DocuSign is a Business App. DocuSign Not For Profit (NFP) is a family of DocuSign plans and add ons available to registered charities and Not For Profit organisations with a valid ACNC ABN. DocuSign is an electronic signature and document management solution. It allows users to automate the signing process for faster turnarounds, lower transaction costs, and superior document security.

The Telstra Apps Marketplace is a web-based marketplace that enables you to purchase and manage various software applications that we make available from time to time. You need an internet connection to access the Telstra Apps Marketplace. To start using the Telstra Apps Marketplace, visit marketplace.telstra.com and create an account. You may need to meet minimum system requirements to use certain applications available on the marketplace, which will be set out on marketplace.telstra.com and Our Customer Terms. You’re responsible for ensuring that you meet these requirements.

A list of all currently supported browsers and operating systems can be found on telstra.com/docusign

• Free Concierge service to help you get started. 
• Electronic document signing using one of the predefined signature styles or by uploading your own standard signature. 
• 100 envelopes for each licence that you activate. These envelopes pool at an account level and can be used by any eligible user on the same account. 
• Access to the application via a compatible desktop browser or via a compatible Android, iOS or Windows tablet or smart phone. 
• Bank class security features and encryption technology. 
• Ability to send documents out in 12 different languages and sign documents in 43 different languages.
• Automated work-flows 
• Customisation options 

To access DocuSign, each user will need to download the applicable DocuSign app from their Compatible Device’s application store. Data download charges may apply. In order to integrate DocuSign with back-end systems, you may need to make changes to your system set-up. You are responsible for this. If you require system integration, before purchasing licences for DocuSign, please contact us to discuss your specific business needs. 

12, 24 or 36-month terms for listed plans, pre-paid in advance. At the end of your 12, 24 or 36-month term, your listed plan will automatically renew for the same term and at the same price. If you do not want your plan to renew, you must cancel by advising Telstra at least 14 days before the end of the term. Add Ons automatically suspend for 14 days at end of their listed term which, if you have still not renewed your subscription, will be canceled. 

All new DocuSign Not For Profit (NFP) subscribers will be entitled to receive a 30-day free trial. At the end of the 30-day free trial your plan will expire and you will need to choose a paid subscription plan instead. If you do not choose a paid subscription plan, your service will be automatically suspended for 14 days after which, if you have still not opted into a paid subscription plan, your licences will be cancelled and any documents or templates that you had stored in DocuSign will be deleted. There is a maximum of 10 users permitted on the 30-day free trial.

Add Ons are for the term listed in the tables below. For Add Ons for multiple years, they can only be purchased for the corresponding listed Plan term.

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If you terminate your 12, 24 or 36-month term before your chosen plan has expired Early Termination Charges will apply. Canceling Plans before renewal: You can cancel your plan 14 days before the end of the term through your Telstra Apps Marketplace account, by calling Customer Care on 1800 878 483 or contacting your Client Manager (if you are account managed).

You can manage your Telstra Apps Marketplace applications online at marketplace.telstra.com

The pricing in this Critical Information Summary is for a full billing cycle but your first bill may include pro-rata charges for part of the month if you started or changed your plan partway through a billing period – refer to the ‘Important information about your first bill’ section below for more information.

You’ll find more information at telstra.com/business. If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 1800 808 981 (TTY).

If you need to make a complaint you can:

• call 13 2000 and say “complaint”

• call your Client Executive if you have one

• visit telstra.com/business/complaints

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us