Voice2Text (V2T)
Be more efficient with Telstra's Voice2Text service, which automatically converts compatible voice messages to text and sends them straight to your mobile as an SMS.
Features and benefits
- Time-saving – SMS message notifications save you from dialling 101 to access your voice messages
- Efficient – Save important messages and phone numbers directly to your mobile phone. Messages are attached to the caller’s number for easy access to call or text back
- Convenient – Read messages discreetly in meetings or at noisy locations
- Flexible – Retain the ability to dial 101 to listen to your voice messages.
| Standard charges (per service) | Usage guide (Voice messages per month) | ||
|---|---|---|---|
| Low < 12 | Medium 13 - 37 | High > 38 | |
| Monthly access fee | $5 | $10 | $15 |
| Monthly included Voice2Text message allowance | 0 | 25 | 500 |
| Excess usage rate (per Voice2Text message) | 40c | ||
To activate Voice2text on your device call 13 22 00
Things you need to know
Voice2Text is charged in addition to standard MessageBank® costs
You will be charged for all converted and partially converted messages i.e. you are charged for 1 message despite its length (up to 3 linked SMS messages) including long messages and notifications of non-converted messages. Charging takes place when the message is converted, whether or not the text is delivered or received.
Voice2Text replaces any other voicemail or messaging service you may have other than MessageBank. Voice2Text when activated will replace MessageBank standard 101 notifications. Not available to MessageBank Plus customers.
The $5 & $10 Voice2Text Plans are not available to 2G services if your account has been migrated across to our new billing and customer care systems and has a 13-digit Telstra account number. 3G services can select from the $5, $10 or $15 Voice2Text Plans.
You can check your Telstra account number on the top right hand corner of your Telstra bill.
We can't guarantee that the message will be correctly translated and we are not responsible for the content of the message.
On average it should take around 3.5 minutes for text message notification to be received but in some instances it can take up to 20 minutes.
Unused message allowances expire monthly.
| 14 days |
| 60 x 5 min messages |