Plans Microsoft® Exchange Online (Plan 1) Microsoft® Exchange Online (Plan 2) Microsoft® Exchange Online Archiving
Monthly Charge

Minimum Monthly Charge

Annual Price Review
Business Demand Data
Monthly Data Allowance
Network Access
Plan Speeds
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Roaming Data Allowance

For use while overseas

What's Included
What's Not Included
Excess Data Charge
Eligible Roaming Destinations
Maximum Early Termination Charges (ETC)
Charge per user/per month

(inc GST)

$6.05 $12.10 $4.50

Charge per user/per month

(inc GST)

Microsoft® Exchange Online (Plan 1) Microsoft® Exchange Online (Plan 2) Microsoft® Exchange Online Archiving
$6.05 $12.10 $4.50

Information about the service

Your plan is for a Microsoft® Exchange Online Archiving Application, which is available through the Telstra Apps Marketplace. The Microsoft Exchange Online Archiving application is a hosted archiving solution for organisations that have deployed Exchange Server 2010 on-premises. You need to take up a user licence for each user of the application (User SL).

Minimum Requirements

To qualify for Microsoft Exchange Online Archiving you are required to have a valid ABN/ACN or ARBN

You need to take up a user licence for each user of the application (User SL).

You need an internet connection to access the Telstra Apps Marketplace. To start using the Telstra Apps Marketplace, visit and create an account.

You may need to meet minimum system requirements to use certain applications available on the marketplace, which will be set out on and Our Customer Terms

You’re responsible for ensuring that you meet these requirements.

Telstra Apps Marketplace

The Telstra Apps Marketplace is a web-based marketplace that enables you to purchase and manage various software applications that we make available from time to time.

Minimum Term

Casual. There is no fixed or minimum term but you need to give us 30 days notice to cancel your Microsoft Exchange Online Archiving application.

What's Included?

The Microsoft Exchange Online Archiving application includes the following features:

  • unlimited storage in a cloud-based personal archive for each user for which you maintain a Microsoft Exchange Online Archiving User SL;
  • access to retention policies that can be applied to specific folders in users’ inboxes; 
  • multi-mailbox search functionality; and 
  • archive delegate access functionality. 

It also includes:

Personal Archive – a specialised mailbox that appears alongside the user’s primary mailbox folder incompatible versions of Microsoft Office Outlook and Microsoft Office Web App.

A personal archive can only be used for the storage of messaging data. Data protection and security features – deleted item recovery for up to 14 days from the time of deletion, deleted user mailbox recovery for up to 30 days from the time of deletion and continuous intrusion monitoring and detection to help notify you of connection attempts that are suspicious.

Users can connect their archive mailboxes from the following compatible platforms:

  • Microsoft Outlook 2013 
  • Microsoft Outlook® 2010; 
  • Microsoft Office Outlook 2007; and 
  • Microsoft Office Outlook Web App (excluding Outlook Web App Light).

What's not included?

If you use Microsoft Office Outlook 2007 to access your Microsoft Exchange Online Archiving application, not all features of the Microsoft Exchange Online Archiving Application will be available to your users.

The following platforms and protocols are not supported by the Microsoft Exchange Online Archiving application):

  • Outlook Web App Light; 
  • Microsoft Outlook for Mac 2011; 
  • Microsoft Entourage® 2008 Web Services Edition; 
  • access using Internet Message Access Protocol (IMAP) or Post Office Protocol (POP); and 
  • Microsoft Exchange ActiveSync® protocol.

Information about the pricing

Your Minimum Monthly Charge

As per table at the top of this page

Early Termination Charge

There’s no Early Termination Charge.

Other information

Manage your service online

You can manage your Telstra Apps Marketplace applications online at


The pricing in this Critical Information Summary is for a full billing cycle but your first bill may include pro-rata charges for part of the month if you started or changed your plan partway through a billing period – refer to the ‘Important information about your first bill’ section below for more information.

To opt in to receiving paperless billing, visit to request an email bill and/or set up a direct debit.

For more information on other bill payment options, go to

We're here to help

You’ll find more information at If you have questions about your bill, technical support service or connection, please call us on 13 2000 or 1800 808 981 (TTY).

Complaints or Disputes

If you need to make a complaint you can:

• call 13 2000 and say “complaint”

• call your Client Executive if you have one

• visit

Further Investigation

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at


This is a summary only – the full legal terms for this plan are contained in your agreement with Telstra, including Our Customer Terms which is available at

Microsoft, Outlook, Entourage, and ActiveSync are registered trademarks of Microsoft Corporation in the United States and/or other countries. ® are registered trade marks and ™ are trade marks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSB2596-Thu Feb 06 00:00:00 AEDT 2020

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