Telstra Wireless M2M Shared Data Plans

Your Telstra IoT Shared Data plan lets you connect equipment over the Telstra mobile network, feeding up-to-the minute data to your central business applications and sending instructions back to your equipment. You also need an IoT approved device, which isn’t included in your plan. You may bring your own device or acquire one from us. 

If you use devices which are 3G only, they will no longer work from this date. For further information please visit: tel.st/3g

You may purchase an eligible device with this plan, payable over 24 monthly payments. You may receive a monthly discount. You will lose your discount if you cancel early.

Refer to the Plan Cost table.

• Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
• Electronic payments – Free
• Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
• Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
• Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

You will be automatically connected to the Telstra M2M Default Voice Plan. If you make a voice call to a standard Australian fixed or mobile number using the SIM card we provide with your Telstra Wireless M2M service, you’ll be charged 42.5¢ per 30 seconds (or part) plus a call connection fee of 25¢. A Standard SMS in Australia is 25¢ per SMS. Cost for a 2 minute standard fixed or mobile call within Australia - $1.95.

Other call, SMS and MMS charges can be found at telstra.com/customer-terms

You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan.

When you start or change your plan part way through a billing period, your first bill will have part month charges.

Unless you are re-contracting your existing service or have chosen to opt out, your plan is automatically activated with International Roaming. You can de-activate this by calling us on +61 439 12 5109 .

Your monthly plan allowance does not include usage while you're overseas so you will be charged separately for this usage. The following charges apply:

• Calls/SMS/MMS – visit www.telstra.com/overseas
• Mobile Data - $3.00 per MB (charged per KB or part thereof)

For information about using your service overseas visit telstra.com.au/overseas

For information on monitoring your estimated usage while overseas, visit telstra.com/manageirusage

We will send you SMS alerts in real-time when you reach 50%, 85% and 100% of your Monthly Data allowance. We’ll also send you an alert if Extra Data is added to your service.

There are a number of ways that you can check your usage:

• use the Telstra 24x7® App on your iPhone and Android phone (available on the App Store and Google Play)
• login to My Account at www.telstra.com/myaccount
• check the mobile data usage meter at www.telstra.com.au/myusage if you are travelling overseas, you can check your data usage at www.telstra.com/mpm (from your device’s browser)

Visit Telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If you have a problem or complaint about your service you can:

• Call 13 2000 and say “complaint” 
• Call your Account Representative if you have one
• Visit https://www.telstra.com.au/business-enterprise/contact-us/make-a-complaint

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.