Telstra Pre-Paid Mobile Information (From 22 October 2024)

This is a Pre-Paid service with a mobile phone number and access to the Telstra network for you to make and receive calls, send and receive texts and use mobile data. Your Pre-Paid mobile service is for personal use only.

Activate your SIM and choose a plan online at telstra.com/activate.

Choose a Pre-Paid Mobile plan when you activate your SIM and recharge as you need to. You can change your Pre-Paid offer when you want to but note that inclusions and credit do not rollover when you switch plans and you’ll need to recharge to get the benefits of the new plan. You’ll need an active recharge in order to purchase a Pack.

You must make sure your device is compatible with the Telstra network, including that it is able to make calls to emergency services. If your device is not compatible, it may be blocked and may not have access to voice or data services or be able to call emergency services (including triple zero). For more information on compatible devices, see telstra.com.au/support/mobiles-devices/enable-volte-mobile-phone

For standard calls and sms from Australia to standard international numbers in selected destinations

Zone 1 Destinations: Canada, China, Denmark, Germany, Guam, Hong Kong, India, Ireland, Indonesia, Japan, Malaysia, New Zealand, Norway, Puerto Rico, Romania, Singapore, South Korea, Spain, Sweden, UK, USA, US Virgin Islands, Vietnam.

Zone 2 Destinations: Argentina, Bahamas, Bangladesh, Bermuda, Brazil,  Brunei, Cambodia, Chile, Columbia, Costa Rica, Cyprus, Czech Republic, Dominican Republic, Faroe Islands, France, French Guiana, Greece, Greenland, Hungary, Iceland, Iran, Israel, Italy, Kenya, Kuwait, Laos, Lebanon, Liechtenstein, Mexico, Mongolia, Nepal, Netherlands, Nigeria, Pakistan, Palestinian Authority, Philippines, Peru, Saudi Arabia, Slovak Republic, Sri Lanka,  South Africa, Taiwan, Thailand, UAE, Venezuela.

Zone 3 Destinations: Austria, Comoros, Croatia, East Timor, Egypt, Fiji, Ghana, Mauritius, Papua New Guinea, Poland, Russia, Samoa, Serbia, Solomon Islands, Surinam, Switzerland, Tonga, Turkey, Vanuatu, Zimbabwe.

Add on an International Roaming Pack to use your service in selected overseas destinations. For more info, visit telstra.com/prepaidroam

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your service.

If you want to use your Telstra purchased Pre-Paid Mobile device on another network, you’ll need to pay a network unlocking fee.

• Sign in to My Telstra at www.telstra.com/my-telstra
• My Telstra app on iPhone™ and Android™
• SMS 125 100 from your Telstra mobile with the word 'recharge' (Account Balance and Recharge voucher)
• Call 125 100 from your Telstra mobile (Recharge by credit or debit card only)
• Call 125 8887 from your Telstra mobile
• Recharge at telstra.com/recharge

Visit telstra.com/contactus for our support options. Call 125 8887, 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints.

We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only full legal terms for this plan are available at telstra.com/customer-terms