Plan | Telstra Business Broadband Plan | |||||
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Monthly Charge
24 month term |
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Monthly Charge
Casual month to month |
$115 | |||||
Monthly Data Allowance
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500GB | Unlimited | ||||
Business Demand Data
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Cost per Megabyte (MB)
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Speed
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Speed
Included on nbn technology types only |
Standard Plus Speeds | |||||
Minimum Term
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Calls + SMS + MMS
To standard Australian numbers |
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Calls + SMS + MMS
To international numbers |
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Roaming Calls + SMS + MMS
For use while overseas |
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Calls
To standard Australian numbers |
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Calls
To international numbers |
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Entertainment
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Telstra Wi-Fi Modem
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A Telstra Business Smart Modem will be included for new services on Telstra Small Business Broadband or if you are moving your service to the nbn network. If adding a Dedicated Data Pack, Voice Priority 20 or Voice Priority 50 Pack to your plan, a Telstra Business Mid-Market Router with a non-standard NBN Business Installation can be purchased or an alternative (BYO) router may be used. | |||||
Telstra Business Smart Modem
24 month term only |
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What's Included
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What's Not Included
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Minimum Cost
Includes set up costs |
Casual month to month | $430 | ||||
24 month term | $2,019 | |||||
Casual month to month | $430 | |||||
Maximum Early Termination Charges (ETC)
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$2160 | |||||
Maximum Early Termination Charges (ETC)
12 month term |
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Maximum Early Termination Charges (ETC)
24 month term |
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Maximum Early Termination Charges (ETC)
Casual month to month |
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Devices
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Allowances
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Total minimum cost is $430 (including $115/mth plan cost, $99 connection fee and $216 modem charge). If you leave within 24 months pay out the modem pro rata $9/mth) or stay connected to have the fee waived. |
Monthly Charge
Casual month to month |
Telstra Business Broadband Plan |
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$115 |
Monthly Data Allowance
|
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Telstra Business Broadband Plan | ||||
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500GB | Unlimited |
Speed
Included on nbn technology types only |
Standard Plus Speeds |
Telstra Wi-Fi Modem
|
A Telstra Business Smart Modem will be included for new services on Telstra Small Business Broadband or if you are moving your service to the nbn network. If adding a Dedicated Data Pack, Voice Priority 20 or Voice Priority 50 Pack to your plan, a Telstra Business Mid-Market Router with a non-standard NBN Business Installation can be purchased or an alternative (BYO) router may be used. |
What's Included?
|
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What's Not Included
|
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Minimum Cost
Includes set up costs |
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Telstra Business Broadband Plan | ||||
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Casual month to month
|
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$430 |
Total minimum cost is $430 (including $115/mth plan cost, $99 connection fee and $216 modem charge). If you leave within 24 months pay out the modem pro rata $9/mth) or stay connected to have the fee waived. |
Information about the service
- Service availability
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Service not available to all areas, site addresses or customers. The type of service offered may need further qualification checks to determine what’s available at your location. We’ll try to contact you if all your services can’t be connected, however if we can’t get in touch you’ll be connected to the lowest-priced plan(s). You’ll be notified if this happens and if you're not satisfied you can cancel your order free of charge.
- Broadband speeds
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An nbn service can never go faster than the maximum line speed available at your address, so for FTTN/B/C customers we will confirm your actual speeds after connection and let you know if your line is not able to achieve the maximum speed of your plan. Broadband speeds vary due to a number of factors, including:
- Type of technology available at your address
- Any nbn Speed Add-ons you may have purchased
- Network capacity
- Set up at your site
- Whether your device is connected by Wi-Fi rather than Ethernet cable
- Your hardware and software configuration
- The source and type of content downloaded
- The number of users and performance of interconnecting infrastructure not operated by Telstra.
For information on broadband types and the speeds available please visit telstra.com.au/small-business/internet/nbn/nbn-speedsexplained
- Hardware
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We will provide you with a Telstra Business Smart Modem that supports voice services if you are taking up a new service. If purchasing a Telstra Business Mid-Market Router you will also need to purchase a non-standard nbn Business Installation. You must provide your own router with the Ultra Plus Add-on. If you wish to use your own modem then while we are required to undertake post-migration testing we may be unable to do so successfully and if any other known issues are affecting your nbn service then you must inform us about these, as these issues will need to be resolved prior to any post-migration testing commencing.
- Premium Connectivity (Voice Prioritisation)
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Our Voice Priority Packs are designed to prioritise a minimum of 100Kbps per concurrent call for Business SIP/TIPT/SIP Connect and Telstra Collaboration voice lines. Options available support 1 voice line for $5 per month, up to 3 voice lines for $15 per month, up to 5 voice lines for $25 per month, up to 10 voice lines for $45 per month, up to 20 voice lines for $65 per month and up to 50 voice lines for $85 per month.
