Microsoft Operator Connect with Telstra is part of the Adaptive Collaboration suite of products.

A Microsoft Operator Connect calling plan enables Microsoft Teams users to make and receive voice calls with other telephone and mobile phone users.. A customer can choose a subscription with Individual Line or Shared Line plans. One plan type per subscription.

Customers must also have the required Microsoft 365 licences for each Microsoft Teams user, as determined by Microsoft.

The Microsoft Operator Connect service is applicable only to End Users who are based in Australia. In our reasonable discretion, end users who are based in Australia may use the Service overseas for short periods (for instance, an overseas trip).  The performance of the Service may be impacted when it is accessed via the Internet overseas or any overseas carrier network.

Charges for international calls, calls to mobile satellite services, calls to directory services can be found at:

https://www.telstra.com.au/content/dam/tcom/personal/consumer-advice/pdf/business-a-full/bg-fixed-bps.pdf

https://www.telstra.com.au/content/dam/tcom/personal/consumer-advice/pdf/consumer/fixed-operator.pdf

An underlying inetrnet access service or Telstra IP-VPN service.  Calls from your service other than the Operator Connect order on any compatible device with Telstra Connect. Simply register and log in at https://connectapp.telstra.com.

The Telstra Connect app is also available for download on Google Play (Android) and App Store (iOS).

For any questions about your offer, technical support, service or connection, you can visit  telstra.com/contact us, Telstra Connect, or call us on 1800 370 430. Assurance and fault calls are answered 24 hours/ 7 days, all other calls are answered Monday to Friday, 9am to 5pm in your local time zone (except national public holidays).

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including
suspending or cancelling your service

Track your Adaptive Collaboration - Microsoft Operator Connect order on any compatible
device with Telstra Connect. Simply register and log in at https://connectapp.telstra.com.
The Telstra Connect app is also available for  download on Google Play (Android) and App Store (iOS).

During a local power failure, you will not be able to use your service for calls including Emergency '000' or alarm services. As an IP Telephony service, voice calls will be impacted by any power failure that causes local data  connectivity to fail.  Capacity for concurrent calls at a site using the Microsoft Operator Connect service is limited to the available bandwidth at that site.

Your Microsoft Operator Connect service comes with access to the Telstra Adaptive Collaboration Management portal. It will enable you or a member of your team to perform phone number management whenever you need it.

Voice quality considerations We do not guarantee that the call quality on calls made through your Microsoft Operator Connect service will meet or exceed a certain level. We recommend that your underlying internet access service provides sufficient bandwidth to support all your voice line traffic in each direction in order to ensure your service voice quality (to be clarified)

If you cancel your service, you will not be charged an Early Termination Charge (ETC). 

Microsoft Operator Connect is available on a month-to-month basis with no additional minimum service term commitment.

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information go online at tio.com.au/about-us/contact-us

This is a summary only – the full legal terms for this plan are contained in your agreement with Telstra, including Our Customer Terms which is available at telstra.com/customer-terms

For any problem or complaint about your service, you can go to telstra.com/complaints. You will find full contact details and information about how to resolve your issue. Further investigation If we cannot resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. Full contact information available online at https://tio.com.au/about-us/contact-us. This is only a summary. The legal terms for this plan are set out in your agreement with us.