Not available for new service connections or service changes from 01 January 2023 and discontinued from 30 March 2023

Your Plan is for a post-paid mobile phone service. You’ll get access to our network, a mobile phone number, be able to make and receive calls, send and receive messages, and access mobile data.

To take up this plan you need to have a Telstra Business All-4-Biz Mach IV Plan V2; these plans are available with a minimum monthly commitment of $500, $1,000, $1,500, $2,000, $2,500, $3,000, $4,000, $5,000, $6,000, $8,000, $10,000, $15,000, $20,000, $25,000, $30,000, $35,000, $40,000, $45,000, $50,000, $55,000 and $60,000. 

You’ll need to bring your own Next G® or 4G compatible handset to take up this plan or buy a compatible handset outright. Handsets that only operate on the 2100MHz network are not compatible with our Next G® network and can’t access data services (to find out more, visit telstra.com/3g2100info).

To make sure your compatible handset is set up to get the most from our Next G® or 4G network, visit configure.telstra.com.au

Your plan isn’t eligible for a Mobile Repayment Option or an Accessory Repayment Option.

If you take up a 24 month plan, you can choose an ARO to buy mobile accessories, and you’ll be charged for your accessories in monthly, interest-free payments. If you cancel your ARO, you’ll have to pay the remaining cost of the accessories. Only available at selected Telstra stores and partners.

If you take up a casual plan you’re not eligible for an ARO.

Casual or 24 months.

Unlimited standard calls and messages in Australia, subject to our FairPlay policy.

You can’t use your Monthly Call Allowance for any other calls not listed as included, including for third party content calls, calls and messages to international numbers, calls or SMS to 19xx or 1234, 12455 and 12456 services, premium SMS and MMS, SMS read receipts, wake up and reminder calls, information and operator assisted calls, reverse charge calls, Call Answer, Memo, PhonePage, calls to Pivotel mobiles and any other calls or messages as determined by us.

Charges for these calls, SMS and MMS can be found at telstra.com.au/customer-terms

Your Monthly Call and Data Allowances can’t be used while you’re overseas. 

Your plan includes free MessageBank diversion and retrieval, or free MessageBank PLUS if you have an iPhone.

You can use your Monthly Call Allowance for most types of national direct dial calls, video calls and messages made from Australia to standard Australian numbers, including voice calls to 11xx, 13xx, 18xx, and 12xx (excluding 1234, 12455 and 12456 services), calls and SMS to most satellite phones, diversion within Australia to fixed numbers with only an 02, 03, 07 or 08 area code or mobile numbers commencing with only 04xx, MessageBank® diversion and retrieval calls and any other calls or messages as determined by us. 

You can use your Monthly Data Allowance to access the mobile internet from your handset in Australia. 

$120 –you’ll need to pay more than $120 if you use more than your Monthly Data Allowance, or use your mobile for things not included in your Monthly Call or Data Allowances.

• Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
• Electronic payments – Free
• Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
• Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
  • Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

$120 –you’ll need to pay more than $120 if you use more than your Monthly Data Allowance, or use your mobile for things not included in your Monthly Call or Data Allowances.

Data charges are based on how much data you use accessing email and mobile internet on your Next G® or 4G compatible handset. If you’re not sure how much data you might need, you can go to the Data Usage Calculator at telstra.com.au/postpaid-data-calculator

If you use more than your Monthly Data Allowance, you will charged an additional 10¢ per MB up to a cap of $500 per month.

Your plan includes a Telstra Mobile Connect Solution Email Solution Pack for no additional cost. You need a compatible mobile handset to use the Telstra Mobile Connect Solution.

If you have a compatible BlackBerry® handset, for an additional $10 per month, you can take up a BlackBerry Enterprise Server Solution. The BlackBerry 10 is not a compatible handset.

Your plan doesn’t include an allowance for calls, SMS or MMS to international numbers, so you’ll be charged for making these. Here are the main charges that apply:

• calls to international numbers – for call rates to overseas, see telstra.com 
• SMS to international numbers – 50¢ per message per recipient 
• MMS to international numbers – 75¢ per message per recipient.

If you take up a 24 month plan and cancel your plan or move to another plan (except an All-4-Biz Mach IV Mobile Plan with a higher monthly charge) before the end of your minimum term, you will need to pay us an Early Termination Charge (ETC). The ETC decreases by equal instalments each month you stay on the plan. Your maximum ETC at the start of your plan is $2,592. You also need to pay any remaining MRO or ARO repayments.

There’s no ETC if you take up a casual plan.

On the same day of each month you’ll be billed in advance for the minimum monthly charge, as well as for use during the month.

When you first start a plan or change your plan part way through a billing period, your first bill will include a proportion of your minimum monthly charge based on the number of days left in the billing period, plus the next month’s full minimum monthly charge in advance.

To opt into receiving paperless billing visit telstra.com/emailbill to request an email bill and/or set up direct debit. For more information on other bill payment options, go to telstra.com/billpay

You'll receive SMS alerts in real-time when you reach 50%, 85% and 100% of your Monthly Data allowance. We’ll also send you an alert if Extra Data is added to your service. To check your usage:

• login to My Account at telstra.com/myaccount
• use My Plan Manager by going to telstra.com/mpm on your mobile’s browser (select the ‘My’ tab to view details)
• use the Telstra 24x7® App on your iPhone and Android phone (available at telstra.com/business/app)
• check the mobile data usage meter at telstra.com.au/my-data-usage

Find out more at telstra.com/myusage

The cost of using your service overseas is higher than in Australia. Your monthly plan allowance does not include use while you’re overseas, so you will be charged separately for this usage. Here are the main charges that apply:

• calls and SMS while overseas – for call and SMS rates, see telstra.com/business/overseas
• data while overseas – $3 per MB (charged per KB or part thereof).

Before you travel overseas

• For information about using your service overseas and other tips to help you stay in control of your costs, visit telstra.com/business/overseas 
• For information on how to monitor your usage and register for these tools, visit telstra.com/business/manageirusage 
• If you would like to de-activate international roaming, please call us on 13 2000. 

For help with technical issues while overseas, you can call our 24/7 International Roaming Helpdesk free of charge from a Telstra mobile on +61 439 12 5109.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

As you may already be aware, as part of a corporate restructure, your account and services will be transferred internally within the Telstra Group from Telstra Corporation Limited to Telstra Limited.  This won’t impact your account or services or how you contact us, and there’s nothing you need to do.  This change will take place on 1 January 2023. For updates on the restructure and more information or to contact us about this change, visit telstra.com/telstralegalrestructure. This message is from Telstra Corporation Limited and Telstra Limited.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.

Disclaimer
^ This service is only available for customers with an 10-digit account number. It excludes customers with a 13-digit account number beginning with 2000.