Personal Details
Diagnosis
Troubleshooting
Resolution
Fix service issues by running automated checks on your account and connection
Login to make your troubleshooting experience faster and more effective
Telstra account
Login to fix your service issues. If you can’t resolve it online, call us and we’ll prioritise your call
Skip log in for general troubleshooting
Select your Telstra service
Please select the service that you would like help with
Select your Telstra service
Telstra service
ADSL
Cable
NBN
Unsupported service
Unfortunately we cannot provide troubleshooting support for the service you have selected. Try one of our other support options below.
Contact us online
Chat with us on Facebook at Telstra 24x7
Talk to us on Twitter @Telstra
Call us
All enquiries (within Australia) 13 39 33
How can we help?
load1
We'll start by logging into your Telstra account