What are the fees and charges for my bills?

If you have a Telstra Upfront Mobile Plan, you will not be charged any late fees or payment processing fees. 

For all other plans, we have a range of billing and payment options to suit you. See payment options and associated fees listed in the table below. 

Payment options and associated fees

How we provide your bill to you Fee

Paper bill (A4) (some exemptions may apply)

$2.50
Email or online bill $0.00 

 

Payment options

Payment options Fee
Direct debit from bank account, debit card or credit card $0.00
BPAY® and BPAY® View $0.00
Centrelink - Centrepay $0.00
Telstra Bill Assistance Program Certificates $0.00
By debit card or credit card via the Telstra website, My Telstra or over the phone Debit or credit card payment processing fee
In person at an Australia Post or Telstra store

$2.75 + debit or credit card payment processing fee (if applicable)

By cheque through postal mail $2.75
 
 

Learn more about the ways you can pay your bill.

Debit and credit card fees:

Debit or credit card Fee
VISA, Mastercard, American Express 0.30% plus GST*
 
*GST is calculated based on the taxable charges on the bill

What is a non-electronic payment fee?

A non-electronic payment fee is the fee we charge if you pay your bill at an Australia Post or Telstra store. The fee for your last non-electronic payment includes GST and appears on your bill in the Account Charges & Credits section.

If you make multiple payments in a billing period, you will be charged once for each payment.

How do payment processing fees appear on my bill?

A payment processing fee is the fee we charge if you pay your bill with a debit or credit card. The payment processed includes GST and appears on your bill in the Account Charges & Credits section.

You will not be charged this fee if you require a braille bill or A3 paper bill copy.

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