Information about the service
Your Plan is for a post-paid mobile phone service. You’ll get access to our network, a mobile phone number, be able to make and receive calls, send and receive messages, and access mobile data.
To take up this plan you need to have a Telstra Business All-4-Biz Mach IV Plan V2; these plans are available with a minimum monthly commitment of $500, $1,000, $1,500, $2,000, $2,500, $3,000, $4,000, $5,000, $6,000, $8,000, $10,000, $15,000, $20,000, $25,000, $30,000, $35,000, $40,000, $45,000, $50,000, $55,000 and $60,000.
You’ll need to bring your own Next G® or 4G compatible handset to take up this plan or buy a compatible handset outright. Handsets that only operate on the 2100MHz network are not compatible with our Next G® network and can’t access data services (to find out more, visit telstra.com/3g2100info).
To make sure your compatible handset is set up to get the most from our Next G® or 4G network, visit configure.telstra.com.au
Your plan isn’t eligible for a Mobile Repayment Option or an Accessory Repayment Option.
- Minimum term
Casual. There is no fixed or minimum term.
- Your monthly call and data allowance
Your plan doesn’t include a Monthly Call Allowance or a Monthly Data Allowance.
Information about pricing
- Your minimum monthly charge
$10 – you have to pay us extra for your usage each month.
- Bill payment charges
- Paperless bills and electronic payments – Free
- Paper bills – $2.20/mth
- Payments made in person or by mail – Extra $1.00
- Set up Email Bill at telstra.com/emailbill
- Call, SMS and MMS charges in Australia
The main charges used to calculate your usage depend on which All-4-Biz Mach IV Plan you have. These charges are set out in your agreement with us for your All-4-Biz plan.
The main charges you’ll pay for your usage if you connected your plan to an All-4-Biz Mach IV Plan with a $500 or $1,000 minimum monthly commitment are:
- national voice and video calls – 28¢ per 30 second block, charged per second
- national SMS – 25¢ per message per recipient
- national MMS – 50¢ per message per recipient
- MessageBank diversion in Australia – 6¢ per 30 second block, charged per second
- MessageBank retrieval in Australia – 14¢ per 30 second block, charged per second.
It will cost $1.12 to make a standard 2 minute national mobile call if you connected this plan to an All-4-Biz Mach IV with a $500 or $1,000 minimum monthly commitment.
- Data charges in Australia
Data charges are based on how much data you use accessing email and mobile internet on your Next G® or 4G compatible handset. If you’re not sure how much data you might need, you can go to the Data Usage Calculator at telstra.com.au/postpaid-data-calculator
If you use more than your Monthly Data Allowance, you will be charged an additional 10¢ per MB.
- Early Termination Charge
If you take up a 24 month plan and cancel your plan or move to another plan (except an All-4-Biz Mach IV Mobile Plan with a higher monthly charge) before the end of your minimum term, you will need to pay us an Early Termination Charge (ETC). The ETC decreases by equal instalments each month you stay on the plan. Your maximum ETC at the start of your plan is $864. You also need to pay any remaining MRO or ARO repayments.
There’s no ETC if you take up a casual plan.
- SMS pack
For an additional $15 per month you can take up a casual month-to-month SMS Pack, which allows you to send unlimited standard SMS to Australian mobile numbers while in Australia. You can cancel your SMS pack at any time.
- Calls, SMS and MMS to international numbers
Your plan doesn’t include an allowance for calls, SMS or MMS to international numbers, so you’ll be charged for making these. Here are the main charges that apply:
- calls to international numbers – for call rates to overseas, see telstra.com
- SMS to international numbers – 50¢ per message per recipient
- MMS to international numbers – 75¢ per message per recipient.
- Early Termination Charge
You can cancel at any time – there’s no Early Termination Charge.
On the same day of each month you’ll be billed in advance for the minimum monthly charge, as well as for use during the month.
When you first start a plan or change your plan part way through a billing period, your first bill will include a proportion of your minimum monthly charge based on the number of days left in the billing period, plus the next month’s full minimum monthly charge in advance.
To opt into receiving paperless billing visit telstra.com/emailbill to request an email bill and/or set up direct debit. For more information on other bill payment options, go to telstra.com/billpay
- How can I monitor and manage my usage?
You'll receive SMS alerts in real-time when you reach 50%, 85% and 100% of your Monthly Data allowance. We’ll also send you an alert if Extra Data is added to your service. To check your usage:
- login to My Account at telstra.com/myaccount
- use My Plan Manager by going to telstra.com/mpm on your mobile’s browser (select the ‘My’ tab to view details)
- use the Telstra 24x7® App on your iPhone and Android phone (available at telstra.com/business/app)
- check the mobile data usage meter at telstra.com.au/my-data-usage
Find out more at telstra.com/myusage
- Using your service overseas
The cost of using your service overseas is higher than in Australia. Your monthly plan allowance does not include use while you’re overseas, so you will be charged separately for this usage. Here are the main charges that apply:
- calls and SMS while overseas – for call and SMS rates, see telstra.com/business/overseas
- data while overseas – $3 per MB (charged per KB or part thereof).
Before you travel overseas
- For information about using your service overseas and other tips to help you stay in control of your costs, visit telstra.com/business/overseas
- For information on how to monitor your usage and register for these tools, visit telstra.com/business/manageirusage
- If you would like to de-activate international roaming, please call us on 13 2000.
For help with technical issues while overseas, you can call our 24/7 International Roaming Helpdesk free of charge from a Telstra mobile on +61 439 12 5109.
- Need help? We're here for you.
Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.
If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.
This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.
^ This service is only available for customers with an 11-digit account number. It excludes customers with a 13-digit account number beginning with 2000.
® are registered trade marks and ™ are trade marks of Telstra Corporation Limited ABN 33 051 775 556.
MOSB2713-Tue Mar 05 00:00:00 AEDT 2019