We have two types of internet plan - Upfront and post-paid. If you’re not sure which you have, you can check your plan type in My Telstra. Or choose your change option below.
With 24/7 nbn™ tech support and 4G mobile broadband backup, we’re here to help keep your business connected.
Our industry-leading cyber security measures help keep your personal info safe by seeking to block malicious content before it gets to you.
Get a dedicated nbn connection manager when you sign up to a new nbn service or switch your business internet to Telstra from another provider.
Get the help you need from a range of customer support centres, including calling our local team.
Moving premises? We’ll move your internet services to your new address and change your plan at the same time. It’s easy with Telstra.
Additional charges may apply for non-standard moves.
Services not available to all areas or premises.
In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If you’re in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you. Once you are connected to nbn fibre, you won’t be able to move to our copper network. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.
Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed.
If you have a medical alarm, lift phone or fire indicator panel, you need to register these services with nbn co by calling 1800 227 300. Medical alarms can also be registered online at nbn.com.au/medicalregister. It’s important to understand that registering these services won’t prevent them from being disconnected when moving to the nbn network. As well as registering, you must also contact your medical alarm, lift phone or fire indicator panel provider to arrange the transfer of these services to the nbn network.