JB Hi-Fi and The Good Guys BYO Mobile Plans

Your JB Hi-Fi and The Good Guys BYO Mobile Plan ('Plan') is for a post-paid mobile phone service. It gives you access to the Telstra Mobile Network, a mobile phone number, lets you make and receive calls, send and receive messages, and access mobile data. 

You may bring your own compatible device with this plan, or may purchase an eligible device from JB Hi-Fi or The Good Guys.

Important: You must make sure your device is compatible, or it may not be able to make calls, including calls to emergency services. See telstra.com/support/mobile-devices/enable-volte-mobile-phone for more information on compatible devices. 

12 or 24 months

All data expires at the end of the month and is not shareable. Data is for personal use in a smartphone only. Our FairPlay policy applies. Data is for use in Australia.

Your Monthly Calls are set out in the table above. Your Monthly Calls can be used in Australia for calls to standard Australian numbers, as well as most 11xx, 12xx, 13xx and 1800 numbers.

You may be eligible to receive a voucher purchase of goods from JB Hi-Fi or The Good Guys stores. It's not transferable or redeemable for cash (including any unused part). If you cancel, recontract or move to an ineligible plan then you'll need to pay a Voucher Reimbursement Cancellation Fee pro-rated against the remaining months on your Plan in addition to any Early Termination Charges set out in the above table and accessory payments.

Once you exceed your included data allowance, your speed willbe capped at 1.5Mbps, and slowed further in busy periods. It's not suitable for HD video or high speed applications and means that some webpages, videos, social media content and files may take longer to load, but you can still stream video and music in SD, browse the web and access social media, even if the experience is slower sometimes. Heavy data users (users inthe top 1% of all data users) may experience slower speeds than other users during busy periods.

Your Monthly Inclusions can’t be used overseas and don't include SMS or MMS to international numbers, premium numbers (e.g. 19xx numbers) and some satellite numbers, 1234, 12 455 and 12 456 numbers or content charges. Charges for all SMS and MMS not included in your Plan can be found at telstra.com/customer-terms. This plan is not compatible with Accessory Repayment Options.

From time to time we may make changes to your plan or add-ons (including price and inclusions), or we may move you to a new plan (which may cost more). If we reasonably think that a change is likely to be detrimental to you, we'll tell you at least 30 days before making it. If you don't like the change you can change or cancel your plan or add-ons and just pay out your services and vouchers in full.

Refer to the Plan Cost table. If you use your mobile for things not included in your Plan or exceed your Monthly Data allowance, you’ll have to pay more than the Minimum Monthly Charge in the table.

Your Plan does not include an International Call and SMS allowance. The following charges apply: 

• calls to international numbers – for call rates to overseas, see telstra.com.au/mobile-other-call-types 
• SMS to international numbers – 50¢ per standard message sent per recipient; and 
• MMS to international numbers – 75¢ per standard message sent per recipient.

Fees and charges may apply for bill delivery and payment of your invoice, depending on the method.

We do have fee free options available - more information is available at:

Personal: telstra.com/payment-fees

Business: telstra.com/fees-on-payment-methods

You'll need to pay an Early Termination Charge (ETC) equal to 50% of your monthly fee for the months (or part months) remaining in your plan term. The maximum ETC for your plan is set out in the above table. In addition to this, you'll also need to reimburse Telstra for any vouchers you received for entering into your plan. This Voucher Reimbursement Cancellation Fee is pro-rated, equal to the total amount of the base voucher divided by 12 or 24 (based on your minimum term) and multiplied by months (or part months) remaining in your plan term. This charge will appear on your Telstra bill, the maximum of which is also set out in the table.

When you start or change your plan part way through a billing period, your first bill will have part month charges. Your Order Estimate will breakdown these charges for you and provide you with your ongoing monthly charges after your first bill.

You will be sent SMS alerts in near real-time when you reach 50%, 85% and 100% of your Monthly Data Allowance. We will also send you an alert if Extra Data is added to your service. 

See telstra.com/myusage on how to check your usage.

Unless you’re re-contracting your existing service or have chosen to opt out, your Plan is automatically activated with International Roaming.

You have an International Roaming Day Pass activated, which for an additional $10 per day lets you make and receive unlimited standard voice calls and SMS and includes 2GB data for use each day (AEST) when travelling in Eligible Roaming Countries. If you use more than your included data, we’ll automatically add extra data to your service in blocks of 2GB for $10. For more information see the International Day Pass Critical Information Summary.

Calls/SMS/MMS will be charged at International Roaming rates (refer to telstra.com/overseas) and mobile data at $3 per MB (charged per KB or part) where you:

• use your mobile outside of Eligible Roaming Destinations
• choose to opt out of your International Roaming Day Pass.

For more information visit telstra.com/overseas or see the International Day Pass Critical Information Summary.

Visit Can I reduce my bill costs when I’m travelling overseas? for information on spend management tools while you’re overseas.

You can disable International Roaming in the JB Hi-Fi Mobile App or the relevant app which services the The Good Guys Mobile Upfront Plans.

You must comply with our FairPlay Policy and not use your service in an unacceptable, unreasonable or fraudulent manner, or in a way that detrimentally interferes with the integrity of, or causes significant congestion to, the network. We may take action if you breach the FairPlay Policy, including suspending or cancelling your  service.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms