What are the fees and charges for my bills?
If you have a Telstra Upfront Mobile Plan, you will not be charged any late fees or payment processing fees.
For all other plans, we have a range of billing and payment options to suit you. See payment options and associated fees listed in the table below.
Payment options and associated fees
|How we provide your bill to you||Fee|
Paper bill (A4) (some exemptions may apply)
|Email or online bill||$0.00|
|Direct debit from bank account, debit card or credit card||$0.00|
|BPAY® and BPAY® View||$0.00|
|Centrelink - Centrepay||$0.00|
|Telstra Bill Assistance Program Certificates||$0.00|
|By debit card or credit card via the Telstra website, My Telstra or over the phone||Debit or credit card payment processing fee|
|In person at an Australia Post or Telstra store||
$2.50 + debit or credit card payment processing fee (if applicable)
|By cheque through postal mail||$2.50|
Important: If you pay with a debit or credit card, you may be charged a processing fee. You can avoid paying these fees by setting up a direct debit or by paying via PayPal.
Debit and credit card fees:
|Debit or credit card||Fee|
|VISA, Mastercard, American Express||0.30% plus GST*|
|Diners Club||1.67% plus GST*|
What is a non-electronic payment fee?
A non-electronic payment fee is the fee we charge if you pay your bill at an Australia Post or Telstra store. The fee for your last non-electronic payment includes GST and appears on your bill in the Account Charges & Credits section.
If you make multiple payments in a billing period, you will be charged once for each payment.
How do payment processing fees appear on my bill?
A payment processing fee is the fee we charge if you pay your bill with a debit or credit card. The payment processed includes GST and appears on your bill in the Account Charges & Credits section.
You will not be charged this fee if you require a braille bill or A3 paper bill copy.
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