Satellite Voice (Powered by Starlink)

If you want your name, address or phone number printed in the White Pages or any other Telstra directory product, you can ask for a listed number.

Service not available to all areas, site addresses or customers. The type of service offered may need further qualification checks to determine what’s available at your location. You’ll be notified if this happens and if you're not satisfied you can cancel your order free of charge. Small business customers must have no more than 5 employees in order to receive this service.

You are prohibited from installing or using a kit on a moving vehicle or vessel (e.g., cars, vans, RVs, boats) or aircraft or anywhere other than the home or business premises which the service is registered at. 

We provide Standard Services using different technologies. We may change the technology that we use to provide your service from time to time. You must provide all reasonable assistance to implement the change. We will let you know before we make this kind of change, unless the change will benefit you or have a neutral impact on you and we do not require your assistance to implement the change.

Once you receive your Starlink Kit and Telstra Smart Modem, you will be able to access your service. If you require professional installation, we aim to promptly connect your Satellite Voice within timeframes consistent with the CSG Standard. These timeframes are determined by your location and the availability of telecommunications infrastructure.

You must provide us with accurate and current information about your service. If you are planning to move, contact us to discuss transferring your plan to your new address.

To check your usage for your voice service or manage your account and services, register and login to My Account at telstra.com/myaccount or get the My Telstra app.

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

You must comply with Starlink’s Acceptable Use Policy (as amended from time to time) located at tel.st/starlink-use.

Available for diagnosed, life-threatening medical conditions where access to a Home Phone service is essential. Connection will occur within 24 hours for urban and rural areas, or 48 hours for remote areas.

This service includes professional installation of your Telstra Smart Modem, battery backup power supply or a Priority Assistance Handset if you have opted for one, and your wifi devices. Not available on nbn Fixed Wireless or Telstra 4G Fixed Wireless.

You can find the Communications Alliance Broadband Education Package, a guide to help consumers understand broadband technologies, at this link: https://www.commsalliance.com.au/BEP

If you have a back to base security alarm or a medi-alert, you will need to check with the manufacturer to make sure it is compatible. You will not be able to use your service in a power failure (including emergency calls) including any back to base alarm or medi alert functionality.

Yes, you can cancel your plan at any time by calling us on 13 22 00, messaging us or visiting a Telstra store. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid and you'll need to pay out any remaining hardware or accessories in full when you cancel. 

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). If we change your plan or move you to a new plan and we reasonably consider that change or move has more than a minor detrimental impact on you:

• We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.
• If you don’t like the changes or the new plan, you can cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your hardware, accessories or services in full.

When you start your plan, you will be charged for the first month when you place your order. 

You make an initial payment when you order this plan. The minimum monthly plan charge (see above table) is charged in on the same day each month when you service is connected. You can view your upcoming payment dates in the My Telstra app.

You’ll need to pay for this plan via AutoPay from a credit or debit card (Visa, MasterCard or American Express) or a bank account. See our direct debit terms for more details.

If you already have an existing Service(s) which you pay for using AutoPay, when you add another Service, your first monthly payment for the new Service will start on your upcoming AutoPay monthly payment date for your existing Service, after your new Service has been connected.

If you have an existing Service(s) for which you receive a bill, when you add another Service, your first monthly payment for the new Service will start on the first day of your billing cycle for your existing Service, after your new Service has been connected.

If you have a valid and eligible concession card, you can apply to receive a monthly discount on your plan. See telstra.com/concessionoffers for more details.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms