Inbound Self Care Tools

Telstra IN-Control Online is a service management tool that provides you with the ability to access, update and modify the configuration of your Inbound Service or InfoCall Service.

Telstra IN-Control Call Direct is a simplified version of Telstra IN-Control Online. It is an online service management tool that lets you manage the configuration of the following types of Inbound Services - Priority One3, Priority 1300, Freecall 1800 services.

Each user ID incurs a separate connection and rental fee.

With these self-service items you can:

Group (bulk redirect) incurs a $100.00 one time change free if you add to an existing service after your initial application.  Additional users attract an additional rental fee based on the above pricing per user.

You must pay the following fee for training per product. The training fee is for a remote training session with a maximum of three people employed by you.

All Inbound call charges can be found at Inbound Services Section – Part a – General

For all available payment options and fees, visit telstra.com/fees-on-payment-methods

You can contact Telstra by email TEGFreecall@team.telstra.com or call us on 1800 446 813 to cancel your service.

When you cancel your inbound service, Telstra will remove access to all selfcare tools.

We won't refund any money you've already paid. Cancellation of your service will impact other services, accessories or device repayments linked with it. We will let you know if any other charges apply when you cancel.

We may cancel your Telstra IN-Control Call Direct if you have not used the service for more than six consecutive months but will give you reasonable notice before we do so. If you provide us with notice that you will not be using your Telstra IN-Control Call Direct for six months but you still want your service to continue, we will not cancel your Telstra IN-Control Call Direct.

If you cancel your service before 12 months from the start date, you will need to pay us for the costs and expenses we have already reasonably incurred or committed to. This amount will not be more than 25% of the monthly charges that would have applied for the rest of the 12 months.

Plan prices may change.

For customer call charges and charges for moves and changes, please check Our Customer Terms for Inbound Services at telstra.com.au/customer-terms/business-government

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service. For more details, visit www.telstra.com.au/customer-terms.

Telstra collects your personal information to give you products and services. If you don't give us this information, we may not be able to give you these products or services.  We also use it for things like administration, security and fraud protection, communications and marketing, analysis to improve and create products and services.

To find more details on what personal information we collect, how we use it, how to access or correct your personal information, and how to complain, please visit our privacy statement at www.telstra.com/privacy.

For any questions about your offer, technical support, service or connection, you can visit telstra.com/contact us, Telstra Connect, your account representative, or call us on 1800 730 063 Option 4, then option 4. Assurance enquires can be created 24 hours/ 7 days, all other calls are answered Monday to Friday, 9am to 5pm AEST (except national public holidays).

Other contact options

Visit telstra.com.au/contact-us for support options. You can chat with us, visit a store or call us on 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas to get the help you need.

If you're not happy with something and want to make a complaint, visit telstra.com/complaints. We appreciate your feedback and are dedicated to resolving your complaint in a timely, fair, and transparent way.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.

If you are not happy with how your complaint has been resolved you can contact the Telecommunications Industry Ombudsman (TIO), go to www.tio.com.au or call 1800 062 058. The TIO is a free and independent service.