What are the fees and charges for my bills?
If you have a Telstra Upfront Mobile Plan, you will not be charged any late fees or payment processing fees.
For all other plans, we have a range of billing and payment options to suit you. See payment options and associated fees listed in the table below.
Payment options and associated fees
| How we provide your bill to you | Fee |
|---|---|
Paper bill (A4) (some exemptions may apply) |
$2.20 |
| Email or online bill | $0.00 |
Payment options
| Payment options | Fee |
|---|---|
| Direct debit from bank account, debit card or credit card | $0.00 |
| BPAY® and BPAY® View | $0.00 |
| Centrelink - Centrepay | $0.00 |
| Telstra Bill Assistance Program Certificates | $0.00 |
| By debit card or credit card via the Telstra website, My Telstra or over the phone | Debit or credit card payment processing fee |
| In person at an Australia Post or Telstra store | $2.50 + debit or credit card payment processing fee (if applicable) |
| By cheque through postal mail | $2.50 |
Important: If you pay with a debit or credit card, you may be charged a processing fee. You can avoid paying these fees by setting up a direct debit or by paying via PayPal.
Debit and credit card fees:
| Debit or credit card | Fee |
|---|---|
| VISA, Mastercard, American Express | 0.30% plus GST* |
| Diners Club | 1.67% plus GST* |
What is a non-electronic payment fee?
A non-electronic payment fee is the fee we charge if you pay your bill at an Australia Post or Telstra store. The fee for your last non-electronic payment includes GST and appears on your bill in the Account Charges & Credits section.
If you make multiple payments in a billing period, you will be charged once for each payment.
How do payment processing fees appear on my bill?
A payment processing fee is the fee we charge if you pay your bill with a debit or credit card. The payment processed includes GST and appears on your bill in the Account Charges & Credits section.
You will not be charged this fee if you require a braille bill or A3 paper bill copy.
Rather get in touch? Let's get you connected
Multilingual support
Speak to us in your preferred language. We've got you covered.
Contact us
We're here to listen and answer your questions.
Book a store appointment
Our in-store business experts can review your account and make sure you have the best solution for your business needs.