Understand fees on payment methods
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Our billing and payment options
| How we provide your bill to you | Fee |
|---|---|
Paper bill (A4) |
$2.50 |
Email or online bill |
$0.00 |
Important: To make the switch to fee-free electronic payment, find out how to change to email billing.
| Payment options | Fee |
|---|---|
| Autopay | $0.00 |
PayPal |
$0.00 |
Direct debit from bank account, debit card or credit card |
$0.00 |
BPAY® and BPAY® View |
$0.00 |
Centrelink - Centrepay |
$0.00 |
Telstra Bill Assistance Program Certificates |
$0.00 |
By debit card or credit card via the Telstra website, the My Telstra app or over the phone |
Debit or credit card payment processing fee |
| In person at Australia Post | $2.75 |
In person at a Telstra store |
$2.75 + debit or credit card payment processing fee unless paying via EFTPOS (for supported cards) |
Learn more about the ways you can pay your bill.
If you pay with a debit or credit card, you may be charged a processing fee. You can avoid paying these fees by setting up a direct debit.
Important: Telstra's CRN changed on 8 October 2024. If you already have Centrepay deductions set up to pay your Telstra bills you don't need to do anything at this stage.
Applicable debit and credit card fees
| Debit or credit card | Fee |
|---|---|
VISA, Mastercard, American Express |
0.30% plus GST* |
*GST is calculated based on the taxable charges on the bill
Fee exemptions
Fee exemptions are available for:
- Concession card holders including pension, health care and Veterans’ Affairs.
- Those with a disability equipment requirement including braille or large print bill copies.
Frequently asked questions
A non-electronic payment fee is the fee we charge if you pay your bill at an Australia Post or Telstra store. The Fee for your last non-electronic payment includes GST and appears on your bill in the Account Charges & Credits section.
If you make multiple payments in a billing period, you will be charged once for each payment.
You may be exempt from these fees if you:
- Are registered for Telstra's Pensioner Discount or Disability Equipment Program or hold an Australian Government Health Care Card; or
- Use the Telstra Bill Assistance Program Certificate.
Note: You will need to provide us with the details of your Australian Government Pension or Health Care Card either over the phone or in-store if these details aren’t already registered with us.
A payment processing fee is the fee we charge if you pay your bill with a debit or credit card. The Payment processed includes GST and appears on your bill in the Account Charges & Credits section.
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