Plan Telstra Satellite Internet - Powered by Starlink
Monthly Charge

Casual month to month

Monthly Charge

Casual month to month

$125
Monthly Data Allowance
Unlimited
Business Demand Data
Cost per Megabyte (MB)
Speed
Standard Access – expected 50 Mbps download and 10 Mbps upload
Speed

Included on nbn technology types only

Minimum Term
1 month
Calls + SMS + MMS

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

Local calls – Unlimited
National calls – Unlimited
Mobile calls – Unlimited
13 calls – Unlimited
Calls

To international numbers

International calls - 30 minutes to any country

Entertainment
Telstra TV®
Telstra Wi-Fi Modem
A Telstra Smart Modem is included for new Telstra Customers who stay connected for 24 months. If you leave within 24 months, simply return your smart modem or pay a $200 non return fee.
Telstra Business Smart Modem

24 month term only

What's Included
  • Your plan is for a broadband internet & phone service powered by the Starlink satellite network
  • A Standard Internet service
  • A Standard Phone service
  • Messagebank®
  • Calling Number Display
What's Not Included
Minimum Cost

Includes set up costs

Casual month to month $125 plus the cost of any Starlink hardware and optional accessories
24 month term
Casual month to month $125 plus the cost of any Starlink hardware and optional accessories
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

Devices
Allowances
Starlink Kit

Standard Starlink Kit - $599 upfront
Telstra Smart Modem

Included for new Telstra Customers who stay connected for 24 months. If you leave within 24 months, simply return your smart modem or pay a $200 non return fee.

* Your actual speeds will vary throughout the day, and are impacted by factors such as distance from the 5G mobile tower, number of users online, and where your modem is located in your house. We estimate that speeds will typically range between 50 and 300Mbps during the busy period (7-11pm), but actual speeds may be slower than this for some customers (for example if there are obstructions between your modem and the 5G mobile tower).

Monthly Charge

Casual month to month

$125
Monthly Data Allowance
Unlimited
Speed
Telstra Satellite Internet - Powered by Starlink
Standard Access – expected 50 Mbps download and 10 Mbps upload
Minimum Term
1 month
Calls

To standard Australian numbers

Telstra Satellite Internet - Powered by Starlink
Local calls – Unlimited
National calls – Unlimited
Mobile calls – Unlimited
13 calls – Unlimited
Calls

to international calls

International calls - 30 minutes to any country

What's Included?
  • Your plan is for a broadband internet & phone service powered by the Starlink satellite network
  • A Standard Internet service
  • A Standard Phone service
  • Messagebank®
  • Calling Number Display
Minimum Cost

Includes set up costs

Casual month to month
$125 plus the cost of any Starlink hardware and optional accessories
Starlink Kit

Telstra Satellite Internet - Powered by Starlink
Standard Starlink Kit - $599 upfront
Telstra Smart Modem

Telstra Satellite Internet - Powered by Starlink
Included for new Telstra Customers who stay connected for 24 months. If you leave within 24 months, simply return your smart modem or pay a $200 non return fee.

Information about the service

Telstra Smart Modem

If you have a Telstra Smart Modem has backup from our 4G mobile network. You can use the 4G backup service in two scenarios - to get online until your broadband service is connected and when there’s a detected network upgrade or outage. Mobile backup is only available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be less due to local conditions and content accessed. We do not support modems not supplied by Telstra. If you choose to use your own modem Telstra will not be able troubleshoot or conduct testing, if you have a connection issue, fault or speed issue you will be required to report these issues to Telstra.

Directory Listing

If you want your name, address or phone number included in the White Pages, you can ask for a listed number.

Service availability

Service not available to all areas, site addresses or customers. The type of service offered may need further qualification checks to determine what’s available at your location. You’ll be notified if this happens and if you're not satisfied you can cancel your order free of charge.

Access technology

We may change the technology that we use to provide your service from time to time. You must provide all reasonable assistance to implement the change. We will let you know before we make this kind of change unless the change will benefit you or have a neutral impact on you and we do not require your assistance to implement the change.

Network access and speeds

Average and typical speeds are measured between the satellite and the Starlink Kit. Average and typical speeds vary due to factors including Starlink kit location, weather conditions, satellite congestion, sky visibility and the precedence Starlink gives your data in the network based on your Starlink service.

Bandwidth saturation, caused by network congestion or high personal data demand activity, can result in degraded voice or video quality, disruptions in network connectivity, and in some cases, temporary unavailability of the voice component of your service.

Moving address

You must provide us with accurate and current information about your service. If you are planning to move, contact us to discuss transferring your plan to your new address.

Service limitation

You are prohibited from installing or using a kit on a moving vehicle or vessel (e.g., cars, vans, RVs, boats) or aircraft or anywhere other than the home which the service is registered at. 

Checking your services and account

To check your usage for your voice service or manage your account and services, register and login to My Account at telstra.com/myaccount or get the My Telstra app.

Starlink Acceptable Use Policy

You must comply with Starlink’s Acceptable Use Policy (as amended from time to time) located at tel.st/starlink-use.

FairPlay Policy

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service.

Satisfaction Guarantee

If you’re a new Telstra Home Internet customer and you’re not happy with your service for any reason, let us know within 30 days of connecting and we’ll refund your monthly plan fee for that first month. Find out more at telstra.com/guarantee. To receive a refund for your Starlink Kit and any accessories, you must return it to us in good working order within 30 days of exercising this satisfaction guarantee then we will process your refund within approximately 10 business days of receiving the hardware. 

Can I cancel my plan?

Yes, you can cancel your plan at any time by calling us on 13 22 00, messaging us or visiting a Telstra store. When you cancel, your service will be disconnected immediately. We won't refund any money you've already paid and you'll need to pay out any remaining hardware or accessories in full when you cancel. 

Can Telstra change my plan?

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). If we change your plan or move you to a new plan and we reasonably consider that change or move has more than a minor detrimental impact on you:

a) We’ll give you at least 30 days’ notice before making changes or automatically moving you to the closest available plan.

b) If you don’t like the changes or the new plan, you can cancel your plan.  

Broadband Education Package

You can find the Communications Alliance Broadband Education Package, a guide to help consumers understand broadband technologies, at this link: https://www.commsalliance.com.au/BEP

Information about pricing

Your first month's charges

When you start your plan, you will be charged for the first month when you place your order. If you've been invited to receive a bill for this plan, you'll be charged on your next bill.

When will I pay?

You make an initial payment when you order this plan. The monthly plan charge is charged in on the same day each month when you service is connected. You can view your upcoming payment dates in the My Telstra app. If you've been invited to receive a bill for this plan, you'll be charged on your next bill.

I already have a Service with Telstra

If you pay for your existing Service(s) using AutoPay, your first monthly payment for the new Service will be on the next AutoPay date for your existing Service, after your new Service is connected. If you receive a bill for your existing Service(s), your first monthly payment for the new Service will be on the first day of your billing cycle for your existing Service, after your new Service is connected.

How do I pay?

Autopay

You’ll pay for your plan by automatic deduction from your credit or debit card (Visa, MasterCard or American Express) or a bank account. See our Direct Debit Payment Terms for more details.

Telstra Bill

If you've been invited to receive a bill for your plan, you'll need to pay the bill amount online or over the phone using an eligible credit or debit card or via BPAY. Part payments are accepted once your Telstra Bill has been issued (minimum payment is $1). Overpayments and any other payment methods not mentioned above are not accepted.

Need help? We're here for you.

Visit telstra.com/contactus for our support options. Call 13 22 00 (Personal) or 13 20 00 (Business) or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms