Flash

If you are eligible for a Flash offer, you could see the offer presented to you on your Telstra TV.

To redeem your eligible offer, you will be prompted to scan the QR code shown on the Offer screen with your mobile device (or follow the link provided in the instructions) to visit the My Offers portal.

Follow the 'How to sign up via Web' instructions above to redeem your eligible offer. 

Once you have redeemed the offer via web, sign in to the Flash app on your Telstra TV with your BINGE account details to start streaming. Data charges apply.

Your Flash subscription is month to month. If you cancel your subscription, you can continue to enjoy Flash until the end of your current billing month. If you cancel Flash from your Telstra Billing, you may not be able to select this billing payment method again if you reactivate your subscription.Please note, if you have signed up to Flash via the “Get 3 months on us” Telstra offer you are unable to cancel and re-join back up to the offer. If you cancel during the offer period, you can enjoy Flash until the end of your current billing month.

Cancelling my Flash subscription via web browser or Flash App

1. Sign into Flash via a web browser or you Flash App and select your Profile.
   •  Forgot your login details
2. Open menu and select My Account
3. Select Cancel Subscription in the Subscription & Billing section
4. Click I Agree
5. Fill out a short survey to let Flash know why you’re leaving
6. Confirm cancellation
7. A cancellation notification will be sent by Flash to the e-mail address linked to your Flash account

When you cancel your Flash subscription, you’ll still have access until the end of your current billing month. If you cancel during the first 3 months of the Telstra offer, you will forfeit any unused months of your offer.

Removing Flash from your Telstra bill via Web

To stop paying for your Flash subscription via your Telstra bill you can follow the steps below. You can do these steps even if you have forgotten your Flash account log-in details. If you cancel Flash from your Telstra Billing, you may not be able to select this billing payment method again if you reactivate your subscription.

Please note that cancelling this way only cancels your billing payment method via your Telstra bill, it does not cancel your subscription to Flash at the same time.

Once you have cancelled your payment method with Telstra, you will be contacted by Flash to update your payment method in order to continue to use your subscription. If you choose not to do this, your subscription will be cancelled, and you will lose access to Flash.

1. If you are using the web, go to the Telstra My Offers page.
2. Sign into My Telstra using your Telstra ID.
   • Forgot your Telstra ID details?
3. Once you’ve signed in, you’ll be in the My Offers section of My Telstra
4. Select Manage on your Flash offer
5. Select Cancel
6.  Confirm cancellation
   
   • Note: that by clicking Cancel, Telstra will no longer bill you for Flash as you have removed Telstra as you preferred method of payment for this subscription. This change will be reflected on your Telstra bill. Alternatively, you can change your payment method to credit card. 

Visit our Flash support page for more FAQs.

Flash offer

3 months Flash month to month subscription available to Telstra customers who are new to Flash with a consumer post-paid mobile or home internet plan. Must sign-up via Telstra My Offers. Flash monthly fees (currently $8/mth) apply after offer period ends unless you cancel. Cancel anytime, effective at the end of your monthly subscription period.

Billing

Not compatible with any other Flash offers. Not compatible with some third party billing platforms. One redemption per customer account. If you cancel, you cannot restart the offer. Requires internet and compatible device and sign up to Flash Terms of Service. Data charges apply.