DocuSign is a Business App. Business Apps are a range of applications designed to increase business productivity and can be accessed on compatible tablet and mobile devices with an internet connection (Compatible Devices). 

DocuSign Advanced is a family of plans and add ons that enable the building of a customised and connected solution for the DocuSign application – an electronic signature and document management solution that allows users to automate the signing process for faster turnarounds, lower transaction costs and improved document security and tracking. DocuSign Advanced includes additional features, support and customisation to cater for mid-tier business and Enterprise customers.

You can purchase Business App licences from the Telstra Apps Marketplace marketplace.telstra.com

The Telstra Apps Marketplace is a web-based marketplace that enables you to purchase and manage various software applications that we make available from time to time. You need an internet connection to access the Telstra Apps Marketplace. To start using the Telstra Apps Marketplace, visit marketplace.telstra.com and create an account

A list of all currently supported browsers and operating systems can be found on telstra.com/docusign

You need to meet minimum system requirements to use certain applications available on the marketplace, which will be set out on marketplace.telstra.com and Our Customer Terms. You’re responsible for ensuring that you meet these requirements.

• Free Concierge service to help you get started.
• Electronic document signing using one of the predefined signature styles or by uploading your own standard signature.
• 100 envelopes for each per seat licence that you activate.
• These envelopes pool at an account level and can be used by any eligible user on the same account.
• Access to the application via a compatible desktop browser or via a compatible Android, iOS or Windows tablet or smartphone.
• Bank class security features and encryption technology.
• Ability to send documents out in 12 different languages and sign documents in 43 different languages.
• Automated workflows
• Customisation options
• Connectors that allow you to integrate DocuSign with your existing processes and applications.

To access DocuSign, each user will need to download the applicable DocuSign app from their Compatible Device’s application store. Data download charges may apply.

In order to integrate DocuSign with back-end systems, you may need to make changes to your system set-up.  You are responsible for this. If you require system integration, before purchasing licences for DocuSign, please contact us to discuss your specific business needs.

Each licence enables one user to initiate the signing of documents via DocuSign. If you have additional users that will be using DocuSign, you will need to purchase additional user licences.

A DocuSign Advanced plan needs to be manually provisioned which may take up to 48 hours. You must also request us to transfer your data and templates to move from a trial to a new plan or between plans. This too is manually provisioned and may take up to 48 hours to complete.

12, 24 or 36-month terms for listed plans, paid annually in advance. At the end of your 12, 24 or 36-month term, your listed plan will automatically renew for the same term and at the same price.

If you do not want your plan to renew, you must cancel by advising Telstra at least 14 days before the end of the term. Add Ons automatically suspend for 14 days at end of their listed term which, if you have still not renewed your subscription, will be cancelled.

The minimum amount that you will pay over your licence term for two DocuSign licences is set out in the table below.

The minimum amount that you will pay over your licence term for 500 Envelopes on a DocuSign Per Envelope license is set out below.

Early Termination Charges (ETCs) for your subscription are calculated as 100% of the fee for the number of remaining months in your subscription term.

You can manage your Telstra Apps Marketplace applications online at marketplace.telstra.com

The figures in this Critical Information Summary are for a full billing cycle but your first bill may include pro-rata charges for part of the month if you purchased user licences or cancelled user licences part way through a billing period.

You’ll find more information at telstra.com/business

If you have questions about your bill, technical support service or connection, please call us on 13 2000 or our Disability Enquiry Hotline on 1800 068 424 (voice) and 133 677 (TTY).

If you have a problem or complaint about your service you can:

• Call 13 2000 and say “complaint” 
• Call your Telstra Account Representative if you have one
• Visit telstra.com.au/business-enterprise/contact-us/make-a-complaint

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman. For full contact information go online at tio.com.au/about-us /contact-us

This is a summary only – the full legal terms for this plan are contained in your agreement with Telstra including Our Customer Terms, which is available at telstra.com/docusignadvancedterms