Mobile Worksuite Microsoft 365 Business Standard Add-On Mobile Worksuite Microsoft 365 Business Premium Add-On
Monthly Charge

Minimum Monthly Charge

$15 per month $25 per month
Business Demand Data
Monthly Data Allowance
Network Access
Minimum Term
Calls + SMS + MMS + MessageBank®

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Roaming Data Allowance

For use while overseas

What's Included

Microsoft 365 Business Standard

  • Microsoft applications (Word, Excel, PowerPoint, Outlook, OneNote, Publisher)
  • Microsoft Exchange Online
  • Microsoft SharePoint Online
  • Microsoft Teams
  • Microsoft Skype™ for Business Online (formerly Lync™ Online)
  • Yammer
  • SharePoint, OneDrive (with 1 TB personal storage)

 

Mobile Worksuite Support

As part of this service, you will receive access to our Mobile Worksuite Support Service over the phone and through online chat, 24 hours a day, 7 days a week.

Our Mobile Worksuite Support Service provides an onboarding service call and ongoing tech support for your Mobile Worksuite device, mobile broadband connectivity and Microsoft 365 Business Standard or Microsoft 365 Business Premium software.

This service provides support and advice for the following:

 

MOBILE BROADBAND

  • 24/7 support when getting online with your Mobile Worksuite mobile broadband service
  • Mobile broadband - help to diagnose issues and configuration
  • Connection to an existing Wi-Fi network
  • Configuration of mobile broadband hotspot or router
  • Connection to a local or already setup networked printers

 

EMAIL

  • Email client setup
  • Email client troubleshooting, advice and help to optimise performance
  • Assistance with adding your registered domain to Microsoft 365

 

DEVICE, APPS & HARDWARE (applicable to a single Mobile Worksuite device only)

  • Device, application or social media tutorial
  • Software, laptop, tablet, peripheral and mobile hotspot set-up or troubleshooting
  • Device operating system recovery
  • Laptop health check and help to optimise
  • Assistance with set-up of Microsoft 365 services

 

STORAGE & BACKUP

  • Cloud storage setup and help
  • Data backup
  • Data archiving

 

24/7 SUPPORT

  • Support over the phone or via online chat to our tech experts located in Townsville, Australia, 24 hours a day, 7 days a week for your Mobile Worksuite device, connectivity and software only

 

SECURITY & PROTECTION

  • Setup of your Anti-virus software
  • Settings and privacy setup
  • Help with device operating system recovery
  • Help with Microsoft 365 recovery
  • Support for malicious software removal

Microsoft 365 Business Premium

  • Microsoft applications (Word, Excel, PowerPoint, Outlook, OneNote, Publisher)
  • Microsoft Exchange Online
  • Microsoft SharePoint Online
  • Microsoft Teams
  • Microsoft Skype™ for Business Online (formerly Lync™ Online)
  • Yammer
  • SharePoint, OneDrive (with 1 TB personal storage)
  • Microsoft Intune*
  • Delve

 

Mobile Worksuite Support

As part of this service, you will receive access to our Mobile Worksuite Support Service over the phone and through online chat, 24 hours a day, 7 days a week.

Our Mobile Worksuite Support Service provides an onboarding service call and ongoing tech support for your Mobile Worksuite device, mobile broadband connectivity and Microsoft 365 Business Standard or Microsoft 365 Business Premium software.

This service provides support and advice for the following:

 

MOBILE BROADBAND

  • 24/7 support when getting online with your Mobile Worksuite mobile broadband service
  • Mobile broadband - help to diagnose issues and configuration
  • Connection to an existing Wi-Fi network
  • Configuration of mobile broadband hotspot or router
  • Connection to a local or already setup networked printers

 

EMAIL

  • Email client setup
  • Email client troubleshooting, advice and help to optimise performance
  • Assistance with adding your registered domain to Microsoft 365

 

DEVICE, APPS & HARDWARE (applicable to a single Mobile Worksuite device only)

  • Device, application or social media tutorial
  • Software, laptop, tablet, peripheral and mobile hotspot set-up or troubleshooting
  • Device operating system recovery
  • Laptop health check and help to optimise
  • Assistance with set-up of Microsoft 365 services

 

STORAGE & BACKUP

  • Cloud storage setup and help
  • Data backup
  • Data archiving

 

24/7 SUPPORT

  • Support over the phone or via online chat to our tech experts located in Townsville, Australia, 24 hours a day, 7 days a week for your Mobile Worksuite device, connectivity and software only

 

SECURITY & PROTECTION

  • Setup of your Anti-virus software
  • Settings and privacy setup
  • Help with device operating system recovery
  • Help with Microsoft 365 recovery
  • Support for malicious software removal
What's Not Included
  • Support for more than one user or device
  • Support for non-Mobile Worksuite devices and software
  • Setup and configuration of networks other than the Mobile Worksuite mobile broadband network
  • Email setup and migration for more than one user or requiring server access
  • Domain name registration and configuration
  • Server configuration and support
  • Tech assessments
  • Security assessments
  • The cost of any software/hardware and any data charges in the provision of Mobile Worksuite Support Service
  • In store or in-premise support is not included as part of this service
Expiry
Excess Data Charge
Eligible Roaming Destinations
Maximum Early Termination Charges (ETC)
Devices
Allowances

The total Minimum Monthly Charge does not include additional monthly device payments.

