Teletrac Navman GPS Fleet and Asset Management is a solution that uses Telstra’s mobile network to provide near real-time vehicle location, mapping, reporting, and mobile communication. There is also an option to use the Iridium satellite network when the vehicle or asset is outside of Telstra mobile network coverage areas.

If you use Qtanium 100, Qtanium 200, Qtanium 400, Qube 300 or Qube 50 models, the services and related products you acquire in connection with the Teletrac Navman GPS Fleet and Asset solution, will be impacted and will no longer work from this date. 

For further information please visit: tel.st/3g

Teletrac Navman solutions are available to purchase through your Telstra Sales Representative or through our approved Telstra partner channels.

To take up a Teletrac Navman Solution, you will need:  

• Hardware device
• Software application 
• Telstra IoT (M2M) data plan for each Teletrac Navman Hardware device and Teletrac Navman Application to access the Telstra Mobile Network.

You need to have a hardware device in order to use the Teletrac Navman solutions.

Hardware options include:

• Qube, Qtanium or iFace devices
• Mobile Data Terminal (MDT)
• Mobile Navigation Terminal (MNAV)
• Satellite Communications Unit (Satellite)
• Data Capture Unit (DCU)
• Hummingbird
• Inovonics
• OBDII Canbus reader
• NavCAN 1 and 2
• A full list of Additional parts is available upon request

If you take up the month to month option, there’s no minimum term.

If you take up a minimum term for software, hardware or accessories, a minimum term and Early Termination Charges (ETC’s) apply.

Month to Month casual Option

• A month-by-month contract for the Teletrac Navman software application(s) except in the case of the iFace which requires the Compliance Pack for a minimum of 12 months.
• Upfront payment for hardware and other costs.

36 Month Contract - Hardware Repayment Option (HRO)

• A month-by-month contract for the Teletrac Navman application(s).
• A 36-month contract for the repayment of hardware and other components paid in monthly installments. 

The pricing for the Qube 300 and the Qtanium 400 purchased at RRP on the Hardware Repayment Option, includes a $200.00 (ex. GST) amount (per device purchased) paid to the dealer to contribute towards the standard installation costs incurred by your accredited Telstra Teletrac Navman dealer.

Accessory Only Option

An accessory only option where you separately buy supporting hardware. 

Fuel Tax Credit Manager Software

FTC Manager software can be purchased on a 12-month minimum term.

Heavy Vehicle Compliance Assistant

Heavy Vehicle Compliance Assistant software can be purchased on a 12-month minimum term.

• IoT Data plan - you will need to separately purchase a casual month to month data plan. 
• Installation

If you have made an Accessory Only Purchase

• Install is not included with Accessory Only purchases and with Qtanium and Qube devices purchases

If you have elected to purchase the Satellite Communications Unit with the Monthly Repayment Option (MRO)

• An Iridium satellite data service.
• Installation.

Satellite Communications Unit

In order to use the Satellite Communications Unit, you need to take up a satellite Iridium data service from Teletrac Navman.

All usage and charges associated with your Satellite Communications Unit will be billed directly by Teletrac Navman. These charges won’t appear on your Telstra bill. For more details visit teletracnavman.com.au

You'll also need to arrange for the installation of your Teletrac Navman hardware if you purchase a Satellite Communications unit. 

All charges in this Critical Information Summary are exclusive of GST.  Refer to the pricing table at the top of this document for full details about applicable charges.

To take up the Teletrac Navman solution you will need to separately purchase a casual month to month data plan. There are different data plans available and we recommend the data plans below. These must be purchased from us separately.

Fuel Tax Credit Manager application (Bronze or Silver) is an add-on to the Director Professional application. Fuel Tax Credit Manager application requires an installed and operational Qube 300 device and Director Professional application to function.

Minimum costs will vary depending on the hardware and software combinations chosen.

Month to Month casual option: No Early Termination Charge (ETC) applies. You may cancel your casual Teletrac Navman Solutions without penalty at any time.

Hardware Repayment Minimum Term: Early Termination Charges (ETC) apply if you cancel your Teletrac Navman solution during a minimum term. The ETC is calculated as:

ETC = ETC Base x remaining months of the contract term

                                           36

The ETC Base is set out in Part G – Data Services of Our Customer Terms.

For software

For certain software products which have a minimum term, we may charge you an ETC if your contract is cancelled or terminated (other than for our material breach) before the end of the minimum term. The ETC will be an amount equal to 25% of your fees and charges multiplied by the number of remaining months in your minimum term (plus any setup fees you have not already paid).

On the same day of each month, you’ll be billed in advance for the Minimum Monthly Charge and for any usage during the month. Your first bill will include a portion of your minimum monthly charge, as well as the next month’s full minimum monthly charge in advance.

If you take up a month to month casual plan your first bill will include our upfront hardware charges.

You’ll find more information at telstra.com/business

If you have questions about your bill, technical support service or connection, please call us on 13 2000 or our Disability Enquiry Hotline on 1800 068 424 (voice) and 133 677 (TTY).

If you have a problem or complaint about your service you can:

• Call 13 2000 and say “complaint” 
• Call your Account Representative if you have one
• Visit https://www.telstra.com.au/business-enterprise/contact-us/make-a-complaint

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman. For full contact information go online at tio.com.au/about-us /contact-us

This is a summary only. The full legal terms for Teletrac Navman are available at telstra.com/teletracnavmanterms