Making payphones and Telstra Air free for all, and mobile emergency websites free for our customers
Why payphone calls are now free
As of August 2021, we’ve made payphone calls free all around Australia, so you can keep in touch with loved ones whenever you need to.
As bushfires around the country continue to take their toll, staying in touch with loved ones has become even more important. So, until further notice, we're making our payphone network around Australia free for all local, national and standard mobile calls. We're also allowing free use of the Telstra Air Wi-Fi network where payphones are equipped to offer this.
Given the scale of the emergency, we’ve made the decision to extend this across the country, allowing all Australians to keep in touch with family and friends. We also know how important it is to stay informed during this crisis. That’s why we’ll be making a number of key websites unmetered for Telstra mobile services. The following sites will not count towards consumer mobile data limits throughout January:
Check state and territory rural fire services for the latest information
- New South Wales Rural Fire Service
- Victorian Country Fire Association
- South Australian Country Fire Service
- Tasmania Fire Service
- Australian Capital Territory Emergency Services Agency
- Queensland Rural Fire Service
- Northern Territory Fire and Rescue Service
- Western Australia Department of Fire and Emergency Services
Contact government agencies for emergency response information
- Triple Zero
- New South Wales Emergency
- Victoria Emergency
- Western Australia Emergency
- Federal Government Disaster Assistance
Follow these other critical information websites
Our teams are continuing to work around the clock with emergency services to access infrastructure in order to get services back online. However, as I have said previously, this may take time given a lot of these areas are still inaccessible.
Again, I want to take this opportunity to commend our emergency services for their incredible work, and thank our Telstra technicians and staff on the ground in bushfire-affected areas for their tireless efforts to restore communications.