If you have a Telstra Upfront Mobile Plan, you will not be charged any late fees or payment processing fees.
For all other plans, we have a range of billing and payment options to suit you. See payment options and associated fees listed in the table below.
| How we provide your bill to you | Fee |
|---|---|
Paper bill (A4) (some exemptions may apply) |
$2.20 |
| Email or online bill | $0.00 |
Important: Starting 17 June, Paper bill fee will increase to $2.50. Make the switch to fee-free electronic billing, find out how to say goodbye to paper bills.
| Payment options | Fee |
|---|---|
| Direct debit from bank account, debit card or credit card | $0.00 |
| BPAY® and BPAY® View | $0.00 |
| Centrelink - Centrepay | $0.00 |
| Telstra Bill Assistance Program Certificates | $0.00 |
| By debit card or credit card via the Telstra website, My Telstra or over the phone | Debit or credit card payment processing fee |
| In person at an Australia Post or Telstra store | $2.50 + debit or credit card payment processing fee (if applicable) |
| By cheque through postal mail | $2.50 |
Important: Starting 17 June, fees for both cash payments at an Australia Post or Telstra Store and cheque payments will increase to $2.75.
If you pay with a debit/credit card, you may be charged a processing fee. You can avoid paying these fees by setting up a direct debit.
| Debit or credit card | Fee |
|---|---|
| VISA, Mastercard, American Express | 0.30% plus GST* |
A non-electronic payment fee is the fee we charge if you pay your bill at an Australia Post or Telstra store. The fee for your last non-electronic payment includes GST and appears on your bill in the Account Charges & Credits section.
If you make multiple payments in a billing period, you will be charged once for each payment.
A payment processing fee is the fee we charge if you pay your bill with a debit or credit card. The payment processed includes GST and appears on your bill in the Account Charges & Credits section.
You will not be charged this fee if you require a braille bill or A3 paper bill copy.
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