Covid-19 changed the way that we operate, escalating the move to remote working, the uptake of Artificial Intelligence and Machine Learning, and the shift to cloud-first platforms and digital first channels.
The technology evolution has spurred a need for a larger ‘digital transformation’ across Australian organisations.

We surveyed 140 Australian businesses to understand how the technology evolution has shaped EX, CX and UX and why adopting a ‘total experience’ (TX) approach is key to sustaining a competitive advantage.

This paper takes a deeper look at the areas of Unified Communications, Contact Centres, AI and Machine Learning to understand how the technology revolution is powering employee and customer satisfaction.

Download this whitepaper to learn:

• The key drivers for workplace transformation
• The role UC&C is playing in workplace transformation and what businesses expect of their UC&C technology
• How organisations are managing the integration of multi-vendor UC&CC solutions
• How AI and ML are being used to provide more personalised service, and helping to address staff/skill shortages
• How and why organisations are using managed and professional services to help with integrations, roadmaps and more.