A range of enhanced service level options are available for an additional cost to eligible Telstra Enterprise customers with a Premium Connectivity Package.
- Fair Use Policy
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You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.
- Other charges
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In addition to the monthly charge, you may pay the following:
Phone and Broadband connection charge For new Phone or Broadband customers: $99 (not charged with a Standard Professional Installation). Standard Professional Installation $299 if a Telstra technician visits your premises. Connecting to the nbn network nbn co charges $300 for first-time connections in new developments and $297 for an additional connection requiring installation of additional nbn equipment. We’ll let you know if this applies to you and include it on your bill. Telstra Smart Modem™ $216 ($9 mth/24 months, waived each month you remain on your plan up to 24 months, but if you cancel early the remaining repayments will be payable in full). Mid-Market Router $1800, $75/mth over 24 months or $50/mth over 36 months Non-standard installations Additional charges apply for non-standard installations such as complex or remote area installations and additional connection points.
- nbn Speed Add-ons and charges
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Premium
Add-on
(nbn)
$25/mth in addition to your chosen plan charges.* Only available to FTTP/C & HFC & selected FTTN/B customers. Superfast
Add-on
(nbn)
$35/mth in addition to your chosen plan charges.* For nbn FTTP and most nbn HFC customers. Ultrafast
Add-on
(nbn)
$75/mth in addition to your chosen plan charges.* For nbn FTTP and some nbn™ HFC customers. Premium Plus
Add-on
(nbn)
$45/mth in addition to your chosen plan charges.* For nbn FTTP customers. Ultra
Add-on
(nbn)
$230/mth in addition to your chosen plan charges.* For nbn FTTP customers. Ultra Plus
Add-on
(nbn)
$165/mth in addition to your chosen plan charges.* For nbn FTTP customers with a BYO Router. Premium
Add-on
(Telstra FTTP)
$15/mth in addition to your chosen plan charges.* For Telstra FTTP customers.
* Monthly cost of speed add-on is in addition to the monthly cost of your Standard or Ultimate plan and may change if your month to month add-on price changes.
- Mobile Broadband Back-up
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If you are using the Telstra Business Smart Modem or a Telstra Business Mid-market Router, both devices are provided with mobile broadband back-up (available in 4G coverage areas). If there is an outage of the Broadband service, you will still have access to the internet via the mobile back up service. Actual speeds may vary due to local conditions and content accessed. The mobile back up service can only be used with a Telstra Business Broadband plan.
- Moving to the nbn network
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Contact us if you wish to transfer to Telstra on the nbn network. If you don’t, we’ll continue to provide your service up until the date on which we’re required by law to disconnect your services. No ETC's will be charged in these circumstances. If you are moving your service(s) to Telstra then you should not request your legacy service(s) to be disconnected from your current provider until you have assured yourself that your nbn service is operational.
- nbn satisfaction guarantee
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If you are moving to the nbn network with Telstra for the first time and you’re not happy with your nbn services for any reason, let us know within 30 days of connection and we’ll do our best to fix it or you can cancel your nbn services without penalty. We’ll even refund your monthly plan fee for that first month. Find out more at telstra.com/small-business/broadband/nbn/guarantee
- Changing and cancelling your Plan
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If you cancel and if you received a Telstra Business Smart Modem the remaining repayments will be payable in full. If you purchased a Telstra Business Mid-Market Router on a Hardware Repayment Option (HRO) and you cancel your service, you will need to payout the remaining cost. If you cancel your service the router hardware warranty (Cisco Smartnet) will be voided.
- How can I check and manage my usage?
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Register and login to My Account at telstra.com/myaccount or get the My Telstra app on your compatible device.
- Understanding my bill
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Your bill is issued on the same date each month. You’re billed in advance for the minimum monthly charge and add-ons, and in arrears for any usage not included in your plan. You may also be charged for individual services until all those in your plan are connected, so your first few bills may be higher or lower than expected. When you start or change your plan part way through a billing period, your first bill will have additional charges.
- Bill payment charges
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Fees and charges may apply for bill delivery and payment of your invoice, depending on the method.
We do have fee free options available - more information is available at:
Personal: telstra.com/payment-fees
Business: telstra.com/fees-on-payment-methods
- Need help? We're here for you.
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Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.
- Complaints
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If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.
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This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.
- Staying safe online
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Learn about staying safe online, including the safe use of devices and content filters, the role of eSafety, and how to report harmful online content.