The impact of Adaptive Mobility on employee experience

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COVID has had a profound impact with businesses forced to shift priorities and lean on enhanced digital capabilities to accommodate lockdown orders and more people working remotely.

According to Gartner, 69 per cent of boards responded to COVID-19 with digital business acceleration, with an estimated 43 per cent of staff currently working from home.[1] This shows no sign of slowing down, with 52 per cent of businesses expecting an increase in their staff working from home in 2021.[2]

As organisations permanently move into more ‘hybrid’ workforce arrangements, they’ll need to rethink how they employ enterprise mobility solutions as agility and flexibility become even greater priorities. This will be important for bridging the gap between both in-office and remote working employees.

That’s why Telstra has transformed how it offers mobility solutions to its customers with what we call Adaptive Mobility.

How Adaptive Mobility can drive real business results

A comprehensive plan for the procurement, management and deployment of devices that meet employee needs, while ensuring connectivity and security can be a huge differentiator for business. By reducing unnecessary admin, businesses can relieve pressure on IT teams who already have enough on their plates.

It also reduces risk tremendously. Think about the many organisations grappling with shadow IT and issues related to BYO devices (which worsened over the pandemic). Using a comprehensive mobility plan, organisations can ensure that employees only have access to the apps they need, whilst also rolling out updates across their fleet automatically.

Mobility needs to work for your business and employees, although finding the best path forward can be unnecessarily complicated and difficult.

Your step-by-step guide to managed mobility success

Managing a fleet of modern smart devices isn’t a simple endeavour. The vast range of endpoint variants, operating systems, and customer data creates complexity for businesses to manage, deploy, and secure.

Bringing the right partner on board and utilising the best support through a managed mobility solution can alleviate these pain points. Working with an expert partner, organisations can focus on their key priorities while handing over responsibility for the management of their mobility solutions.

At Telstra, we take a step-by-step process to getting your mobility solutions up and running, which includes:

Step 1: Initiation and planning – The first step is the most important.  We’ll work with your team to define what the vision is for the project, what the end-user experience target is, and what our approach will be to get there, while defining a strategy to proactively mitigate security risks at all stages.

Step 2: Design – Our solution architects produce the documentation required for the solution to be built and run design workshops to dive deep into your end-user requirements.

Step 3: Build - Our engineers have decades of experience helping Australia’s most forward-thinking companies deliver their mobility solutions. This is where we will build the solution defined in our design.

Step 4: Testing – Testing is fundamental to success. We’ll complete platform testing to make sure everything is operating as expected, while also testing the integration of new and legacy hardware and software.

Step 5: Transition – At this stage, we help you plan the rollout of your mobility strategy, running workshops to develop a support model that will manage the transition, while also agreeing on how we’ll provide additional support going forward.

Step 6: Management - Finally, our management teams will monitor and manage your services and devices. You’ll have access to help desks to support your end users, and we’ll deliver platform and licensing management requirements to agreed service levels.

Using these six steps, organisations can develop a comprehensive plan for mobility that will empower your organisation to remain agile in the ‘new normal’. It’s clear that hybrid ways of working will remain dominant this year and organisations will need to match the upcoming uncertainty with a new breed of mobility deployments that are fast, agile, secure and reliable.


[1] Gartner, CIO Survey, 2021. Retrieved from:

[2] Gartner, CIO Survey, 2021. Retrieved from: