fewer network devices managed
  • your connectivity carrier must be Telstra
  • you meet Telstra's technical and other requirements, as updated from time to time
  • you agree that extended hours support is only available at certain locations.

Information about pricing

Refer to the Plan Cost table. 12, 24 and 36 month contracts are available.

Call out Fees

Onsite service is not included.  This is a remote service only.  Onsite service can be purchased separately.

Complex Service 

Outside Package inclusions: Price on Application

Bill Payment Charges

  • Paperless bills and electronic payments - Free
  • Payments made in person or by mail - Extra $1.00
  • Set up Email Bill at telstra.com/emailbill

Exemptions may apply. For details on other bill payment options, visit telstra.com/billpay.

Fair Use Policy

Use of this service is governed by a fair use policy, which deals with excessive use. For further details visit telstra.com.au/customer-terms/business-government

Understanding my bill

You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. Your first bill will be higher if you start your plan part way through a billing period.

If your account number is 13 characters long, or you only have a mobile service with us, you will be billed in advance. If you do not fit this criteria, you will be billed in arrears. 

Need help? We're here for you

Please visit telstra.com.au/contact-us us if you have questions about your offer, technical support, service or connection. Alternatively, you can call us on 13 22 00 or 1800 808 981 (TTY). To report technical issues while overseas, you can call our 24/7 International Roaming Helpdesk on +61 439 12 5109.

Complaints or disputes

If you have a problem or complaint about your service, go to telstra.com/complaints where you'll find full contact details and information about how to resolve it.

Further investigation

If you can't resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information, visit tio.com.au/about-us/contact-us

® are registered trademarks ™ are trademarks of Telstra Corporation Limited; ABN 33 051 775 556.

MOSB9214-Mon May 23 02:00:00 AEST 2022

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