Change your plan to suit your business needs
Need to change your plan?
With Telstra, it’s easy. You can change your internet plan once a month, and scale up or down to suit your business needs.
What type of internet plan do you have?
We have two types of internet plan - Upfront and post-paid. If you’re not sure which you have, you can check your plan type in My Telstra. Or choose your change option below.
How to change a Non-Upfront plan
If you have a Core, Unlimited Standard, Standard Plus or Premium Mobile plan, you have a Non-Upfront plan.
To change your plan, select a plan that’s right for you.
How to change an Upfront plan
If you have a no lock-in month-to-month Basic, Essential or Premium Plan, you have an Upfront plan.
To change your plan, sign in to My Telstra.
Why choose us for nbn™?
A connection you can count on
With 24/7 nbn™ tech support and 4G mobile broadband backup, we’re here to help keep your business connected.
Network security
Our industry-leading cyber security measures help keep your personal info safe by seeking to block malicious content before it gets to you.
Call our local team
Get the help you need from a range of customer support centres, including calling our local team.
MOVING PREMISES
Change your address and your plan in one move
Moving premises? We’ll move your internet services to your new address and change your plan at the same time. It’s easy with Telstra.
Additional charges may apply for non-standard moves.
Information about your service
Service Availability
Services not available to all areas or premises.
nbn™ New Development Charge
In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.
Telstra Smart Modem 4
Mobile backup is available to premises in mobile coverage areas. Check coverage at telstra.com/coverage.
The mobile network backup service is uncapped and unshaped when there’s a fault. This means there is no limit on data allowance or speed, and it's included in the plan, so you don't have to worry about additional charges. Mobile coverage required. Backup available with eligible plans.
Medical security alarms, lift phones and fire indicator panels
If you have a medical alarm, lift phone or fire indicator panel, you need to register these services with nbn co by calling 1800 227 300. Medical alarms can also be registered online at nbn.com.au/medicalregister. It’s important to understand that registering these services won’t prevent them from being disconnected when moving to the nbn network. As well as registering, you must also contact your medical alarm, lift phone or fire indicator panel provider to arrange the transfer of these services to the nbn network.