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Information about the service

Your Plan is for a post-paid mobile phone service. You’ll get access to our network, a mobile phone number, be able to make and receive calls, send and receive messages, and access mobile data.

To take up this plan you need to have a Telstra Business All-4-Biz Mach IV Plan V2; these plans are available with a minimum monthly commitment of $500, $1,000, $1,500, $2,000, $2,500, $3,000, $4,000, $5,000, $6,000, $8,000, $10,000, $15,000, $20,000, $25,000, $30,000, $35,000, $40,000, $45,000, $50,000, $55,000 and $60,000. 

Handset

You’ll need to bring your own Next G® or 4G compatible handset to take up this plan or buy a compatible handset outright. Handsets that only operate on the 2100MHz network are not compatible with our Next G® network and can’t access data services (to find out more, visit telstra.com/3g2100info).

To make sure your compatible handset is set up to get the most from our Next G® or 4G network, visit configure.telstra.com.au

Your plan isn’t eligible for a Mobile Repayment Option or an Accessory Repayment Option.

Accessory Repayment Option (ARO)

If you take up a 24 month plan, you can choose an ARO to buy mobile accessories, and you’ll be charged for your accessories in monthly, interest-free payments. If you cancel your ARO, you’ll have to pay the remaining cost of the accessories. Only available at selected Telstra stores and partners.

If you take up a casual plan you’re not eligible for an ARO.

Minimum term

Casual or 24 months.

Your Monthly Call Allowance

Unlimited standard calls and messages in Australia, subject to our FairPlay policy.

MessageBank®

Your plan includes free MessageBank diversion and retrieval, or free MessageBank PLUS if you have an iPhone.

What’s included

You can use your Monthly Call Allowance for most types of national direct dial calls, video calls and messages made from Australia to standard Australian numbers, including voice calls to 11xx, 13xx, 18xx, and 12xx (excluding 1234, 12455 and 12456 services), calls and SMS to most satellite phones, diversion within Australia to fixed numbers with only an 02, 03, 07 or 08 area code or mobile numbers commencing with only 04xx, MessageBank® diversion and retrieval calls and any other calls or messages as determined by us. 

You can use your Monthly Data Allowance to access the mobile internet from your handset in Australia. 

What’s not included

You can’t use your Monthly Call Allowance for any other calls not listed as included, including for third party content calls, calls and messages to international numbers, calls or SMS to 19xx or 1234, 12455 and 12456 services, premium SMS and MMS, SMS read receipts, wake up and reminder calls, information and operator assisted calls, reverse charge calls, Call Answer, Memo, PhonePage, calls to Pivotel mobiles and any other calls or messages as determined by us.

Charges for these calls, SMS and MMS can be found at telstra.com.au/customer-terms

Your Monthly Call and Data Allowances can’t be used while you’re overseas. 

Information about pricing

Your minimum monthly charge

$120 –you’ll need to pay more than $120 if you use more than your Monthly Data Allowance, or use your mobile for things not included in your Monthly Call or Data Allowances.

Bill payment charges

  • Paperless bills and electronic payments – Free
  • Paper bills – $2.20/mth
  • Payments made in person or by mail – Extra $1.00
  • Set up Email Bill at telstra.com/emailbill

Some exemptions may apply.  For details, visit telstra.com/billpay. To set up Direct Debit or for details on other bill payment options, visit telstra.com/billpay.

Your minimum monthly charge

$120 –you’ll need to pay more than $120 if you use more than your Monthly Data Allowance, or use your mobile for things not included in your Monthly Call or Data Allowances.

Data charges in Australia

Data charges are based on how much data you use accessing email and mobile internet on your Next G® or 4G compatible handset. If you’re not sure how much data you might need, you can go to the Data Usage Calculator at telstra.com.au/postpaid-data-calculator

If you use more than your Monthly Data Allowance, you will charged an additional 10¢ per MB up to a cap of $500 per month.

Email solution pack

Your plan includes a Telstra Mobile Connect Solution Email Solution Pack for no additional cost. You need a compatible mobile handset to use the Telstra Mobile Connect Solution.

Blackberry Enterprise Server solution

If you have a compatible BlackBerry® handset, for an additional $10 per month, you can take up a BlackBerry Enterprise Server Solution. The BlackBerry 10 is not a compatible handset.

Calls, SMS and MMS to international numbers

Your plan doesn’t include an allowance for calls, SMS or MMS to international numbers, so you’ll be charged for making these. Here are the main charges that apply:

  • calls to international numbers – for call rates to overseas, see telstra.com 
  • SMS to international numbers – 50¢ per message per recipient 
  • MMS to international numbers – 75¢ per message per recipient.

Early Termination Charge

If you take up a 24 month plan and cancel your plan or move to another plan (except an All-4-Biz Mach IV Mobile Plan with a higher monthly charge) before the end of your minimum term, you will need to pay us an Early Termination Charge (ETC). The ETC decreases by equal instalments each month you stay on the plan. Your maximum ETC at the start of your plan is $2,592. You also need to pay any remaining MRO or ARO repayments.

There’s no ETC if you take up a casual plan.

 

Other information

Billing

On the same day of each month you’ll be billed in advance for the minimum monthly charge, as well as for use during the month.

When you first start a plan or change your plan part way through a billing period, your first bill will include a proportion of your minimum monthly charge based on the number of days left in the billing period, plus the next month’s full minimum monthly charge in advance.

To opt into receiving paperless billing visit telstra.com/emailbill to request an email bill and/or set up direct debit. For more information on other bill payment options, go to telstra.com/billpay

How can I monitor and manage my usage?

You'll receive SMS alerts in real-time when you reach 50%, 85% and 100% of your Monthly Data allowance. We’ll also send you an alert if Extra Data is added to your service. To check your usage:

Find out more at telstra.com/myusage

Using your service overseas

The cost of using your service overseas is higher than in Australia. Your monthly plan allowance does not include use while you’re overseas, so you will be charged separately for this usage. Here are the main charges that apply:

  • calls and SMS while overseas – for call and SMS rates, see telstra.com/business/overseas
  • data while overseas – $3 per MB (charged per KB or part thereof).

Before you travel overseas

  • For information about using your service overseas and other tips to help you stay in control of your costs, visit telstra.com/business/overseas 
  • For information on how to monitor your usage and register for these tools, visit telstra.com/business/manageirusage 
  • If you would like to de-activate international roaming, please call us on 13 2000. 

For help with technical issues while overseas, you can call our 24/7 International Roaming Helpdesk free of charge from a Telstra mobile on +61 439 12 5109.

Need help? We're here for you.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.

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MOSB2716-05032019

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