Make a complaint

Sorry to see you here

Something must’ve gone wrong for you to visit our complaints page. Below there are a number of ways to get in touch with us so we can make amends.

By Phone

Business customers

Call 13 2000 and say "complaint"

Enterprise and Government customers

Contact your Service Delivery Team or your Telstra Account Team.

Disability Enquiry Hotline

Call 1800 808 981 (TTY)

Online

Online complain form

Please provide us with as much information as possible to enable us to better respond to your matter.

View form

By Mail

Send us a letter addressed to

Telstra, Locked Bag 20026, Melbourne VIC 3001

By Fax

Send by fax

If you would prefer to send us your complaint by fax, you can do so on 1800 753 949.

Frequently asked questions

Further information

Further information on how we handle complaints can be found in our complaints handling process document. This is available in English and the following languages.