*Only selected features: App protection for Microsoft mobile apps, MDM for Windows 10 PCs, selective wipe of company data, Azure Active Directory auto-enrol.

Minimum Monthly Charge

Mobile Worksuite Microsoft 365 Business Standard Add-On Mobile Worksuite Microsoft 365 Business Premium Add-On
$15 per month $25 per month
What's Included?
Mobile Worksuite Microsoft 365 Business Standard Add-On Mobile Worksuite Microsoft 365 Business Premium Add-On

Microsoft 365 Business Standard

  • Microsoft applications (Word, Excel, PowerPoint, Outlook, OneNote, Publisher)
  • Microsoft Exchange Online
  • Microsoft SharePoint Online
  • Microsoft Teams
  • Microsoft Skype™ for Business Online (formerly Lync™ Online)
  • Yammer
  • SharePoint, OneDrive (with 1 TB personal storage)

 

Mobile Worksuite Support

As part of this service, you will receive access to our Mobile Worksuite Support Service over the phone and through online chat, 24 hours a day, 7 days a week.

Our Mobile Worksuite Support Service provides an onboarding service call and ongoing tech support for your Mobile Worksuite device, mobile broadband connectivity and Microsoft 365 Business Standard or Microsoft 365 Business Premium software.

This service provides support and advice for the following:

 

MOBILE BROADBAND

  • 24/7 support when getting online with your Mobile Worksuite mobile broadband service
  • Mobile broadband - help to diagnose issues and configuration
  • Connection to an existing Wi-Fi network
  • Configuration of mobile broadband hotspot or router
  • Connection to a local or already setup networked printers

 

EMAIL

  • Email client setup
  • Email client troubleshooting, advice and help to optimise performance
  • Assistance with adding your registered domain to Microsoft 365

 

DEVICE, APPS & HARDWARE (applicable to a single Mobile Worksuite device only)

  • Device, application or social media tutorial
  • Software, laptop, tablet, peripheral and mobile hotspot set-up or troubleshooting
  • Device operating system recovery
  • Laptop health check and help to optimise
  • Assistance with set-up of Microsoft 365 services

 

STORAGE & BACKUP

  • Cloud storage setup and help
  • Data backup
  • Data archiving

 

24/7 SUPPORT

  • Support over the phone or via online chat to our tech experts located in Townsville, Australia, 24 hours a day, 7 days a week for your Mobile Worksuite device, connectivity and software only

 

SECURITY & PROTECTION

  • Setup of your Anti-virus software
  • Settings and privacy setup
  • Help with device operating system recovery
  • Help with Microsoft 365 recovery
  • Support for malicious software removal

Microsoft 365 Business Premium

  • Microsoft applications (Word, Excel, PowerPoint, Outlook, OneNote, Publisher)
  • Microsoft Exchange Online
  • Microsoft SharePoint Online
  • Microsoft Teams
  • Microsoft Skype™ for Business Online (formerly Lync™ Online)
  • Yammer
  • SharePoint, OneDrive (with 1 TB personal storage)
  • Microsoft Intune*
  • Delve

 

Mobile Worksuite Support

As part of this service, you will receive access to our Mobile Worksuite Support Service over the phone and through online chat, 24 hours a day, 7 days a week.

Our Mobile Worksuite Support Service provides an onboarding service call and ongoing tech support for your Mobile Worksuite device, mobile broadband connectivity and Microsoft 365 Business Standard or Microsoft 365 Business Premium software.

