Telstra Upfront Mobile Plans

You may bring your own compatible device with this plan, or may purchase an eligible device with this plan, payable outright or over 12, 24 or 36 interest-free monthly payments. Some devices may not have a 36 month repayment option.

See telstra.com/device  for more information on compatible devices. If you cancel your device payment contract early, you must pay any remaining device repayments in full.

If you exceed your included data allowance, your speed will be capped at 1.5Mbps, and slowed further in busy periods. This means it is not suitable for HD video or high speed applications and means that some webpages, videos, social media content and files may take longer to load, but you can still stream video in standard definition, listen to music, browse the web and access social media, even if the experience is slower sometimes. Heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods.

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. 

You receive SMS and/or email alerts in near real-time when you reach 50%, 85% and 100% of your Data allowance. To check your usage, install the My Telstra app on your smartphone or tablet.

Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination. For 5G coverage information, see telstra.com/coverage

You're eligible to add on up to 5 Bundle Plans if you’re on an Essential or Premium Mobile plan. If you cancel or change your Essential or Premium Mobile plan you will no longer be eligible for Bundle Plans and existing Mobile Bundle Plans or Data Bundle Plans will be moved to an in-market plan. We’ll be in touch to let you know about these changes.

Our mobile and data plans include an annual price review and may increase in line with CPI in July each year. CPI measures household inflation and is released by the Australian Bureau of Statistics. We'll use the CPI for full year to March quarter and any increase will be rounded to the nearest dollar and occurs within your July billing cycle. We'll let you know before any changes take effect. 

When you start your plan, you will be charged for the first month when you place your order. If you purchase a phone, tablet or mobile broadband device on repayment, you will also be charged for the first month when you place your order. If you've been invited to receive a bill for this plan, you'll be charged on your next bill.

You make an initial payment when you order this plan. If you've been invited to receive a bill for this plan, you'll be charged on your next bill. The minimum monthly plan charge (see above table) is charged in advance, on the same day each month. You can view your upcoming payment dates in the My Telstra app. 

If you already have an existing Service(s) which you pay for using AutoPay, when you add another Service, your first monthly payment for the new Service will start on your upcoming AutoPay monthly payment date for your existing Service, after your new Service has been connected.

If you have an existing Service(s) for which you receive a bill, when you add another Service, your first monthly payment for the new Service will start on the first day of your billing cycle for your existing Service, after your new Service has been connected.

Autopay

You'll pay for your plan by automatic deduction from your credit or debit card (Visa, Mastercard or American Express) or a bank account. See our Direct Debit Payment Terms for more details.

Telstra Bill

If you've been invited to receive a bill for your plan, you'll need to pay the bill amount online or over the phone using an eligible credit or debit card or via BPAY or in person at Australia Post. Part payments are accepted once your Telstra Bill has been issued (minimum payment is $1). Overpayments and any other payment methods not mentioned above are not accepted.

Yes, you can cancel your plan at any time by calling us on 13 22 00, messaging us or visiting a Telstra store. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid and you'll need to pay out any remaining devices or accessories in full when you cancel. 

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). If we change your plan or move you to a new plan and we reasonably consider that change or move has more than a minor detrimental impact on you:

a)       We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.

b)       If you don’t like the changes or the new plan, you can cancel your plan. If you cancel your plan, you’ll need to pay out the remaining cost of your devices, accessories or services in full.

You're eligible for the Telstra Plus upgrade if you are an existing Telstra Plus member or sign up to Telstra Plus and are on an Essential or Premium Mobile plan.  Telstra Plus Tier Upgrade will be applied within 30 days and will apply for a year aligned to membership date. Once you reach the anniversary of the relevant membership year, we'll let you know that this offer is ending and you'll be moved to the relevant tier based on your previous years spend.

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your  service.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

For more information specific to your new Upfront Mobile Plan, visit telstra.com/upfrontplansupport

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com.au/customer-terms/home-family#upfront-plans