This service provides support and advice for the following:

 

MOBILE BROADBAND

  • 24/7 support when getting online with your Mobile Worksuite mobile broadband service
  • Mobile broadband - help to diagnose issues and configuration
  • Connection to an existing Wi-Fi network
  • Configuration of mobile broadband hotspot or router
  • Connection to a local or already setup networked printers

 

EMAIL

  • Email client setup
  • Email client troubleshooting, advice and help to optimise performance
  • Assistance with adding your registered domain to Microsoft 365

 

DEVICE, APPS & HARDWARE (applicable to a single Mobile Worksuite device only)

  • Device, application or social media tutorial
  • Software, laptop, tablet, peripheral and mobile hotspot set-up or troubleshooting
  • Device operating system recovery
  • Laptop health check and help to optimise
  • Assistance with set-up of Microsoft 365 services

 

STORAGE & BACKUP

  • Cloud storage setup and help
  • Data backup
  • Data archiving

 

24/7 SUPPORT

  • Support over the phone or via online chat to our tech experts located in Townsville, Australia, 24 hours a day, 7 days a week for your Mobile Worksuite device, connectivity and software only

 

SECURITY & PROTECTION

  • Setup of your Anti-virus software
  • Settings and privacy setup
  • Help with device operating system recovery
  • Help with Microsoft 365 recovery
  • Support for malicious software removal
What's Not Included
  • Support for more than one user or device
  • Support for non-Mobile Worksuite devices and software
  • Setup and configuration of networks other than the Mobile Worksuite mobile broadband network
  • Email setup and migration for more than one user or requiring server access
  • Domain name registration and configuration
  • Server configuration and support
  • Tech assessments
  • Security assessments
  • The cost of any software/hardware and any data charges in the provision of Mobile Worksuite Support Service
  • In store or in-premise support is not included as part of this service

The total Minimum Monthly Charge does not include additional monthly device payments.

*Only selected features: App protection for Microsoft mobile apps, MDM for Windows 10 PCs, selective wipe of company data, Azure Active Directory auto-enrol.

Information about the service

Your service is for Mobile Worksuite which may be added to an eligible Telstra Business Data Plan.

Mobile Worksuite is a comprehensive solution for work on the go including Microsoft Online Services and software applications, plus 24/7 online chat and over the phone Support service.

We have separate summaries for Business Data Plans, Microsoft 365 Business Standard and Microsoft 365 Business Premium. You can ask your sales representative for a copy or obtain them from telstra.com

Mobile Worksuite Support

Mobile Worksuite Support is a complementary 24/7 service included with Mobile Worksuite which is only available for products and services purchased as part of Mobile Worksuite. It is available only for one Mobile Worksuite user. The cost of any software/hardware is not included in the price of the service and you are responsible for any data charges. Tech assessments are not included. Mobile Worksuite Support cannot be sold separately.

If you have questions about your Mobile Worksuite, please visit telstra.com/mobileworksuite or call us on 1800 285 077.

Your Device Payment Contract

You may purchase an eligible device with a Business Data Plan as part of Mobile Worksuite, payable over 24 or 36 interest-free monthly payments. If you cancel any component of Mobile Worksuite or your Device Payment Contract early, you will lose your month-to-month discount on the Microsoft 365 Business Standard/Microsoft 365 Business Premium subscription and must pay the balance of any remaining device repayments.

Information about pricing

Refer to the Plan Cost table. 

 

For the Mobile Worksuite offer, the Business Data Plan and Microsoft 365 Business Standard/Microsoft 365 Business Premium subscription must be registered under the same business name and ABN and must be active during the monthly billing period. The Mobile Worksuite month-to-month Microsoft 365 Business Standard/Microsoft 365 Business Premium subscription discount will be removed if you cancel any of the required eligible services. The Mobile Worksuite month-to-month price applies for your first Microsoft 365 Business Standard/Microsoft 365 Business Premium subscription only. Additional subscriptions can be added at the standard price.

What happens if I cancel my plan early?

You'll need to pay out any remaining device and accessory payments. 

If you receive a monthly credit and cancel your Plan or Device Payment Contract early, you will lose your credit and must pay the balance of any remaining device repayments on your next bill.

Changes to your plan

From time to time we may make changes to your plan or add-ons (including price and inclusions), or we may move you to a new plan (which may cost more).

If we reasonably think that a change is likely to be detrimental to you, we'll tell you at least 30 days before making it.

If you don't like the change you can change or cancel your plan or add-ons and just pay out your device, accessories and services in full.

Bill Payment Charges

  • Paperless bills and electronic payments – Free
  • Payments made in person or by mail – Extra $1.00
  • Set up Email Bill at telstra.com/emailbill

Some exemptions may apply. For details, visit telstra.com/billpay. To set up Direct Debit or for details on other bill payment options, visit telstra.com/billpay

Other information

Manage your service online

You can manage Microsoft 365 Business Standard/Microsoft 365 Business Premium online at marketplace.telstra.com

Understanding my bill

When you start or change your plan part way through a billing period, your first bill will have part month charges.

FairPlay Policy

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service.

Need help? We're here for you

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only full legal terms for this plan are available at telstra.com.au/customer-terms/businessgovernment

MOSB9205-Tue Jan 14 00:00:00 AEDT 2020

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